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Insurance Call Center Jobs in Connecticut (NOW HIRING)

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Basic life insurance, short-term and long-term disability, and an employee assistance program ... a Call Center Simulation. Note: The posted range is the hiring range for this role - a subset of ...

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

Senior Call Center Customer Service Representative | Sr. Call Center CSR Openings: 5 Location ... Life and disability insurance * Additional voluntary benefits Join MMC and enjoy the support of a ...

Griffin Health Services

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

Promptly and professionally answers telephone calls. • Updates patient demographic information and enter into electronic record. • Creates new patient records as needed. • Conduct insurance ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Connecticut

Insurance Call Center information

See Connecticut salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance call center in Connecticut is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Connecticut?

The most popular types of Insurance Call Center jobs in Connecticut are:

What are popular job titles related to Insurance Call Center jobs in Connecticut?

For Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Connecticut look for?

The top searched job categories for Insurance Call Center jobs in Connecticut are:

What cities in Connecticut are hiring for Insurance Call Center jobs?

Cities in Connecticut with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,065 per year, or $16.4 per hour.

Healthcare Call Center Representative - Part Time

Connecticut Orthopaedics

Hamden, CT • On-site

$16 - $20/hr

Other

Life, Retirement, PTO

Re-posted 15 days ago

Job description

Connecticut Orthopaedics has been named the
#1 Physician Practice in Orthopaedics in Connecticut for two consecutive years.
Interested in growing your career while making an impact in the lives of patients each and every day?
Connecticut Orthopaedics is looking for a part-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities!
The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient's objective for calling while providing exceptional customer service.
Location & Schedule:
This is an on-site position located in Hamden, CT.
Essential Responsibilities:
  • Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
  • Managing appointment requests for website
  • Registering patient into practice management system
  • Navigating provider schedules to schedule new or follow-up appointments
  • Knowledge of scheduling rules meeting provider team expectations
  • Operation of computer and its applications to meet job expectations
  • Performs other duties as assigned by their supervisor
Skills and Abilities:
  • Ability to communicate effectively and clearly across all departments and to patients
  • Time management on phone calls
  • Ability to multitask in a high call volume call center
  • Strong aptitude in the use of computer applications
  • Exceptional interpersonal skills
  • Capability to navigate computer applications while speaking with patient
Experience/Educational requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of experience in customer service or call center environment
What we offer:
  • Competitive salary, 401(k) contributions, and company-paid life insurance.
  • Generous PTO and paid holidays to promote work-life balance.
  • Access to training and development opportunities and Employee Assistance Program (EAP)

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