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Health Insurance Call Center Jobs in Michigan (NOW HIRING)

Four Seasons Kanga Roof

Call Center Representative

Roseville, MI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Health, dental, and vision insurance * 401(k) with match * Earned sick pay (up to 9 days) * Earned ... YOUR CONTRIBUTIONS MATTER As a Call Center Representative, you will answer incoming calls ...

Bathworks Inc

ReBath - Call Center Agent

Rochester Hills, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Dental insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift, some evenings ...

Bathworks Inc

ReBath - Call Center Agent

Rochester Hills, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Dental insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift, some evenings ...

Bathworks Inc

ReBath - Call Center Agent

Rochester Hills, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

BathWorks, Inc.

ReBath - Call Center Agent

Rochester Hills, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

Bathworks Inc

ReBath - Call Center Agent

Rochester Hills, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Dental insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift, some evenings ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Checking insurance carriers to ensure practice participation in plan * Entering new insurance ...

American 1 Credit Union

Call Center Representative

Jackson, MI · On-site

$19.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Health, Dental, Vision, 401(k) All offers of employment are contingent upon background screens. The Call Center Representative responsible for delivering excellent member experience through answering ...

Four Seasons Kanga Roof

Call Center Representative

Roseville, MI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Health, dental, and vision insurance401(k) with matchEarned sick pay (up to 9 days)Earned PTO (up ... YOUR CONTRIBUTIONS MATTERAs a Call Center Representative, you will answer incoming calls, directing ...

American 1 Credit Union

Call Center Representative

Jackson, MI · On-site

$19.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Health, Dental, Vision, 401(k) * All offers of employment are contingent upon background screens. The Call Center Representative responsible for delivering excellent member experience through ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent Job Summary You will answer incoming calls from customers who want to place ... Health insurance * Dental insurance * Vision insurance * Life insurance * Employee discount * Paid ...

FasTemps

Experienced Call Center Representative

Ann Arbor, MI · On-site

$15.75 - $19.50/hr

Experience in a health care environment Benefits * Monday-Friday, Day Shift, Unspecified hours ... Cover 7 service areas in the Call Center/Contact Center * Conduct a screening process to evaluate ...

Midwest Vision Partners

Call Center Representative

Lansing, MI · On-site

$16.25 - $20.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Verify referrals are received as required by physicians or insurance carriers * Properly triage ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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Showing results 21-40

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Michigan

Health Insurance Call Center information

See Michigan salary details

$9

$15

$21

How much do health insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for health insurance call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Michigan?

For Health Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Michigan look for?

The top searched job categories for Health Insurance Call Center jobs in Michigan are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Confirmation Call Center Manager

Bath Planet

Grand Rapids, MI • On-site

$55K - $75K/yr

Full-time

Dental, PTO

Re-posted 20 days ago

Job description

Confirmation Call Center Manager
Company: Bath Planet & Home Pro MI
Location: Grand Rapids, MI and surrounding areas
Job Type: Full-Time
Compensation: $55,000-$75,000 annually
Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional DevelopmentAbout the Role
As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.Responsibilities
  • Manage the daily operations of the Confirmation Call Center.
  • Hire, train, coach, and develop Call Center Representatives.
  • Schedule and confirm appointments with homeowners.
  • Answer inbound calls and make outbound confirmation calls.
  • Deliver exceptional customer service while maintaining professionalism.
  • Manage and coordinate sales representatives' schedules.
  • Monitor team performance and ensure weekly and monthly goals are achieved.
  • Resolve customer concerns and handle escalated issues promptly.
  • Maintain accurate customer records and appointment information.
  • Prepare reports and monitor key performance metrics.
  • Foster a positive, productive, and team-oriented work environment.
Qualifications
  • Previous management or supervisory experience in a call center or customer service environment preferred.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Outstanding customer service and conflict resolution skills.
  • Strong computer proficiency and experience with CRM systems.
  • Excellent organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Evening and weekend availability as needed.
Compensation & Benefits
  • $55,000-$75,000 annual salary
  • Bonus opportunities based on performance
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Time
  • Professional Development
  • Ongoing leadership training
  • Career advancement opportunities
  • Supportive team environment
Why Join Bath Planet & Home Pro MI?
At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.Apply Today
If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

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