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Life Insurance Call Center Jobs in Alabama (NOW HIRING)

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff. Qualifications Education ...

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate ... Responsibilities include collecting demographic and insurance information and collecting clinical ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Competitive salary * Health, dental, and vision insurance * Paid time off and holidays

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 ... Medical, Dental, and Vision InsuranceTraditional 401k with company matching and Free Life ...

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Life Insurance Call Center information

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What are popular job titles related to Life Insurance Call Center jobs in Alabama?

For Life Insurance Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Life Insurance Call Center jobs in Alabama look for?

The top searched job categories for Life Insurance Call Center jobs in Alabama are:

Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Call Center Supervisor

Southlake Orthopaedics

Hoover, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Southlake Orthopaedics has an opening for a full-time Call Center Lead at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friendly. This position will report directly to the Chief Operating Officer.

Responsibilities and Duties

  • Manage call center staffing schedules.
  • Provide direction and assistance to call center representatives.
  • Onboard new call center representatives.
  • Ensure staffing levels are adequate.
  • Provide regular updates and improvement recommendations to clinic leadership.
  • Work in a fast-paced call center environment, promptly accepting incoming calls in a professional and courteous manner.
  • Schedule appointments electronically for new and established patients, collect and input information into Southlake's Electronic Medical Records (EHR) system while maintaining a high degree of accuracy.
  • Verify patient demographics and insurance coverage, data entry.
  • Work independently to resolve patient and provider questions related to patient care referrals, pre-authorization/pre-certification, and insurance verifications.
  • Identify and escalate priority issues appropriately.
  • Establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers, demonstrating the highest level of commitment and compassion in all such interactions.
  • Possess and display excellent written and verbal communication skills with the ability to convey information in a clear, focused, and concise manner.
  • Demonstrate strong telephone communication skills and etiquette.
  • Maintain composure during moments of stress and maintain a helpful disposition at all times.
  • Respond to patient questions and concerns regarding services and billing.
  • Ensure insurance referrals are obtained from the referring/primary doctor.

Qualifications and Skills

  • High school diploma or equivalent
  • Knowledge of Modern Medicine EHR (preferred but not required)
  • 2 years in a medical office setting preferred
  • 2 years call center experience required
  • Candidate must possess a strong attention to detail, have the ability to multi-task, and be service-oriented

As a member of the Southlake team you can expect:

  • Generous Paid Time Off based on years of service
  • Health & Welfare benefits starting the first of the month following your date of hire:
    • BCBS Medical
    • Dental
    • Vision
    • Company paid Life Insurance
    • Voluntary Life, Accident, Cancer, and Critical Illness coverage
    • Employee Assistance Program
  • 401(k) plan after one year of employment
  • Referral Bonus program
  • Monday - Friday schedule for most roles

Please note: If you are viewing this position on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Southlake Orthopaedics. Our staff looks forward to speaking with you about your background, skills, and compensation requirements.


You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

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