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On Call Medical Insurance Call Center Jobs in Michigan

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

Comprehensive medical, dental, and vision coverage with multiple plan options * Health Savings ... Employer-paid life insurance, disability coverage, and parental leave * Generous paid time off ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Medical, Dental, Vision) * Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... Medical, Dental, Vision) * Short- and Long-Term Disability, Life & AD&D Insurance * 401(k) ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

... medical office environment. We are dedicated to training the right individuals who are keen to ... Checking insurance carriers to ensure practice participation in plan * Entering new insurance ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... including medical, dental, life and disability (short- and long-term) insurance * Generous paid ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... S/he will also perform insurance verification, medical necessity and pre-registration job ...

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All JobsOn Call Medical Insurance Call Center JobsOn Call Medical Insurance Call Center Jobs in Michigan

On Call Medical Insurance Call Center information

What is the difference between On Call Medical Insurance Call Center vs Medical Claims Processor?

AspectOn Call Medical Insurance Call CenterMedical Claims Processor
Primary RoleAssist policyholders, answer inquiries, provide policy informationReview, process, and adjudicate insurance claims
Work EnvironmentCall center setting, customer service focusOffice setting, administrative and data entry tasks
Required SkillsCommunication, customer service, insurance knowledgeAttention to detail, data analysis, insurance policies
CertificationsOften requires insurance knowledge, customer service experienceInsurance certification may be preferred, but not always required

While both roles involve working within the insurance industry, the On Call Medical Insurance Call Center primarily focuses on customer interactions and support via phone, whereas Medical Claims Processors handle the technical review and processing of insurance claims. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Medical Insurance Call Center jobs in Michigan?

The most popular types of Medical Insurance Call Center jobs in Michigan are:

What cities in Michigan are hiring for On Call Medical Insurance Call Center jobs?

Cities in Michigan with the most On Call Medical Insurance Call Center job openings:

On Call Medical Insurance Call Center jobs near you
Infographic showing various On Call Medical Insurance Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Medical Call Center Representative - Full-time

Eastlake Cardiovascular PC

Saint Clair Shores, MI

$14.50 - $18.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Medical Call Center and Customer Service Representative - Full Time

St. Clair Shores, MI Location

Job Summary
Join Eastlake Cardiovascular, P.C., a leading cardiovascular practice, as a Call Center Representative. This role offers a weekday schedule with no evenings or weekends and a collaborative environment with professional growth.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers
  • Competitive Benefits, including medical, dental, vision through BCBS
  • Short-Term Disability (STD),
  • Paid holidays
  • PTO
  • A weekly 8-hour shift schedule no nights or weekends

Responsibilities and Duties

  • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
  • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
  • Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
  • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
  • Schedule, reschedule, and cancel appointments accurately and efficiently.
  • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
  • Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
  • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
  • Relay non-clinical test results or direct patients to the appropriate provider.
  • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
  • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
  • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

  • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
  • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
  • Excellent organizational skills with attention to detail and accuracy.
  • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
  • Ability to multitask and prioritize in a fast-paced medical office environment.
  • Self-motivated, team-oriented, and adaptable to evolving needs.
  • Prior experience in a medical office or similar setting preferred.

Benefits

  • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
  • 401k Option and Company paid Short-Term Disability for eligible full time
  • Paid time off - vacation and sick time (Combined Time Off - CTO)
  • A supportive and team-oriented workplace with a focus to work-life balance.
  • Opportunities for professional growth within a supportive team environment.

Schedule

  • Full-time position at our St. Clair Shores office. Part-time also available.
  • Monday through Friday, 8-hour shifts with no night or weekend shifts.

We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!

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