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Health Insurance Call Center Jobs (NOW HIRING)

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY

$17 - $20/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development About Us ... As a Call Center Representative, you will be the first point of contact for our patients. Your ...

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LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

... Health insurance Opportunity for advancement Paid time off Training & development About Us: At ... As a Call Center Representative, you will be the first point of contact for our patients. Your ...

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All JobsHealth Insurance Call Center Jobs

Health Insurance Call Center information

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How much do health insurance call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In the call center industry, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries. These positions often require experience, leadership skills, and knowledge of call center software and processes, and they can offer significantly higher pay than entry-level customer service roles.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What jobs pay 4000 a week without a degree?

In a health insurance call center, most roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying positions in this field usually require management, sales, or technical expertise, and often benefit from relevant certifications or extensive industry knowledge. Entry-level customer service roles generally pay less, but experienced supervisors or team leads can approach higher earnings with bonuses and commissions.

How to make 2000 a week working from home?

A health insurance call center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or bonuses. Increasing income may involve taking on additional shifts, improving sales or customer service skills, and working for companies that offer performance-based incentives or commissions.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

How to become a health insurance customer service agent?

To become a health insurance customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and computer systems. Some employers may prefer or require relevant certifications or training in health insurance or customer service. On-the-job training is common, and the role often involves working in a call center environment with standard business hours.
More about Health Insurance Call Center jobs
What cities are hiring for Health Insurance Call Center jobs? Cities with the most Health Insurance Call Center job openings:
What states have the most Health Insurance Call Center jobs? States with the most job openings for Health Insurance Call Center jobs include:
What job categories do people searching Health Insurance Call Center jobs look for? The top searched job categories for Health Insurance Call Center jobs are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

The Eye Center of North Florida

Panama City, FL

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Overview

Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.

Position Summary

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: FULL_TIME

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