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Call Center Agent Jobs in Connecticut (NOW HIRING)

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status: Non-Exempt Location: 350 Salem Turnpike (homebase) travel amongst branch and call center locations.

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Call Center Agent information

See Connecticut salary details

$10

$16

$23

How much do call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center agent in Connecticut is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Connecticut?

The most popular types of Call Center Agent jobs in Connecticut are:

What are popular job titles related to Call Center Agent jobs in Connecticut?

For Call Center Agent jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Connecticut look for?

The top searched job categories for Call Center Agent jobs in Connecticut are:

What cities in Connecticut are hiring for Call Center Agent jobs?

Cities in Connecticut with the most Call Center Agent job openings:

What are popular job titles related to Call Center Agent jobs in CT?

For Call Center Agent jobs in CT, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,065 per year, or $16.4 per hour.

Resort Call Center Agent-(not remote)

Foxwoods Resort Casino

Mashantucket, CT • On-site

$14 - $18.50/hr

Full-time

Posted 20 days ago

Foxwoods Resort Casino rating

7.3

Company rating: 7.3 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required.

Must possess the ability to multitask proficiently. Must maintain the departments required. Quality Assurance Percentage.

Must possess the ability to build relationships with all guests (which will result in repeated sales/business.) Must have the ability to handle high call volume. Must maintain the departments required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems

Must possess well developed guest service skills necessary for resolution of guest inquires. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required .

Position requires confined sitting, telephone communication and computer keyboarding 85% of the time.  Must be flexible to all shifts, weekends, and holidays.

What Foxwoods Resort Casino employees say

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