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Medical Insurance Call Center Jobs (NOW HIRING)

Managed Care Staffers

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Our client a busy Medical Insurance Company, is currently looking to hire an experienced remote ... Medicare Claims & Benefits knowledge, and related customer service call center experience are ...

The Reserves Network Inc

Call Center

Glendale, WI · On-site

$20/hr

Call Center | $ 20 / hr. | Monday - Friday 8 am - 5 pm What Matters Most * Competitive Pay of $20 ... Medical, Dental, and Vision insurance * Paid time off and holidays * 401k * Employee Stock ...

allianthcm

Medical Call Center Director

New York, NY

Ensures full compliance with CMS regulations, state insurance requirements, and internal policies ... in call center sales leadership, preferably within health insurance or individual medical markets ...

Lap of Love

Call Center Representative

$16/hr

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for ... Medical Insurance Plans with 100% employee funded HSA option available * Dental and Vision ...

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Call Center Agents at Metro Medical provide friendly, professional, and comprehensive support to ... Free Life Insurance policy * Legal Assistance Compensation: $20 / Hour Shifts Offered ...

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How much do medical insurance call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for medical insurance call center in the United States is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What does a healthcare call center agent do?

A healthcare call center agent handles inbound and outbound calls to assist patients with insurance inquiries, claims, coverage details, and appointment scheduling. They must have good communication skills, knowledge of insurance policies, and often use customer service software to document interactions and resolve issues efficiently.

What are typical daily responsibilities for someone working in a Medical Insurance Call Center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a Medical Insurance Call Center job?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What is the highest paying call center job?

In a medical insurance call center, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require experience, leadership skills, and knowledge of insurance processes, and may include additional benefits or bonuses.

What are the key skills and qualifications needed to thrive in the Medical Insurance Call Center position, and why are they important?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What jobs pay 2000 a day?

In a Medical Insurance Call Center, typical roles do not pay $2,000 per day; such high daily earnings are usually associated with specialized professions like medical consultants, high-level executives, or freelance specialists with significant experience and certifications. Most call center jobs offer hourly wages or salaries that do not reach this level without additional bonuses or commissions. High earnings in this field generally require advanced skills, management positions, or supplementary income sources.

What is the highest paying insurance agent job?

In the insurance industry, senior or specialized insurance agents, such as those selling high-net-worth or commercial insurance, tend to earn the highest salaries, often supplemented by commissions and bonuses. Experience, certifications, and a strong client network can significantly increase earning potential for insurance agents in call center roles or field positions.
More about Medical Insurance Call Center jobs
What cities are hiring for Medical Insurance Call Center jobs? Cities with the most Medical Insurance Call Center job openings:
What are the most commonly searched types of Medical Insurance Call Center jobs? The most popular types of Medical Insurance Call Center jobs are:
What states have the most Medical Insurance Call Center jobs? States with the most job openings for Medical Insurance Call Center jobs include:
What job categories do people searching Medical Insurance Call Center jobs look for? The top searched job categories for Medical Insurance Call Center jobs are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,435 per year, or $18.5 per hour.
Health Insurance Customer Care Specialist

Health Insurance Customer Care Specialist

Managed Care Staffers

Chicago, IL • Remote

$24/hr

Full-time

Medical, PTO

Posted 25 days ago

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Job description

Remote Temporary (Possibly Temp to Hire) F/T Medicare Benefits Customer Care Specialist Needed $24/hr

MUST LIVE IN EITHER IL OR IN!

Our client a busy Medical Insurance Company, is currently looking to hire an experienced remote temporary possibly temporary to hire full-time Medicare Benefits Customer Care Specialists.

Medicare Claims & Benefits knowledge, and related customer service call center experience are required. NOT Medicare Advantage experience.

Computer equipment a laptop, and a headset will be provided by our client.

You must secure your own reliable high-speed Internet.

This is a temporary full-time remote contract position with long-term temporary-to-hire potential.

Monday-Friday Full-Time (8:45am to 5:00pm) with one 15-minute break and a 45-minute unpaid lunch.

Job Responsibilities

  • Respond to all incoming phone calls related to claim status inquiries from insureds and providers.
  • Document brief description of calls on the CAMS and CAPS systems.
  • Make outbound calls as needed to support returned checks and resolve claim inquiries.
  • Refer claims that were improperly handled to the Claim Supervisor for immediate attention.
  • Fulfill claim form requests for plans not administered by our insurance.
  • Communicate with insurance carriers or service providers as needed in order to provide feedback on claims administered by carriers.
  • Process changes to CAMS System, including personal and coverage information; send confirmation of additions, deletions, and/or any changes to coverage as needed.
  • Handle waiver of premium transactions, cancellations due to death, and other claims related transactions.

Job Requirements

  • Minimum of 2 years’ of recent experience in an insurance call center environment specializing in Medicare Benefits NOT Medicare Advantage.
  • Illinois Insurance Producers License for Life and Health Insurance is preferred.
  • Experience with Medicare Benefits is required.
  • Call center experience is required.
  • Excellent telephone skills including proper telephone technique.
  • A team player who displays problem-solving and analytical skills.

If you or anyone you know is interested, qualified, and immediately available for employment please send an updated resume to us for immediate review and consideration.

Company Description

We are employment specialists who have worked in heath care and managed care industry for over a total of 25 years. We staff temp, temp to hire, and direct hire placements