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Insurance Call Center Jobs in Michigan (NOW HIRING)

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place ... Verify insurance coverage, establish claims, and schedule appointments. * Communicate and resolve ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

Aristocrat Interactive

Call Center Representative

Holt, MI · On-site

$18 - $24.70/hr

What We're Looking For * 0-2 years of inbound/support call center experience preferred. * At least ... insurance, paid time off, and a 401(k) plan with employer matching, more details available at ...

Aristocrat Interactive

Call Center Representative

Holt, MI · On-site

$18 - $24.70/hr

What We're Looking For * 0-2 years of inbound/support call center experience preferred. * At least ... insurance, paid time off, and a 401(k) plan with employer matching, more details available at ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Michigan

Insurance Call Center information

See Michigan salary details

$9

$15

$21

How much do insurance call center jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for insurance call center in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Michigan? The most popular types of Insurance Call Center jobs in Michigan are:
What are popular job titles related to Insurance Call Center jobs in Michigan? For Insurance Call Center jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Michigan look for? The top searched job categories for Insurance Call Center jobs in Michigan are:
What cities in Michigan are hiring for Insurance Call Center jobs? Cities in Michigan with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Michigan as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.
Call Center Receptionist

Call Center Receptionist

Pinnacle GI Partners

East Lansing, MI • On-site

$17/hr

Full-time

Posted 5 days ago

Job description

Job Type: FT40
Pay: starting $17ph
Schedule: Mon-Friday, no nights or weekends
Shift: General 8/hr shift (Shift times will vary with department schedules)
We are currently seeking a full-time Call Center Receptionist for our East Lansing, MI office. In this role, you'll play a vital part in guiding and supporting our patients throughout their care journey. Candidates with prior healthcare or customer service experience are encouraged to apply-we're happy to provide training to help you succeed.
Apply today and take the first step toward becoming a valued partner in our shared success!
Primary duties and responsibilities
  • Check our patient in and out as they visit our office
  • Collect, verify and enter demographic and patient insurance information
  • Schedule new appointments for our patients
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel or initiates a triage message for response by medical personnel
  • Coordinates referral for patients through insurance and other physician offices
  • Answers telephone takes messages and correctly routes incoming calls

Qualifications
  • Completion of High School or a GED program
  • 1-3 years customer service
  • Medical office experience preferred
  • Must demonstrate multitasking and organization within a fast paced environment
  • Must demonstrate a high competency level with general computer applications and functions
  • Must successfully pass a background check and a drug screening

We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit https://www.pinnaclegipartners.com
About Us
Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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