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Call Listener Jobs in Delaware, OH (NOW HIRING)

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$15 - $20.25/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$14.50 - $19.75/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$14.50 - $19.75/hr

... listening and superior customer service skills for both external & internal customers. * Document activity to the DDF system * Consistently check appropriate DDF screen for report results to call ...

Telhio Credit Union

Contact Center Service Agent

Columbus, OH · On-site

$15.25 - $20.50/hr

... call. * Offered a product/service or investment/ Mortgage Referral. * Demonstrates active listening and uses effective questioning skills to gather members used. * Displays solid understanding of ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Delaware, OH

Call Listener information

See Delaware, OH salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Delaware, OH is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Delaware, OH?

For Call Listener jobs in Delaware, OH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Delaware, OH look for?

The top searched job categories for Call Listener jobs in Delaware, OH are:

What cities near Delaware, OH are hiring for Call Listener jobs?

Cities near Delaware, OH with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Delaware, OH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 5% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,363 per year, or $17 per hour.

Call Taker (Customer Service Rep)

Superior Air-Ground Ambulance

Columbus, OH

$15 - $19.25/hr

Full-time

Medical, Dental, Life

Posted 17 days ago

Superior Ambulance Service rating

6.8

Company rating: 6.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.


Responsibilities
  • Answer, screen, and direct calls for entire company
  • Distinguish the need for emergency transportation
  • Pre-arrange transport for facilities while determining the level of care needed for the patients
  • Arrange specialty and critical care transportation
  • Provide information and assistance for customer service inquires as needed
  • Communicate with multiple departments and EMS personal
  • Provide supportive information to customers to assist them in arranging appropriate transport
  • Develop effective solutions for customer service issues
  • Direct calls to Flight desk as appropriate
  • Other duties as assigned 

Qualifications

  • Map reading skills

  • Problem solving skills

  • Multi-tasking ability

  • Effective communication skills

  • EMD license

  • Physical Demands:

    • While performing the duties of the position, the employee is required to sit for long periods of time.

    • Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.

    • Employee should be able to work under stressful conditions.

  • Work Environment:

    • While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.

    • Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

  • Flexible Scheduling
  • Competitive Compensation
  • Multiple Station Locations with the Ability to Transfer Throughout Company
  • Opportunity to Work Overtime
  • Health/Dental/Life Insurance
  • Tuition Reimbursement
  • Opportunity for Career Growth 
Qualifications:

  • Map reading skills

  • Problem solving skills

  • Multi-tasking ability

  • Effective communication skills

  • EMD license

  • Physical Demands:

    • While performing the duties of the position, the employee is required to sit for long periods of time.

    • Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.

    • Employee should be able to work under stressful conditions.

  • Work Environment:

    • While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.

    • Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

  • Flexible Scheduling
  • Competitive Compensation
  • Multiple Station Locations with the Ability to Transfer Throughout Company
  • Opportunity to Work Overtime
  • Health/Dental/Life Insurance
  • Tuition Reimbursement
  • Opportunity for Career Growth 
Education:UNAVAILABLEEmployment Type: FULL_TIME

What Superior Ambulance Service employees say

Pay

Benefits

Hours and flexibility

Workplace

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