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Life Insurance Call Center Jobs in Virginia (NOW HIRING)

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VA Are you a night owl ready to be a ... Free Life Insurance Policy * Legal Assistance Ready to start a rewarding career journey? Apply ...

Virginia Heart

Call Center Representative

Falls Church, VA · On-site

$19 - $23/hr

... work-life balance? Follow your heart to Virginia Heart! At Virginia Heart, we are looking for a ... Identify all accepted insurance plans and cards. Is able to advise patients if they need to bring a ...

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Life Insurance Call Center information

See Virginia salary details

$10

$17

$24

How much do life insurance call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for life insurance call center in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

Why do most life insurance agents quit?

Most life insurance agents quit due to high rejection rates, inconsistent income, and the pressure of meeting sales targets. The job often requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does a typical day look like for someone working in a Life Insurance Call Center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

Can I work from home as a life insurance agent?

Many life insurance call center agents can work from home, especially with the increased adoption of remote work technologies. These roles typically require strong communication skills, familiarity with customer relationship management (CRM) tools, and sometimes specific licensing or certifications. Employers often provide training and support for remote agents to ensure compliance and productivity.

What are the key skills and qualifications needed to thrive in the Life Insurance Call Center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a Life Insurance Call Center job?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

Is it hard to get a job as a life insurance agent?

Getting a job as a life insurance agent typically requires completing licensing exams and background checks, which can vary in difficulty depending on the state and individual preparation. Success often depends on communication skills, sales ability, and understanding of insurance products, with many companies providing training for new agents.

What jobs pay 4000 a week without a degree?

In a life insurance call center, high-paying roles such as senior sales agents or team leaders can sometimes earn around $4,000 weekly through commissions and bonuses, especially with extensive experience and strong sales skills. These positions typically require excellent communication, sales ability, and knowledge of insurance products, but often do not require a college degree. Compensation varies by company, performance, and sales volume.
What are the most commonly searched types of Life Insurance Call Center jobs in Virginia? The most popular types of Life Insurance Call Center jobs in Virginia are:
What are popular job titles related to Life Insurance Call Center jobs in Virginia? For Life Insurance Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Life Insurance Call Center jobs in Virginia look for? The top searched job categories for Life Insurance Call Center jobs in Virginia are:
Life Insurance Call Center jobs near you

Manager, Call Center Operations

Mosaic Pharmacy

Sterling, VA • Remote

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

Manager, Call Center Operations 

Mosaic Pharmacy Service 

Fully Remote (US)     Patient Enrollment and Contact Center 


Company Overview 

Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans. 


RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives. 


How You'll Make a Difference 

In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve. 


Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home. 


What You'll Do 

  • Oversee inbound and outbound call center operations across phone, digital, and chat channels. 
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals. 
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed. 
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels. 
  • Serve as the escalation point for complex patient or staff issues. 
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience. 
  • Support hiring, onboarding, and ongoing training activities for the team. 
  • Drive continuous improvement initiatives across workflows, tools, and processes. 
  • Prepare and present performance reports to leadership. 


Compensation 

The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity. 


Benefits 

RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include: 

  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium 
  • A Health Savings Account with company contributions 
  • A 401(k) retirement plan with an employer match 
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available 
  • An Employee Assistance Program and a benefits Customer Advocate service 
  • Paid time off and paid company holidays 
  • Company-provided laptop and phone to support remote work 
  • Support for professional development and training 

What We're Looking For
Required 

  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors. 
  • Strong understanding of call center KPIs, workforce management, and operational metrics. 
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors. 
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help. 
  • Dedicated, distraction free home working environment.  
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.  
  • Will report to the VP, Member Engagement  
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship. 

Preferred 

  • Healthcare, pharmacy, or insurance call center experience. 
  • Experience leading a remote-first or hybrid call center team. 


Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.   


Equal Employment Opportunity 

RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 


Recruitment Fraud Notice 

All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps. 

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