ZipRecruiter

Log In

1

Call Listener Jobs in Canton, OH (NOW HIRING)

SmoothStar Tech

Intuit Customer Service

Akron, OH

$15.25 - $20.75/hr

Requires strong active listening skills to accurately paraphrase a customer conversation. Ability to begin servicing the program immediately after the call center owner or its agent certifies for a ...

Domino's Franchise

Pizza Delivery Driver

Wadsworth, OH · On-site

No one answers a call from someone they don't know, let us text you to start the conversation. __ Come join a great team , with flexible scheduling and fun , where you get to listen to your favorite ...

New

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Canton, OH

Call Listener information

See Canton, OH salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Canton, OH is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Canton, OH?

For Call Listener jobs in Canton, OH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Canton, OH look for?

The top searched job categories for Call Listener jobs in Canton, OH are:

What cities near Canton, OH are hiring for Call Listener jobs?

Cities near Canton, OH with the most Call Listener job openings:

Call Listener jobs near you

Call Center Agent Bilingual- ON SITE AKRON OH.

Cerida Investment Corp

Akron, OH

$14.25 - $19/hr

Full-time

Re-posted 21 days ago

Job description

Bilingual Call Center Agent on-site Akron, OH
Hours: Vary- M-F
Salary:$16.00
Benefits available after 60 Days for Full-Time Employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.


SUMMARY OF POSITION
We are looking for on-site bilingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:
Typing
Data capture and entry
Upselling products and services
Setting appointments in a business-to-customer format.
Maintaining a working knowledge of campaign products, services, and promotions


Required Knowledge /Skills / Abilities / Qualifications:
A clear, professional, and friendly voice
High-Level People Skills, Active Listening Skills, and Strong Communication Skills
Outstanding attendance and punctuality
Sales experience is preferred
High School diploma or GED
Basic Computer Skills and computer literacy are a must
Experience in an Outbound environment