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Insurance Call Center Jobs in Warren, MI (NOW HIRING)

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

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Insurance Call Center information

See Warren, MI salary details

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How much do insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for insurance call center in Warren, MI is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Warren, MI?

The most popular types of Insurance Call Center jobs in Warren, MI are:

What are popular job titles related to Insurance Call Center jobs in Warren, MI?

For Insurance Call Center jobs in Warren, MI, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Warren, MI look for?

The top searched job categories for Insurance Call Center jobs in Warren, MI are:

What cities near Warren, MI are hiring for Insurance Call Center jobs?

Cities near Warren, MI with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Warren, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $33,634 per year, or $16.2 per hour.

Call Center Specialist - Polish Speaking

Southfield, MI • On-site

Epic Health Services
Health Care and Social Assistance • 1 - 5K employees
Learn more about Epic Health Servicesexternal

$75K - $76K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Call Center Specialist - Polish Speaking

Location: Southfield, Michigan (On-site) Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Polish speaking Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You'll Do Be the Voice and Advocate for Our Patients
  • Serve as the primary point of contact via phone for patients across multiple clinic locations.
  • Provide professional, empathetic, and solution-oriented support.
  • Handle high call volumes while maintaining quality and accuracy.
  • De-escalate concerns and ensure patients feel heard, valued, and supported.
Appointment Scheduling & Care Coordination
  • Schedule, reschedule, and confirm patient appointments efficiently.
  • Provide patients with clear instructions regarding visits, documentation, and next steps.
  • Coordinate communication between providers, clinics, pharmacies, and external partners.
  • Support pre- and post-visit workflows including reminders and follow-ups.
Patient Records & Documentation
  • Accurately enter and update patient information in Electronic Health Record (EHR) systems.
  • Maintain strict adherence to HIPAA and confidentiality standards.
  • Document all patient interactions clearly and thoroughly.
Remove Barriers & Improve Access
  • Identify and address barriers to care such as scheduling conflicts or access issues.
  • Guide patients to appropriate services, resources, or departments.
  • Support patients with clear explanations of services and processes.
Service Excellence & Performance
  • Deliver a high-quality patient experience on every call.
  • Meet performance metrics including call volume, response time, and patient satisfaction.
  • Collaborate with clinic and administrative teams to improve workflows and reduce delays.
  • Participate in training and continuous improvement initiatives.
What You Bring Required Qualifications
  • High school diploma or GED.
  • Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
  • Bilingual in English and Polish.
  • Strong verbal communication skills with a professional phone presence.
  • Excellent interpersonal skills with the ability to build trust quickly.
  • Strong organizational and multitasking abilities.
  • Comfortable with technology, including EHR systems (training provided).
  • Ability to thrive in a fast-paced, team-oriented environment.
Preferred Qualifications
  • Experience in a healthcare call center or medical office setting.
  • Experience with appointment scheduling and patient coordination.
  • Familiarity with EHR systems.
  • Experience handling escalated calls or difficult situations.
Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it's a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You'll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer
  • Competitive compensation
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Short- and Long-Term Disability, Life & AD&D Insurance
  • 401(k) retirement plan
  • Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
  • Professional and personal development opportunities
  • Employee recognition and assistance programs
  • Supportive, high-performance team environment
Ready to Make an Impact?

If you're passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we'd love to hear from you.

Apply today and grow with EPIC Health.

Apply