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Life Insurance Call Center Jobs in Tennessee (NOW HIRING)

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center AgentLocation: Memphis, TNWe are looking for part-time Call Center Agents to ... You will find life at Anserfone a busy but satisfying one. After you've been fully trained, you ...

Anserfone

Call Center Representative

Memphis, TN · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Memphis, TNAnserfone is seeking dedicated and detail ... Life Insurance PolicyLegal AssistanceShifts:Full -Time - 40 hours per week, 10-hour shiftsMust be ...

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Life Insurance Call Center information

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are the most commonly searched types of Life Insurance Call Center jobs in Tennessee? The most popular types of Life Insurance Call Center jobs in Tennessee are:
What are popular job titles related to Life Insurance Call Center jobs in Tennessee? For Life Insurance Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Life Insurance Call Center jobs in Tennessee look for? The top searched job categories for Life Insurance Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Life Insurance Call Center jobs? Cities in Tennessee with the most Life Insurance Call Center job openings:
Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Insurance Call Center Representative

DXC Technology

Nashville, TN • On-site

$15.50 - $19.25/hr

Full-time

Posted 13 days ago

DXC Technology rating

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

151st of 223 rated it services

Job description

Job Description:
DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation.
At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.
Key Responsibilities
  • Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
  • Assist with account servicing, including policy information, transactions, updates, and general inquiries.
  • Research and resolve issues, ensuring effective follow-up and high-quality service.
  • Accurately document customer interactions, transactions, and outcomes in internal systems.
  • Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
  • Navigate multiple systems efficiently to deliver complete and accurate responses.
  • Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
  • Escalate complex or sensitive issues to appropriate teams when necessary.
  • Support operational initiatives and identify opportunities for process improvement.

Required Qualifications
  • High school diploma or equivalent (G.E.D.).
  • 2+ years of experience in customer service, call center, or high-volume client-facing roles.
  • Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
  • Proven ability to handle challenging conversations and de-escalate concerns.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and efficiently navigate multiple systems.
  • Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications
  • Experience in financial services, insurance, or related industries.
  • Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
  • Experience with CRM systems or call center technologies.

Key Skills & Competencies
  • Customer-focused mindset with a commitment to service excellence
  • Strong problem-solving and analytical skills
  • Ability to work independently and collaboratively
  • Adaptability and ability to learn new systems quickly
  • Ability to remain calm and professional under pressure
  • Strong listening and interpersonal skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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