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Virtual Call Center Agent Jobs in Connecticut (NOW HIRING)

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls ... At least one year of current call center or multi line/automated system experience, preferably in a ...

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Virtual Call Center Agent information

See Connecticut salary details

$10

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for virtual call center agent in Connecticut is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Connecticut?

The most popular types of Call Center Agent jobs in Connecticut are:

What are popular job titles related to Virtual Call Center Agent jobs in Connecticut?

For Virtual Call Center Agent jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Connecticut look for?

The top searched job categories for Virtual Call Center Agent jobs in Connecticut are:

What cities in Connecticut are hiring for Virtual Call Center Agent jobs?

Cities in Connecticut with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Connecticut as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,065 per year, or $16.4 per hour.

Resort Call Center Agent-(not remote)

Foxwoods Resort Casino

Mashantucket, CT • On-site

$14 - $18.50/hr

Other

Posted 16 days ago

Foxwoods Resort Casino rating

7.3

Company rating: 7.3 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

53rd of 164 rated casinos

Job description

Resort Call Center Agent-(not remote)

Job Category: Hotel Ops Requisition Number: RESOR003085

Posted: June 3, 2026

Full-Time

Mashantucket, CT 06338, USA

Description

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding customer service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the department’s required quality assurance percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business). Must have the ability to handle high call volume. Must maintain the department’s required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquiries. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required. Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. Must be flexible to all shifts, weekends, and holidays.

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