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Call Listener Jobs in Dayton, OH (NOW HIRING)

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Actively listen to identify patient's needs, clarify information, and provide information and ... Call center experience and web-based scheduling are a plus. * Ability to communicate effectively on ...

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

... listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability ... Call Center experience preferred 1 - 2 years of experience in a professional business environment ...

RETIREMEDIQ LLC

Seasonal Customer Support

Miamisburg, OH · On-site

$12.50 - $16.25/hr

... call flow, follow-ups, and scheduling pipeline to ensure timely client outreach and maximize ... Strong verbal communication and active listening skills * Ability to quickly assess customer needs ...

RetireMED

Seasonal Customer Support

Miamisburg, OH

$12.50 - $16.25/hr

... call flow, follow-ups, and scheduling pipeline to ensure timely client outreach and maximize ... Strong verbal communication and active listening skills * Ability to quickly assess customer needs ...

RetireMEDiQ

Seasonal Customer Support

Miamisburg, OH

$12.50 - $16.25/hr

... call flow, follow-ups, and scheduling pipeline to ensure timely client outreach and maximize ... Strong verbal communication and active listening skills * Ability to quickly assess customer needs ...

Interstate Trailer

Service Writer

Franklin, OH

Meet and interact with customers, listen to their questions and concerns and provide timely ... Must be able to work independently To find out more about joining our team please call Vicki at 513 ...

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How much do call listener jobs pay per hour?

As of May 28, 2026, the average hourly pay for call listener in Dayton, OH is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Dayton, OH? For Call Listener jobs in Dayton, OH, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Dayton, OH look for? The top searched job categories for Call Listener jobs in Dayton, OH are:
What cities near Dayton, OH are hiring for Call Listener jobs? Cities near Dayton, OH with the most Call Listener job openings:
Call Listener jobs near you
Call Center Agent

Call Center Agent

Dermatologists of Central States

Kettering, OH

$13.25 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Call Center Agent
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.
Job Responsibilities
  • Answer incoming phone calls for all locations
  • Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
  • Obtain and enter accurate demographic information.
  • Escalate concerns as appropriate and in a professional manner.
  • Direct calls to other departments.
  • Provide excellent customer service.
  • Other duties as assigned.
Benefits
  • Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
  • 1 year of experience in customer service or a related clinical environment.
  • Working knowledge of medical terminology.
  • Call center experience and web-based scheduling are a plus.
  • Ability to communicate effectively on the telephone.
  • Ability to work quickly, remain calm, and adapt in a constantly changing environment.
  • Maintain strictest confidentiality.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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