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Insurance Call Center Jobs in Michigan (NOW HIRING)

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) retirement plan * Paid Time Off ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) retirement plan * Paid Time Off ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... Assure we have received referrals as necessary by doctor or insurance * Triage calls properly to ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

... call center. Takes messages for physicians and staff according to protocol ... Verifies insurance coverage and updates patient information. * Initiates phone reminders to ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Health Insurance What We Look For * Location: Ability to commute daily to our Bay City, MI office. * Education: High school diploma or equivalent. * Experience: Past customer service or call center ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Checking insurance carriers to ensure practice participation in plan * Entering new insurance ...

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Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance call center in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Michigan?

The most popular types of Insurance Call Center jobs in Michigan are:

What are popular job titles related to Insurance Call Center jobs in Michigan?

For Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Michigan look for?

The top searched job categories for Insurance Call Center jobs in Michigan are:

What cities in Michigan are hiring for Insurance Call Center jobs?

Cities in Michigan with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

Life Insurance Agent - Call Center

eFund Insurance

Southfield, MI • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Call Center Life Agent | Inbound Sales
Company: eFund Insurance
Location: Call Center
Employment Type: Full-time
Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m.
Compensation
  • $20 per hour in base pay
  • Monthly bonuses ranging from $1,250 to $5,000+
  • Average annual earnings of $55,000-$75,000
  • Top performers can earn $80,000-$120,000+

Position Overview
eFund Insurance is seeking motivated, licensed Life Insurance Agents to join our high-performing inbound sales team.
In this role, you will connect with seniors who have already expressed interest in life insurance coverage. You will handle inbound calls and live-transfer leads-no cold calling or prospecting-and guide customers through the process of selecting coverage that meets their needs.
This is a call center position for candidates who meet location and licensing requirements. If you are coachable, driven, and ready to grow your income, we provide the training, tools, systems, and daily support to help you succeed.
Key Responsibilities
  • Handle inbound calls and live-transfer leads
  • Sell life insurance policies to adults ages 50-85
  • Explain policy options clearly and help customers select appropriate coverage
  • Follow established scripts, sales processes, and compliance requirements
  • Deliver an excellent customer experience throughout the sales process
  • Accurately complete applications and maintain customer records
  • Meet or exceed monthly sales and production goals

Bonus Structure
Bonuses begin at $12,500 in placed premium:
  • $12,500 in placed premium: 100% bonus level, equal to $1,250
  • 75 applications: 125% bonus level
  • 150 applications: 150% bonus level
  • 250 applications: 175% bonus level
  • 350 or more applications: 200% bonus level

Agents must maintain at least 60 sales per quarter to retain their current bonus level. Bonus eligibility and payment are subject to company production, placement, and compensation policies.
Qualifications
  • Active life insurance license required
  • Sales, insurance, or call-center experience preferred
  • Strong verbal communication and relationship-building skills
  • Confident, personable, and comfortable closing sales by phone
  • Coachable, goal-oriented, and receptive to feedback
  • Positive attitude and a strong work ethic
  • Ability to work a consistent full-time schedule from a professional home workspace
  • Must meet applicable remote-work and licensing eligibility requirements

Benefits
  • 401(k)
  • Health, dental, and vision insurance
  • Aflac supplemental coverage
  • Paid time off
  • Performance bonuses and incentive trips
  • Ongoing training, coaching, and professional development
  • Career growth and advancement opportunities

Why Join eFund Insurance?
  • No cold calling or prospecting
  • Direct inbound and live-transfer leads
  • Competitive hourly base pay plus uncapped bonus potential
  • Proven sales training and daily coaching
  • Supportive, performance-driven team culture
  • Clear path toward six-figure earning potential
  • Meaningful work helping families protect what matters most

Apply Today
Build a rewarding insurance career with a growing agency that invests in your success. If you are a licensed professional who enjoys helping customers and is motivated by performance-based earnings, we encourage you to apply.
eFund Insurance is an equal opportunity employer. Employment decisions are made without regard to any legally protected characteristic.

Apply