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Inbound Call Center Representative Jobs in Ohio (NOW HIRING)

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

Amicis Global

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Columbus, OH Duration: 6+ Months Duties may include ... Engage internal clients via both inbound and outbound phone calls Act as initial and ongoing ...

Mark Rink.

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic ... Answer inbound customer calls promptly and professionally. * Provide accurate information about ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Answer a high volume of inbound customer calls professionally and efficiently * Assist customers ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic ... Answer inbound customer calls promptly and professionally. * Provide accurate information about ...

Furniture Fair

Call Center Representative

Fairfield, OH · On-site

$15 - $18.75/hr

Call Center Representative | Fairfield, OH (Corporate HQ) Pay: 20/hr + Full Benefits Package Are you passionate about helping people? We're looking for friendly, customer-focused individuals to join ...

NESCO Inc

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Customer Support Representative - Small Engines Location: West Columbus Schedule ... Provide superior customer service via inbound calls * Answer customer questions regarding repair ...

Zolidco

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

About the job Call Center Representative About Us Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity ...

Syncrotist

Call Center Representative

Dayton, OH · On-site

$20/hr

Call Center Support Representative Syncrotist - Dayton, OH Starting at $14-15/hour | Growth to $20 ... Managing high-volume inbound calls * Supporting caregiver scheduling and urgent escalations

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Inbound Call Center Representative information

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How much do inbound call center representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for inbound call center representative in Ohio is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What does an inbound call center representative do?

An Inbound Call Center Representative is responsible for answering incoming calls from customers, addressing their questions, concerns, or requests. They provide information about products or services, assist with troubleshooting, handle complaints, and may process orders or payments. Their main goal is to ensure customer satisfaction by delivering efficient and courteous service. Representatives typically use computer systems to access customer information and record call details. Excellent communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry tools is expected. Patience, resilience, and a customer-oriented mindset are crucial soft skills for handling diverse callers and stressful situations. These skills ensure effective customer support, high satisfaction rates, and efficient resolution of inquiries in a fast-paced environment.

What are some common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound Call Center Representatives often encounter challenges such as managing high call volumes, handling difficult or irate customers, and maintaining a high level of accuracy and professionalism under pressure. Effective time management, thorough knowledge of company policies, and strong communication skills are crucial for managing these situations. Many organizations provide ongoing training, support from supervisors, and access to knowledge bases to help representatives handle these challenges and ensure customer satisfaction.

What is the difference between Inbound Call Center Representative vs Customer Service Agent?

AspectInbound Call Center RepresentativeCustomer Service Agent
Primary RoleHandles incoming calls to assist customers, process orders, or resolve issues
Work EnvironmentCall centers, often in a structured, monitored setting
Required SkillsCommunication, problem-solving, product knowledge
Common CertificationsCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Inbound Call Center Representatives primarily handle incoming calls related to orders or support, while Customer Service Agents may also handle inquiries through multiple channels. The roles often overlap in skills and environment, but the specific focus distinguishes them.

What are popular job titles related to Inbound Call Center Representative jobs in Ohio?

For Inbound Call Center Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center Representative jobs in Ohio look for?

The top searched job categories for Inbound Call Center Representative jobs in Ohio are:

What cities in Ohio are hiring for Inbound Call Center Representative jobs?

Cities in Ohio with the most Inbound Call Center Representative job openings:

What are popular job titles related to Inbound Call Center Representative jobs in OH?

For Inbound Call Center Representative jobs in OH, the most frequently searched job titles are:

Inbound Call Center Representative jobs near you
Infographic showing various Inbound Call Center Representative job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $34,273 per year, or $16.5 per hour.

Call Center Representative

Cincinnati, OH • On-site

LHH US
Human Resource Programs Administration • 10K+ employees
Learn more about LHH USexternal

$19 - $20/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Answer inbound customer calls professionally and efficiently.

  • Assist customers with account questions, service requests, billing inquiries, and scheduling needs.

  • Accurately document customer interactions and updates within company systems.

Job description

Call Center Representative
LHH Recruitment Solutions is partnering with our client to hire a Call Center Representative for a contract-to-hire opportunity in Cincinnati, Ohio. This is a fully onsite position to start, with the potential to transition to a remote schedule after approximately six months of successful permanent employment.
Location: Cincinnati, OH (Onsite)
Schedule: Monday-Friday, 7:50 AM - 5:00 PM
Pay: $19.00-$20.00 per hour
Employment Type: Contract-to-Hire
As a Call Center Representative, you will serve as the first point of contact for customers, assisting with service-related questions, account inquiries, billing concerns, scheduling requests, and issue resolution. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and can provide exceptional customer service over the phone.
Responsibilities
  • Answer a high volume of inbound customer calls professionally and efficiently
  • Assist customers with account questions, service requests, billing inquiries, and scheduling needs
  • Accurately document customer interactions and updates within company systems
  • Explain services, policies, procedures, and account information clearly
  • Research and resolve customer concerns while providing excellent service
  • Partner with internal departments to ensure timely resolution of customer requests
  • Meet established productivity, attendance, and quality standards
Qualifications
  • Previous call center or customer service experience required
  • Strong communication and active listening skills
  • Ability to manage multiple tasks while navigating various computer systems
  • Comfortable working in a fast-paced, high-volume call center environment
  • Detail-oriented with strong problem-solving abilities
  • Dependable with excellent attendance and professionalism
Preferred Qualifications
  • Experience in a service-based, utility, transportation, or logistics environment
  • Background handling billing inquiries or account resolution
  • Familiarity with CRM platforms or customer service software
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements
Pay Details: $19.00 to $20.00 per hour
Search managed by: Bianca Kimble
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About LHH

Sourced by ZipRecruiter

LHH Recruitment Solutions is a division of the Adecco Group, the world's leading HR Solutions provider and the 7th best workplace in the world. We are an industry leader in temporary and permanent recruitment within accounting and finance. We work with premier clients, from small businesses to Global Fortune 500 companies, and we know that every opening is more than a job, and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right Solutions gives clients and candidates the right fit to succeed. We are an evolving organization and take pride in a culture of trust, where we celebrate diversity, equality and inclusion. We always put our people first, drive a growth mindset and foster a collective spirit. We understand that talent and potential come from every section of society, regardless of gender, race, age, or physical ability. At the Adecco Group, we are committed to making the future work for everyone!

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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