ZipRecruiter

Log In

1

Medical Insurance Call Center Jobs in Michigan (NOW HIRING)

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Medical, Dental, Vision) * Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Verifies insurance coverage and updates patient information. * Initiates phone reminders to ... Associate degree in medical office professional (or similar field) required. Pertinent experience ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

... medical office environment. We are dedicated to training the right individuals who are keen to ... Checking insurance carriers to ensure practice participation in plan * Entering new insurance ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... including medical, dental, life and disability (short- and long-term) insurance * Generous paid ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

next page

Showing results 1-20

All JobsMedical Insurance Call Center JobsMedical Insurance Call Center Jobs in Michigan

Medical Insurance Call Center information

See Michigan salary details

$8

$16

$32

How much do medical insurance call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for medical insurance call center in Michigan is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.09 and $15.62 per hour, depending on experience, location, and employer.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Michigan?

The most popular types of Medical Insurance Call Center jobs in Michigan are:

What are popular job titles related to Medical Insurance Call Center jobs in Michigan?

For Medical Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Medical Insurance Call Center jobs in Michigan look for?

The top searched job categories for Medical Insurance Call Center jobs in Michigan are:

Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 16% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,752 per year, or $16.2 per hour.

Life Insurance Agent - Call Center

eFund Insurance

Southfield, MI • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Call Center Life Agent | Inbound Sales
Company: eFund Insurance
Location: Call Center
Employment Type: Full-time
Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m.
Compensation
  • $20 per hour in base pay
  • Monthly bonuses ranging from $1,250 to $5,000+
  • Average annual earnings of $55,000-$75,000
  • Top performers can earn $80,000-$120,000+

Position Overview
eFund Insurance is seeking motivated, licensed Life Insurance Agents to join our high-performing inbound sales team.
In this role, you will connect with seniors who have already expressed interest in life insurance coverage. You will handle inbound calls and live-transfer leads-no cold calling or prospecting-and guide customers through the process of selecting coverage that meets their needs.
This is a call center position for candidates who meet location and licensing requirements. If you are coachable, driven, and ready to grow your income, we provide the training, tools, systems, and daily support to help you succeed.
Key Responsibilities
  • Handle inbound calls and live-transfer leads
  • Sell life insurance policies to adults ages 50-85
  • Explain policy options clearly and help customers select appropriate coverage
  • Follow established scripts, sales processes, and compliance requirements
  • Deliver an excellent customer experience throughout the sales process
  • Accurately complete applications and maintain customer records
  • Meet or exceed monthly sales and production goals

Bonus Structure
Bonuses begin at $12,500 in placed premium:
  • $12,500 in placed premium: 100% bonus level, equal to $1,250
  • 75 applications: 125% bonus level
  • 150 applications: 150% bonus level
  • 250 applications: 175% bonus level
  • 350 or more applications: 200% bonus level

Agents must maintain at least 60 sales per quarter to retain their current bonus level. Bonus eligibility and payment are subject to company production, placement, and compensation policies.
Qualifications
  • Active life insurance license required
  • Sales, insurance, or call-center experience preferred
  • Strong verbal communication and relationship-building skills
  • Confident, personable, and comfortable closing sales by phone
  • Coachable, goal-oriented, and receptive to feedback
  • Positive attitude and a strong work ethic
  • Ability to work a consistent full-time schedule from a professional home workspace
  • Must meet applicable remote-work and licensing eligibility requirements

Benefits
  • 401(k)
  • Health, dental, and vision insurance
  • Aflac supplemental coverage
  • Paid time off
  • Performance bonuses and incentive trips
  • Ongoing training, coaching, and professional development
  • Career growth and advancement opportunities

Why Join eFund Insurance?
  • No cold calling or prospecting
  • Direct inbound and live-transfer leads
  • Competitive hourly base pay plus uncapped bonus potential
  • Proven sales training and daily coaching
  • Supportive, performance-driven team culture
  • Clear path toward six-figure earning potential
  • Meaningful work helping families protect what matters most

Apply Today
Build a rewarding insurance career with a growing agency that invests in your success. If you are a licensed professional who enjoys helping customers and is motivated by performance-based earnings, we encourage you to apply.
eFund Insurance is an equal opportunity employer. Employment decisions are made without regard to any legally protected characteristic.

Apply