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Life Insurance Call Center Jobs in Alabama (NOW HIRING)

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

As such the processes and procedures for selling the insurance products and processing applications in accordance with established guidelines is within the purview of the Call Center Manager. The ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$18.25 - $27.38/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$22.81 - $27.38/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$22.81 - $27.38/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$18.25 - $27.38/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video. If you cannot talk to ...

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Life Insurance Call Center information

What does a typical day look like for someone working in a life insurance call center?

A typical day in a Life Insurance Call Center involves responding to inbound and outbound calls, assisting clients with policy inquiries, processing applications or claims, and explaining policy details or benefits. You may also be responsible for updating client information in databases and collaborating with underwriters or other departments to resolve complex questions. The work environment is fast-paced and team-oriented, with clear performance metrics and opportunities for recognition. This role helps you develop valuable communication and sales skills while contributing to the financial security of clients.

What are the key skills and qualifications needed to thrive in a life insurance call center position, and why are they important?

To thrive in a Life Insurance Call Center role, strong communication abilities, customer service skills, and a high school diploma (or equivalent) are generally required. Familiarity with Customer Relationship Management (CRM) software, call center telephony systems, and occasionally a state insurance license are key technical qualifications. Empathy, patience, active listening, and problem-solving help candidates excel by building rapport with clients and resolving concerns efficiently. These skills are crucial for providing excellent customer experiences, meeting regulatory standards, and achieving sales or service targets in a high-volume environment.

What is a life insurance call center?

A Life Insurance Call Center job involves assisting customers with inquiries about life insurance policies, premiums, claims, and coverage options. Agents may help clients purchase new policies, update existing ones, or navigate the claims process. The role requires strong communication skills, product knowledge, and the ability to provide clear and helpful information. Some positions focus on sales, while others handle customer service or claims support.

What are popular job titles related to Life Insurance Call Center jobs in Alabama?

For Life Insurance Call Center jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Life Insurance Call Center jobs in Alabama look for?

The top searched job categories for Life Insurance Call Center jobs in Alabama are:

Life Insurance Call Center jobs near you
Infographic showing various Life Insurance Call Center job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Patient Services Representative-Part Time-call center

Southlake Orthopaedics

Hoover, AL • On-site

$16.50/hr

Part-time

Posted 8 days ago

Job description

POSITION SUMMARY:
The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.
QUALIFICATIONS AND SKILLS:
  • High School Diploma or equivalent required
  • 6 months of experience in a medical office or call center environment, preferably in a healthcare setting.
  • Knowledge of EHR systems and medical terminology is highly desirable.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work independently in a fast-paced environment.
  • Proficiency in Microsoft Office and other relevant software platforms.
  • Exceptional attention to detail and organizational skills.

ESSENTIAL RESPONSIBILITIES:
Patient Communication & Customer Service
  • Answer incoming calls promptly and courteously in a high-volume call center environment.
  • Greet patients and visitors warmly and professionally at the front desk.
  • Respond to patient questions and concerns regarding services, appointments, billing, and referrals.
  • Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.

Scheduling & Coordination
  • Schedule appointments for new and established patients using electronic scheduling software.
  • Confirm and update appointments and insurance eligibility.
  • Coordinate patient referrals and ensure referral documentation is complete.
  • Obtain prior authorizations and pre-certifications when required.

Patient Intake & Documentation
  • Accurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.
  • Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.
  • Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.

Front Desk Operations
  • Check patients in and out with accuracy and efficiency.
  • Collect copays and outstanding balances; issue receipts and maintain accurate financial records.
  • Monitor and prepare the daily appointment schedule.
  • Maintain the cleanliness and organization of the front desk and lobby areas.
  • Ensure forms, supplies, and patient-facing materials are stocked and available.

Insurance & Referral Management
  • Verify insurance coverage and obtain necessary referrals from primary or referring providers.
  • Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.
  • Escalate urgent or unresolved issues appropriately to ensure timely patient care.

WORK ENVIROMENT:
  • This position operates in both a clinical front office and a call center setting.
  • Requires sitting, standing, and walking for extended periods.
  • Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

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