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Insurance Call Center Jobs in Warren, MI (NOW HIRING)

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

... insurance services • Document thoroughly all calls and actions taken within core systems • ... One year call center experience preferred. • Ability to work effectively in a fast-paced call ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI

$14 - $18.50/hr

... insurance services • Document thoroughly all calls and actions taken within core systems • ... One year call center experience preferred. • Ability to work effectively in a fast-paced call ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

This is a high-volume call center role ideal for candidates with customer service, banking, or ... Company-Paid Life & Disability Insurance for added peace of mind * Tuition-Free Business Degrees ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Warren, MI

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for insurance call center in Warren, MI is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Warren, MI? The most popular types of Insurance Call Center jobs in Warren, MI are:
What job categories do people searching Insurance Call Center jobs in Warren, MI look for? The top searched job categories for Insurance Call Center jobs in Warren, MI are:
What cities near Warren, MI are hiring for Insurance Call Center jobs? Cities near Warren, MI with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Warren, MI as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,634 per year, or $16.2 per hour.

Call Center Representative

Dermatologists of Central States

Clinton Township, MI

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center Specialist
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.
Job Responsibilities
  • Answer incoming phone calls for all locations
  • Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
  • Obtain and enter accurate demographic information.
  • Escalate concerns as appropriate and in a professional manner.
  • Direct calls to other departments.
  • Provide excellent customer service.
  • Other duties as assigned.
Benefits
  • Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
  • 1 year of experience in customer service or a related clinical environment.
  • Working knowledge of medical terminology.
  • Call center experience and web-based scheduling are a plus.
  • Ability to communicate effectively on the telephone.
  • Ability to work quickly, remain calm, and adapt in a constantly changing environment.
  • Maintain strictest confidentiality.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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