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Medical Insurance Call Center Jobs (NOW HIRING)

Metro Medical

Call Center Representative

Chelmsford, MA · On-site

$20/hr

Chelmsford, MA At Metro Medical, you will provide professional and comprehensive support to a ... Free Life Insurance Policy * Legal Assistance Shifts Offered: * Full Time - 40 hours per week, 10 ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

... demographic, insurance, and appointment information into the electronic medical record (EMR ... healthcare call center representative, patient access representative, patient service ...

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Medical Insurance Call Center information

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$10

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$36

How much do medical insurance call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for medical insurance call center in the United States is $18.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for someone working in a Medical Insurance Call Center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a Medical Insurance Call Center job?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in the Medical Insurance Call Center position, and why are they important?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

More about Medical Insurance Call Center jobs
What cities are hiring for Medical Insurance Call Center jobs? Cities with the most Medical Insurance Call Center job openings:
What are the most commonly searched types of Medical Insurance Call Center jobs? The most popular types of Medical Insurance Call Center jobs are:
What states have the most Medical Insurance Call Center jobs? States with the most job openings for Medical Insurance Call Center jobs include:
What job categories do people searching Medical Insurance Call Center jobs look for? The top searched job categories for Medical Insurance Call Center jobs are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,435 per year, or $18.5 per hour.
CALL CENTER SPECIALIST-CALL CENTER

CALL CENTER SPECIALIST-CALL CENTER

Union Health

Terre Haute, IN

$16 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Union Health rating

5.6

Company rating: 5.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

799th of 890 rated healthcare providers

Job description

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Call Center Specialist Details

Essential Job Duties:

  • Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
  • Verifies patient information, schedules appointments, and assesses medical necessity.
  • Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
  • Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
  • Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

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