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Insurance Call Center Jobs in Connecticut (NOW HIRING)

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Insurance Call Center information

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$23

How much do insurance call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance call center in Connecticut is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Connecticut?

The most popular types of Insurance Call Center jobs in Connecticut are:

What are popular job titles related to Insurance Call Center jobs in Connecticut?

For Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Connecticut look for?

The top searched job categories for Insurance Call Center jobs in Connecticut are:

What cities in Connecticut are hiring for Insurance Call Center jobs?

Cities in Connecticut with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,065 per year, or $16.4 per hour.

Call Center Supervisor

First Choice Health Centers Inc

East Hartford, CT • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

First Choice Health Centers is seeking an experienced Call Center Supervisor to lead our Call Center team. The ideal candidate will have a proven track record in supervising a team of non-exempt associates in a call center setting. This individual will be responsible for overseeing the daily operations of our call center, ensuring that our team meets performance goals and delivers exceptional customer service. You will play a critical role in managing, coaching and supporting call center representatives to achieve both individual and team objectives.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being! For part time employees:
  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
  • Company paid Life insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
  • Complimentary premium Calm membership (#1 mental health app)
  • Recognition programs
  • Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm with an offset of leaving on Friday at 3 pm.
  • The annual pay range for this position is $60,000 - $67,000. Pay is based on several factors including but not limited to work experience certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
  • High School diploma or equivalent required; Associate's or Bachelor's degree in Business, Management, Healthcare or related field preferred.
Experience and Training:
  • Minimum of 2 year's leadership experience
  • Minimum of 2 years' administrative support-level experience in a healthcare environment, including emphasis on patient-based customer service.
  • Minimum of 2 years' experience using an enterprise-class Electronic Health Records system, with at least one of those years supporting eClinicalWorks.
  • Previous experience in a Federally Qualified Health Center a plus
  • Strong knowledge of HIPAA rules and regulations.
  • Supervisory experience required
Standard Job Duties:
  • Team Management: Supervise, coach and mentor a team of call center representatives, providing regular feedback and performance evaluations to ensure high levels of motivation and productivity.
  • Performance Monitoring: Track and analyze key performance metrics, including call volume, response time and customer satisfaction, to identify trends and areas for improvement.
  • Training and Development: Conduct training sessions to improve team skills and knowledge, ensuring adherence to company policies, procedures and best practices.
  • Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.
  • Issue Resolution: Handle escalated customer complaints and complex issues, working to resolve them effectively and maintaining high levels of customer satisfaction.
  • Reporting: Prepare and present regular reports on team performance, productivity, and other relevant metrics to management.
  • Resource Management: Ensure adequate staffing levels and manage scheduling to meet call center demands and operational needs.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness within the call center.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a high standard of ethical and professional conduct.
COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.