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Call Listener Jobs in Delaware, OH (NOW HIRING)

Biz Voice Boost

Call Center Representative

Columbus, OH · On-site

$45K - $49K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... Strong verbal communication and active listening skills. * Confident and comfortable speaking with ...

Fortuity

Call Center Customer Service Agent

Columbus, OH · On-site

$16 - $20/hr

Call Center Customer Service Agent At Fortuity we believe in our people, and in doing good business ... Excellent verbal and written communication skills including active listening * Service-oriented and ...

SPECTRUM

Call Center Representative

Columbus, OH · On-site

$20/hr

Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then ... call centers offering a variety of shifts. With your customer-centric mentality and a variety of ...

Trident Care

Internal Operations Supervisor

Columbus, OH · On-site

$56K - $66K/hr

Optimizes employee productivity by establishing work schedules that are based on the workflow of activity coming into the call center. * Listens with respect so that employees feel heard and ...

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All JobsCall Listener JobsCall Listener Jobs in Delaware, OH

Call Listener information

See Delaware, OH salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call listener in Delaware, OH is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Delaware, OH?

For Call Listener jobs in Delaware, OH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Delaware, OH look for?

The top searched job categories for Call Listener jobs in Delaware, OH are:

What cities near Delaware, OH are hiring for Call Listener jobs?

Cities near Delaware, OH with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Delaware, OH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 5% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,363 per year, or $17 per hour.

Call Center Representative

Biz Voice Boost

Columbus, OH • On-site

$45K - $49K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Call Center Representative

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

We are seeking a motivated and sales-focused Call Center Representative to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy communicating with people, building relationships, and working toward measurable sales goals.

Responsibilities

  • Contact prospective and existing customers by phone.
  • Present and explain products and services clearly and professionally.
  • Generate and qualify sales opportunities through customer conversations.
  • Follow up with leads and prospective customers to support sales growth.
  • Answer customer questions and provide accurate product information.
  • Build positive customer relationships and encourage repeat business.
  • Maintain accurate records of calls, customer interactions, and sales opportunities.
  • Work toward individual and team sales performance goals.
  • Participate in ongoing sales training and coaching.
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Confident and comfortable speaking with customers by phone.
  • Goal-oriented and motivated by performance.
  • Strong persuasion and relationship-building abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.
Additional Information
  • Competitive salary of $45,000 – $49,000 per year.
  • Full-time position with a professional and supportive team environment.
  • Career growth and advancement opportunities.
  • Ongoing training and professional development.
  • Opportunities to strengthen communication, customer service, problem-solving, and leadership skills.
  • Collaborative workplace focused on personal and professional growth.
  • Opportunity to take on greater responsibilities as your skills develop.

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