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Call Listener Jobs in Ohio (NOW HIRING)

Foxfruit

Call Center Agent

Cleveland, OH

$3K - $4K/hr

Introduction We are seeking a professional and customer-focused Call Center Agent to support ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

BCForward

Call Center Representative

Sylvania, OH · On-site

$21/hr

Customer Service Representative- Call Center Worksite: Remote (Local to Sylvania OH ) Duration: 6 ... Experience using the internet, email via Outlook, etc. · Data entry experience · Listening ...

WPCU

Call Center - Member Experience Representative

Dayton, OH · Remote

$15.50 - $19.50/hr

Call Center - Member Experience Representative Member Experience Representatives I (MERs) deliver ... Actively listen to fully understand members' needs. Accurately process members' transactions while ...

Equitas Health

Call Center Agent

Columbus, OH

$17.79 - $22.21/hr

Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... Ability to actively listen and process information accurately. * Positive attitude. * Work well ...

Equitas Health, Inc.

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... Ability to actively listen and process information accurately. * Positive attitude. * Work well ...

Equitas Health

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ... Ability to actively listen and process information accurately. * Positive attitude. * Work well ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Ohio? For Call Listener jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Ohio look for? The top searched job categories for Call Listener jobs in Ohio are:
What cities in Ohio are hiring for Call Listener jobs? Cities in Ohio with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Ohio as of May 2026, with employment types broken down into 3% Locum Tenens, 2% As Needed, 83% Full Time, 6% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Representative-Day Shift

Ladies & Gentlemen Hair Stylists

Mentor, OH • On-site

$14.25 - $18/hr

Full-time

Posted 15 hours ago

Job description

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Reserve appointments for the guest at their preferred location
  • Call clients and customers to inform them about the company's new products & services
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information
  • Collaborate with other call center professionals to improve customer service
  • Marketing job duties as required

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

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