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Insurance Call Center Jobs in Michigan (NOW HIRING)

Qualfon

Call Center Banking Specialist

Highland Park, MI · On-site

$20/hr

Meet service level, quality, and attendance expectations Qualifications What We're Looking For: * 1 year of customer service experience required: banking, financial services, call center, insurance ...

Clementine

Full Time Call Center Agent

Roseville, MI · On-site

$18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our ... Free Life Insurance policy * Legal Assistance Compensation: $18 / Hour with perfect attendance.

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

This is a high-volume call center role ideal for candidates with customer service, banking, or ... Company-Paid Life & Disability Insurance for added peace of mind * Tuition-Free Business Degrees ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

This is a high-volume call center role ideal for candidates with customer service, banking, or ... Company-Paid Life & Disability Insurance for added peace of mind * Tuition-Free Business Degrees ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Pinnacle GI Partners

Be Seen First

Call Center Agent

Rochester Hills, MI · On-site

$17 - $17.50/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Qualfon

Call Center Banking Specialist

Highland Park, MI · On-site

$20/hr

Meet service level, quality, and attendance expectations QualificationsWhat We're Looking For: * 1 year of customer service experience required: banking, financial services, call center, insurance ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative ... Health insurance * Paid time off * Vision insurance Shift: 8-hour shift, some evenings, and ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Michigan

Insurance Call Center information

See Michigan salary details

$9

$15

$21

How much do insurance call center jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for insurance call center in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Michigan? The most popular types of Insurance Call Center jobs in Michigan are:
What are popular job titles related to Insurance Call Center jobs in Michigan? For Insurance Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Michigan look for? The top searched job categories for Insurance Call Center jobs in Michigan are:
What cities in Michigan are hiring for Insurance Call Center jobs? Cities in Michigan with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Michigan as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

Life Insurance Agent - Call Center

eFund Insurance & Financial Services, LLC

Southfield, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Title:
Licensed Life Insurance Agent – Inbound Sales | $20/Hour + Bonuses ($1,250–$5,000+/Month)

Location: Southfield, MI (In-Office & Remote Eligibility)
Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Pay
  • $20/hour base pay
  • Monthly bonus: $1,250 – $5,000+
  • Average annual income: $55,000 – $75,000
  • Top performers: $80,000 – $120,000+
Job Summary

eFund Insurance is hiring motivated Licensed Life Insurance Agents to join our high-performing sales team.

This is a 100% inbound sales role — no cold calling or prospecting. You’ll work with direct inbound leads and help seniors secure life insurance coverage over the phone.

🏢 Work Location:

  • In-office (Southfield, MI) for candidates within a 30-mile radius of call center. 
  • Remote opportunity available for candidates living outside a 30-mile radius of the office

If you’re coachable, driven, and ready to grow your income, we provide the training, support, and systems to help you succeed.

Responsibilities
  • Handle inbound calls and live transfer leads (no cold calling)
  • Sell life insurance policies to seniors ages 50–85
  • Follow scripts and sales processes to close deals
  • Provide excellent customer service
  • Meet and exceed monthly sales goals
Compensation & Bonus Structure
  • $12,500 in placed premium = $1,250 bonus (100%)

Bonus increases based on total application production:

  • 75 applications → 125% bonus
  • 150 applications → 150% bonus
  • 250 applications → 175% bonus
  • 350+ applications → 200% bonus
  • Maintain 60 sales per quarter to maintain current bonus level
Requirements
  • Active Life Insurance License (required)
  • Sales, insurance, or call center experience preferred
  • Strong communication, personable and closing skills
  • Coachable with a positive attitude
  • Ability to work in-office or remotely (based on location eligibility)
Benefits
  • 401(k)
  • Health, Dental, and Vision insurance
  • Aflac supplemental coverage
  • Paid time off
  • Incentive trips and bonuses
  • Ongoing training and career development
Why Join eFund Insurance?
  • No cold calling — direct inbound leads only
  • Proven training and daily coaching
  • Supportive, high-performance culture
  • Clear path to six-figure income
  • Growth and advancement opportunities
Apply Today

Join a fast-growing insurance agency where your success matters. Earn great income, work warm leads, and build a meaningful career helping families protect what matters most.

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