ZipRecruiter

Log In

1

Health Insurance Call Center Jobs (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

... Health practice in Cobb County looking for a compassionate, organized, and dependable Call Center ... regarding insurance and patient questions Deliver an exceptional patient experience every day ...

AAA Mid Atlantic

Insurance Call Center Sales Agent

$17.45 - $31.48/hr

Ability to quote and sell through multiple insurance carriers * Unlimited monthly bonus potential * Leads provided * Computer equipment provided by AAA Club Alliance AAA Total Rewards Package ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsHealth Insurance Call Center Jobs

Health Insurance Call Center information

See salary details

$10

$17

$25

How much do health insurance call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

More about Health Insurance Call Center jobs

What cities are hiring for Health Insurance Call Center jobs?

Cities with the most Health Insurance Call Center job openings:

What states have the most Health Insurance Call Center jobs?

States with the most job openings for Health Insurance Call Center jobs include:

What job categories do people searching Health Insurance Call Center jobs look for?

The top searched job categories for Health Insurance Call Center jobs are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Insurance Call Center Sales Agent

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$17.45 - $31.48/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

254th of 315 rated insurance

Job description

  • Become part of AAA's established & trusted brand! We've been serving our members for over 100 years
  • Ability to quote and sell through multiple insurance carriers
  • Unlimited monthly bonus potential
  • Leads provided
  • Computer equipment provided by AAA Club Alliance

AAA Total Rewards Package includes:
  • The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based on factors such as applicant experience and geographic location.
  • This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $1,132.00 - $2,233.00 per month
  • An in-house virtual training program - The Insurance Learning Academy

The ideal candidate will have:
  • An active Personal Lines or Property & Casualty license
  • Schedule Requirements:
    Sundays, 9:00am-4:00pm, and Monday through Thursday, 9:30am-6:00pm OR
    Saturdays, 10:00am-6:00pm, and Tuesday through Friday, 9:30am-6:00pm
  • 2+ years of sales experience in Personal Lines Insurance (home & auto)
  • Experience selling in multiple states OR selling multiple carriers preferred
  • Proficiency in navigating a variety of software (such as CRM, carrier platforms, agency management system, and MS Office).

The primary duties of the Insurance Sales Agent are to:
  • Identify customer needs and recommend appropriate insurance products. Offering an array of personal lines, small commercial and life insurance products
  • Establish strong customer and community relationships to help develop additional leads and referrals
  • Maintain partnerships with insurance company representatives and underwriters

#LI-Remote
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance

What AAA Club Alliance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply