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Life Insurance Call Center Jobs in Baltimore, MD

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our ... Life Insurance * 401(k) matching Clinical Associates is an equal opportunity employer, and all ...

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

... to life-changing health care and support services. Whether you're scheduling appointments ... Complete client registration, insurance verification, referrals, medical records requests, and ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

... life, and increase life span through immaculate oral health.. Our work environment includes ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

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Life Insurance Call Center information

See Baltimore, MD salary details

$10

$17

$24

How much do life insurance call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for life insurance call center in Baltimore, MD is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What are the most commonly searched types of Life Insurance Call Center jobs in Baltimore, MD?

The most popular types of Life Insurance Call Center jobs in Baltimore, MD are:

What are popular job titles related to Life Insurance Call Center jobs in Baltimore, MD?

For Life Insurance Call Center jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Life Insurance Call Center jobs in Baltimore, MD look for?

The top searched job categories for Life Insurance Call Center jobs in Baltimore, MD are:

Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,582 per year, or $17.1 per hour.

CALL CENTER REPRESENTATIVE

Pikesville, MD

Clinical Associates, P.A.
See more jobs at Clinical Associates, P.A.external

$15.25 - $19.25/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description

Call Center Representative


At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.


We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience  in the medical field is required!


 Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.


Shift: Monday - Friday 8:30 am - 4:30 pm

The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative  is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.


The Call Center Representative  must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.


The Call Center Representative will perform duties including but not limited to:

  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:

  • High School Diploma or G.E.D. (Required)
  • Medical  Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required.

Benefits

  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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