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Insurance Call Center Jobs in Michigan (NOW HIRING)

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Health Insurance What We Look For * Location: Ability to commute daily to our Bay City, MI office. * Education: High school diploma or equivalent. * Experience: Past customer service or call center ...

Midwest Vision Partners

Call Center Representative

Lansing, MI · On-site

$16.25 - $20.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Verify referrals are received as required by physicians or insurance carriers * Properly triage ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

This is a high-volume call center role ideal for candidates with customer service, banking, or ... Company-Paid Life & Disability Insurance for added peace of mind * Tuition-Free Business Degrees ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$17/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... Checking insurance carriers to ensure practice participation in plan • Entering new insurance ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Michigan

Insurance Call Center information

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How much do insurance call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance call center in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Michigan?

The most popular types of Insurance Call Center jobs in Michigan are:

What are popular job titles related to Insurance Call Center jobs in Michigan?

For Insurance Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Michigan look for?

The top searched job categories for Insurance Call Center jobs in Michigan are:

What cities in Michigan are hiring for Insurance Call Center jobs?

Cities in Michigan with the most Insurance Call Center job openings:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

Call Center Agent

Outdoor Adventures, Inc.

Bay City, MI

$14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Call Center Agent

Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work closely with a supportive team to turn everyday interactions into positive experiences by handling inquiries with empathy, speed, and professionalism. We provide the training; you bring the passion for helping people! This is a good fit for someone who is reliable, competitive, comfortable talking on the phone, and motivated by goals.

Responsibilities

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.

  • Conduct high-volume outbound calls to families and prospective clients.

  • Set appointments for families to view our resorts.

  • Log all call data and update guest profiles accurately in our CRM.

  • Hit individual and team service targets to boost team performance.

  • Learn Continuous updates on company policies and products offered.

Compensation amp; Perks

  • Guaranteed hourly wage: Reliable base pay for every hour you work.

  • Uncapped commission: Boost your earnings based on your performance.

  • Fun, high-energy office culture with daily sales contests and prizes.

  • 401 (k) matching

  • PTO for every hour worked

  • Vision Insurance

  • Dental Insurance

  • Health Insurance

What We Look For

  • Location: Ability to commute daily to our Bay City, MI office.

  • Education: High school diploma or equivalent.

  • Experience: Past customer service or call center work is a major plus.

  • Vibrant verbal communication skills and an infectious, positive phone presence and a talent for building a quick rapport.

  • Tech skills: Comfort navigating computers and basic software quickly.

  • Resilience to handle rejection with a professional, upbeat attitude.

Hours
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 1:00 PM
Hourly Wage
$14.00
0-24.9 Hours of Work
$0.00
$14.50
25-30.9 Hours of Work
$0.50
$15.00
31-35.9 Hours of Work
$1.00
$16.00
36-40 Hours of work
$2.00
Commission
Number Of Tours
Weekday
Weekend
0
$0.00
$0.00
1
$0.00
$0.00
2
$0.00
$0.00
3
$0.00
$0.00
4
$15.00
$7.00
5
$15.00
$7.00
6
$17.00
$9.00
7
$19.00
$9.00
8
$21.00
$10.00
9
$23.00
$11.00
10
$25.00
$12.00
11
$27.00
$13.00
12
$29.00
$14.00
13
$31.00
$15.00
14+
$33.00
$16.00

About Outdoor Adventures
Outdoor Adventures is Michigan’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
Job Type: Full-time

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