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Health Insurance Call Center Jobs in Michigan (NOW HIRING)

eFund Insurance

Life Insurance Agent - Call Center

Southfield, MI · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Life Agent | Inbound Sales Company: eFund Insurance Location: Call Center Employment ... Health, dental, and vision insurance * Aflac supplemental coverage * Paid time off * Performance ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately enter and update patient information in Electronic Health Record (EHR) systems ... Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) retirement plan * Paid Time Off ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately enter and update patient information in Electronic Health Record (EHR) systems ... Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) retirement plan * Paid Time Off ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent upon background screens. The Call Center Supervisor is responsible for supporting the Call Center Manager in ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

... Healthcare. The Call Center Specialist will serve as a role model to other employees for exhibiting ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

... Healthcare. The Call Center Specialist will serve as a role model to other employees for exhibiting ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Health Insurance What We Look For * Location: Ability to commute daily to our Bay City, MI office. * Education: High school diploma or equivalent. * Experience: Past customer service or call center ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Health Insurance What We Look For * Location: Ability to commute daily to our Bay City, MI office. * Education: High school diploma or equivalent. * Experience: Past customer service or call center ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Health Insurance What We Look For * Location: Ability to commute daily to our Bay City, MI office. * Education: High school diploma or equivalent. * Experience: Past customer service or call center ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Assure we have received referrals as necessary by doctor or insurance * Triage calls properly to ... Excellent computer and verbal communication skills Desired * Healthcare experience * Highly ...

Four Seasons Kanga Roof

Call Center Representative

Roseville, MI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Four Seasons Kanga Roof is hiring a part-time Call Center Representative ... Health, dental, and vision insurance * 401(k) with match * Earned sick pay (up to 9 days) * Earned ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Michigan

Health Insurance Call Center information

See Michigan salary details

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$21

How much do health insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for health insurance call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Michigan?

For Health Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Michigan look for?

The top searched job categories for Health Insurance Call Center jobs in Michigan are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Life Insurance Agent - Call Center

eFund Insurance

Southfield, MI • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Call Center Life Agent | Inbound Sales
Company: eFund Insurance
Location: Call Center
Employment Type: Full-time
Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m.
Compensation
  • $20 per hour in base pay
  • Monthly bonuses ranging from $1,250 to $5,000+
  • Average annual earnings of $55,000-$75,000
  • Top performers can earn $80,000-$120,000+

Position Overview
eFund Insurance is seeking motivated, licensed Life Insurance Agents to join our high-performing inbound sales team.
In this role, you will connect with seniors who have already expressed interest in life insurance coverage. You will handle inbound calls and live-transfer leads-no cold calling or prospecting-and guide customers through the process of selecting coverage that meets their needs.
This is a call center position for candidates who meet location and licensing requirements. If you are coachable, driven, and ready to grow your income, we provide the training, tools, systems, and daily support to help you succeed.
Key Responsibilities
  • Handle inbound calls and live-transfer leads
  • Sell life insurance policies to adults ages 50-85
  • Explain policy options clearly and help customers select appropriate coverage
  • Follow established scripts, sales processes, and compliance requirements
  • Deliver an excellent customer experience throughout the sales process
  • Accurately complete applications and maintain customer records
  • Meet or exceed monthly sales and production goals

Bonus Structure
Bonuses begin at $12,500 in placed premium:
  • $12,500 in placed premium: 100% bonus level, equal to $1,250
  • 75 applications: 125% bonus level
  • 150 applications: 150% bonus level
  • 250 applications: 175% bonus level
  • 350 or more applications: 200% bonus level

Agents must maintain at least 60 sales per quarter to retain their current bonus level. Bonus eligibility and payment are subject to company production, placement, and compensation policies.
Qualifications
  • Active life insurance license required
  • Sales, insurance, or call-center experience preferred
  • Strong verbal communication and relationship-building skills
  • Confident, personable, and comfortable closing sales by phone
  • Coachable, goal-oriented, and receptive to feedback
  • Positive attitude and a strong work ethic
  • Ability to work a consistent full-time schedule from a professional home workspace
  • Must meet applicable remote-work and licensing eligibility requirements

Benefits
  • 401(k)
  • Health, dental, and vision insurance
  • Aflac supplemental coverage
  • Paid time off
  • Performance bonuses and incentive trips
  • Ongoing training, coaching, and professional development
  • Career growth and advancement opportunities

Why Join eFund Insurance?
  • No cold calling or prospecting
  • Direct inbound and live-transfer leads
  • Competitive hourly base pay plus uncapped bonus potential
  • Proven sales training and daily coaching
  • Supportive, performance-driven team culture
  • Clear path toward six-figure earning potential
  • Meaningful work helping families protect what matters most

Apply Today
Build a rewarding insurance career with a growing agency that invests in your success. If you are a licensed professional who enjoys helping customers and is motivated by performance-based earnings, we encourage you to apply.
eFund Insurance is an equal opportunity employer. Employment decisions are made without regard to any legally protected characteristic.

Apply