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Inbound Call Center Representative Jobs in Ohio (NOW HIRING)

Area Temps

Call Center Representative

Cleveland, OH · On-site

$15/hr

A Call Center Representative is needed to answer calls related to pick-ups and drop-offs, transfer calls to other departments, take messages for departments who are busy handling other callers. and ...

Accurate Staffing

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Call Center Representative

Canton, OH · On-site

$15/hr

Call Center Representative Canton, OH | Temp-to-Hire | $15.00/Hour 1:00 PM - 9:00 PM | Monday-Friday + Every Other Weekend URGENT HIRING - APPLY TODAY! Are you professional, dependable, and great on ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients, drivers, vendors, and business partners by providing professional customer service and coordinating ...

Alphabe Insight Inc

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Elevare Branding is seeking a professional and customer-focused Call Center Representative to join ... Handle inbound and outbound customer calls in a professional manner. * Provide accurate information ...

Alphabe Insight

Call Center Representative

Columbus, OH · On-site

$47K - $51K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in ...

Sedgwick

Service Center Representative

Seven Hills, OH · Hybrid

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative -- Financial Services Location: Columbus, OH Duration: 12+ Months Preference for 1 of the following criteria: * College Degree * Previous contact center experience Position ...

Zolidco

Call Center Representative

Columbus, OH

$15.50 - $19.25/hr

Job Summary We are seeking a motivated and sales-focused Call Center Representative to communicate with prospective and existing customers, identify their needs, and promote relevant products and ...

Nexxaworks

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

Position Overview We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Position Overview We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers ...

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All JobsInbound Call Center Representative JobsInbound Call Center Representative Jobs in Ohio

Inbound Call Center Representative information

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How much do inbound call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for inbound call center representative in Ohio is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What does an inbound call center representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What are some common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

What are popular job titles related to Inbound Call Center Representative jobs in Ohio?

For Inbound Call Center Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center Representative jobs in Ohio look for?

The top searched job categories for Inbound Call Center Representative jobs in Ohio are:

What cities in Ohio are hiring for Inbound Call Center Representative jobs?

Cities in Ohio with the most Inbound Call Center Representative job openings:

What are popular job titles related to Inbound Call Center Representative jobs in OH?

For Inbound Call Center Representative jobs in OH, the most frequently searched job titles are:

Inbound Call Center Representative jobs near you
Infographic showing various Inbound Call Center Representative job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,273 per year, or $16.5 per hour.

CALL CENTER REPRESENTATIVE

Lorain County Health & Dentistry

Lorain, OH • On-site

$14.75 - $18.50/hr

Other

Re-posted 8 days ago

Job description

Call Center Representative

Do you enjoy helping people and making a difference with every conversation? We are looking for a friendly and dependable Call Center Representative to join our team. In this role, you will serve as the first point of contact for our patients, providing support, resolving inquiries, and ensuring a positive experience with every interaction. The ideal candidate is an excellent communicator who shares in the commitment of our organization's philosophy of "partnership" with patients while integrating its values of Respect, Quality, Compassion, Integrity, and Excellence.

Essential Functions

  • Answer phones and route calls and messages to providers and other staff members efficiently.
  • Schedule patient appointments in accordance with guidelines.
  • Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
  • Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
  • Build positive relationships with internal and external customers/patients.
  • Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
  • Demonstrate professional phone etiquette and take complete and accurate phone messages.
  • Must maintain accurate records.
  • Comply with HIPAA guidelines at all times.
  • Provide input and recommendations to enhance the growth and success of the organization.

Physical Demands

  • Extensive use of computer and telephone.
  • Some lifting of supplies and equipment up to 50 lbs.
  • 20% walking or standing, 80% sitting at a desk.
  • Category II re: exposure to blood, bodily fluids, and communicable diseases.

Qualification Requirements

  • Must be able to work onsite in Lorain, OH.
  • Must have a high school diploma or GED.
  • Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
  • Experience in patient scheduling preferred.
  • Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
  • Knowledge of medical terminology preferred.
  • Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
  • Ability to be responsive in working with a culturally-diverse patient population.
  • Must have valid driver's license and satisfactory driving record.
  • Bilingual Spanish speaking is a plus.

Lorain County Health & Dentistry (LCH&D) values diversity and is committed to equal opportunity for all persons, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, sexual orientation, veteran status, or any other status protected by law.

LCH&D is committed to the full inclusion of all qualified individuals. As part of this commitment, LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.

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