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Health Insurance Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to ... This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to ... This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

... Health, Health Education, Enrollment and Optometry appointments. This position ensures that ... Additionally, this position is responsible for obtaining third party insurance information and ...

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

New

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Dental Call Center Representative ID: 19023 Location: Cranford, NJ Department ... Administrative More about this job > Description Benefits For Full Time Employment Health Insurance ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

Dental Call Center Representative ID: 19688 Location: Cranford, NJ Department ... Administrative More about this job > Description Benefits For Full Time Employment Health Insurance ...

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Health Insurance Call Center information

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How much do health insurance call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
More about Health Insurance Call Center jobs
What cities are hiring for Health Insurance Call Center jobs? Cities with the most Health Insurance Call Center job openings:
What states have the most Health Insurance Call Center jobs? States with the most job openings for Health Insurance Call Center jobs include:
What job categories do people searching Health Insurance Call Center jobs look for? The top searched job categories for Health Insurance Call Center jobs are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist

Call Center Specialist

Community Health Connections

Fitchburg, MA

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 hours ago

Job description

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.

Essential Duties and Major Responsibilities:

  • Receives and directs incoming calls to appropriate CHC personnel.
  • Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
  • Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor.
  • Schedules patient appointments according to established protocol
  • Collects and enters patient registration and demographic data into computer system.
  • Provides translation services for non-English speaking callers.
  • Directs incoming faxes.
  • Provides coverage to Front Desk Check-In/Check-Out as needed.

Minimum Qualifications:

  • High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
  • Bilingual in English/Spanish or English/Portuguese is a plus 
  • 1-year similar work experience or in a medical office environment preferred
  • Computer skills for accurate data entry
  • Must be able to type a minimum of 35 hrs. per minute.
  • Knowledge of basic medical terminology
  • Demonstrated interpersonal relationship skills.
  • Demonstrated Proficiency in reading, writing, and speaking in English.
  • Demonstrated ability to work in a fast paced, high telephone call volume office environment.

Benefits:

  • 401k  
  • Generous vacation and personal time for eligible employees  
  • Sick time
  • Medical, dental, and vision insurance  
  • 100% paid Life insurance/AD&D 
  • 100% paid Long-Term disability.  
  • Employee Assistance Program (EAP) 
  • Discounts on travel and entertainment! 
  • Discounts on cell phone service, computer purchases, and more! 
  • College Tuition Rewards/CMEs 
  • Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!) 
  • EyeMed Vision Care Program
  • Accident & Cancer Insurance
  • Educational development reimbursement
  • Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

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