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Health Insurance Call Center Jobs in Chicago, IL

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

Backed by Lightbank and 7wire Ventures, Zest's dual focus on healthcare innovation and consumerism ... Zest's call center nurses are key representatives that deliver this extraordinary level of service ...

Zest Health

Call Center Nurse Manager

Chicago, IL

Backed by Lightbank and 7wire Ventures, Zest's dual focus on healthcare innovation and consumerism ... Zest's call center nurses are key representatives that deliver this extraordinary level of service ...

Transdev

Call Center Manager

Chicago, IL

$67K - $80K/yr

Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center ... Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short ...

Posted today

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Medical, dental, vision insurance, retirement savings options and other value-added benefits. Pay ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Medical, dental, vision insurance, retirement savings options and other value-added benefits. Pay ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Experience in industries such as banking, insurance, collections, fraud prevention, call centers ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Health and wellness benefits * Medical Plan: We offer medical and prescription drug coverage with a ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Chicago, IL

Health Insurance Call Center information

See Chicago, IL salary details

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How much do health insurance call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for health insurance call center in Chicago, IL is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.81 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Chicago, IL?

For Health Insurance Call Center jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Chicago, IL look for?

The top searched job categories for Health Insurance Call Center jobs in Chicago, IL are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,380 per year, or $18.5 per hour.

Call Center Representative

Dental Management & Investments, LTD.

Villa Park, IL • On-site

$16.50 - $22/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary

The Dental Call Center Representative is responsible for providing excellent customer service and administrative support for a dental practice. This role involves managing inbound and outbound calls, scheduling appointments, addressing patient inquiries, and ensuring a smooth communication process between patients and the dental office.


Key Responsibilities
Inbound Calls

  • Respond promptly to patient inquiries regarding appointments, services, and treatment options.

  • Provide information on dental procedures, insurance coverage, and office policies.

  • Resolve patient concerns or escalate issues to appropriate departments when necessary.

Outbound Calls

  • Contact patients to confirm upcoming appointments and remind them of follow-up visits.

  • Follow up with patients regarding treatment plans, billing, or any pending documentation.

Insurance and Billing

  • Assist patients with basic questions regarding dental insurance coverage and claims.

  • Direct patients to the billing department for any complex issues related to payments.

Patient Records Management

  • Update patient records and ensure accuracy of information within the system.

  • Verify and document insurance details and patient demographics.

Customer Service

  • Provide a positive and welcoming experience for patients over the phone.

  • Exhibit patience, empathy, and professionalism while handling calls.

Administrative Support

  • Manage general office duties such as sending appointment reminders and maintaining communication logs.

  • Collaborate with the dental team to streamline office operations.

Qualifications

  • High school diploma or equivalent; additional certifications in customer service or healthcare administration are a plus.

  • Previous experience in a call center, healthcare setting, or customer service role is preferred.

  • Experience with dental or medical software (such as Dentrix or similar) is an advantage.

  • Strong communication and interpersonal skills.

  • Ability to handle a high volume of calls while maintaining professionalism.

  • Proficient in scheduling software and basic computer applications (Microsoft Office, email systems).

  • Knowledge of dental terminology and insurance processes is desirable.

Working Conditions

  • This position works in the call center with extended periods of sitting and using a computer.

  • May require occasional weekend or evening hours as needed.