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Insurance Call Center Jobs in Warren, MI (NOW HIRING)

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place ... Verify insurance coverage, establish claims, and schedule appointments. * Communicate and resolve ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

Ascensus

Bilingual Call Center Representative

Detroit, MI · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

M.I.N.D

Appointment Call Center Agent

Farmington Hills, MI · On-site

$19 - $23/hr

High School Diploma or GED. * 1+ year experience/understanding of health insurance, appointment scheduling software and tracking. * 1+ year call center experience. Work Environment This job operates ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Warren, MI

Insurance Call Center information

See Warren, MI salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for insurance call center in Warren, MI is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.84 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Warren, MI?

The most popular types of Insurance Call Center jobs in Warren, MI are:

What are popular job titles related to Insurance Call Center jobs in Warren, MI?

For Insurance Call Center jobs in Warren, MI, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Warren, MI look for?

The top searched job categories for Insurance Call Center jobs in Warren, MI are:

What cities near Warren, MI are hiring for Insurance Call Center jobs?

Cities near Warren, MI with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Warren, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $33,634 per year, or $16.2 per hour.

ReBath - Call Center Agent

Rochester Hills, MI • On-site

BathWorks, Inc.
See more jobs at BathWorks, Inc.external

$15 - $19/hr

Other

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!

RESPONSIBILITIES

Lead Generation Extraordinaire:

  • Dive into outbound calls with zest to generate leads and discover potential customers.
  • Explore diverse prospecting methods to expand our lead database.
  • Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:

  • Master the art of setting appointments for our stellar sales representatives with qualified leads.
  • Juggle and coordinate appointments with finesse.
  • Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:

  • Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
  • Record lead interactions in our cutting-edge CRM system.
  • Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:

  • Work closely with the call center supervisor and contemporaries to align lead generation strategies.
  • Have a can-do attitude, ready to tackle a fast-paced, fun environment.
  • Together, let's take our lead generation game to new heights!

Performance Metrics:

  • Meet and exceed monthly and quarterly lead generation targets.
  • Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:

  • 5 Years of customer service experience
  • Proficient with MS Word, Excel, and Outlook.
  • Your communication skills are top-notch.
  • Attention to detail with effective time management and organizational skills.
  • Navigate CRM software and lead tracking systems with ease.
  • Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results.
  • Self-motivated and strong work ethic
  • High school Diploma or GED Required.

Skills:

  • Persuasion and influence.
  • Relationship building and networking.
  • Ability to work independently and as part of a team.
  • Time management and organizational skills.
  • Adaptability to changing market trends.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift: 8-hour shift, some evenings, and weekends are required

Work setting: In-person

Education: High school or equivalent

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