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Insurance Call Center Jobs in Michigan (NOW HIRING)

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$17/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

BathWorks Michigan

Call Center Representative

Grand Rapids, MI · On-site +1

$15.25 - $19.25/hr

Sales, customer service, or call center experience is helpful, but not required. What You'll Get ... Health, dental, and life insurance after 60 days with FREE Vision and FREE Employee Assistance ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Michigan

Insurance Call Center information

See Michigan salary details

$9

$15

$21

How much do insurance call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for insurance call center in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Michigan?

The most popular types of Insurance Call Center jobs in Michigan are:

What are popular job titles related to Insurance Call Center jobs in Michigan?

For Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Michigan look for?

The top searched job categories for Insurance Call Center jobs in Michigan are:

What cities in Michigan are hiring for Insurance Call Center jobs?

Cities in Michigan with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Michigan as of September 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Contract. Highlights an 77% In-person, 8% Hybrid, and 15% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

Call Center Representative

InterCare Community Health Network

Pullman, MI • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

Key responsibilities

  • Answer incoming calls from patients, pharmacies, and provider offices, and assist callers as needed.

  • Schedule medical and dental appointments, obtain and enter patient demographic and insurance information, and communicate appointment details to patients.

  • Record phone messages, route calls to appropriate staff, and escalate calls to management or clinical triage when necessary.

Job description

Call Center Representative - BILINGUAL FLUENCY REQUIRED


Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.


Become part of a Migrant and Community Health Center, where you will:

  • Have a passionate purpose.
  • Do worthwhile work.
  • Make a difference in people’s lives.

InterCare is searching for a Full-Time Call Center Representative to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation, starting at $17.50/hour and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.


 At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.


Work Schedule:
Hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!


Training Hours:

Monday - Friday: 7:00 a.m. - 3:30 p.m.


Primary Accountability


 Serves as first point of contact by answering incoming calls from patients, pharmacies, and other provider offices.


Description of Primary Duties & Responsibilities

  • Greets and assists callers.
  • Responds to phone inquiries and requests.
  • Routes calls to appropriate department or staff as needed.
  • Records phone messages in electronic system and tasks appropriate staff.
  • Deals effectively with difficult/emotional callers. Seeks assistance as needed
  • Escalates calls to management staff or clinical triage as warranted.
  • Schedules medical and dental appointments in electronic practice management system.
  • Obtains and enters accurate patient demographic and insurance information.
  • Schedules appointments in accordance with InterCare scheduling policy and procedure.
  • Responsible for calling and scheduling patients on recall list.
  • Communicates details of appointment to patient.
  • Keeps supervisor informed of patient demand and access concerns.

Requirements

Description of Primary Attributes General Development

  • Requires strong customer service skills, conscientiousness, attention to detail, and multi-tasking ability.
  • Ability to maintain productivity and complete job duties with speed and accuracy.
  • Ability to deal effectively with a wide variety of people while developing strong working relationships.
  • Works as part of a team and assists the team in meeting productivity and quality goals.
  • Skill in motivation, self-direction and punctuality.
  • Able to adjust to changing circumstances.

Professional and Technical Knowledge

  • Possesses a thorough understanding of customer service practices typically acquired through extensive practical experience.

Technical Skills

  • Proficient in electronic practice management systems.
  • Ability to use clerical and numerical skills to perform job duties.
  • Ability to generate letters, forms, and documents.
  • Ability to perform data entry, run reports, and operate common office equipment.

Communication Skills

  • Excellent verbal and written communication skills.
  • Ability to communicate in a clear effective manner.
  • Possesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.

Physical Demands


 Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

  • Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
  • Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
  • Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.