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Call Center Supervisor Jobs in Ohio (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Call Center Specialist Location: Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and chat.

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call Center Representative for a contract-to-hire opportunity in Cincinnati, Ohio. This is a fully onsite ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call Center Representative for a contract-to-hire opportunity in Cincinnati, Ohio. This is a fully onsite ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Identify and escalate issues to supervisors, as needed. * Adhere to scheduled shift start and break ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Identify and escalate issues to supervisors, as needed. * Adhere to scheduled shift start and break ...

Talent Haven HR

Call Center Agent

Dayton, OH · On-site

$14.50 - $19.25/hr

Job Summary We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services. This ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients, drivers, vendors, and business partners by providing professional customer service and coordinating ...

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Ohio

Call Center Supervisor information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call center supervisor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center supervisor in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Ohio?

The most popular types of Call Center Supervisor jobs in Ohio are:

What are popular job titles related to Call Center Supervisor jobs in Ohio?

For Call Center Supervisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Ohio look for?

The top searched job categories for Call Center Supervisor jobs in Ohio are:

What cities in Ohio are hiring for Call Center Supervisor jobs?

Cities in Ohio with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in OH?

For Call Center Supervisor jobs in OH, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call Center Specialist

Southwoods Health

Boardman, OH • On-site

$14 - $17.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Southwoods Health rating

6.5

Company rating: 6.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Call Center Specialist
Location: Boardman, OH (Main Office - Southwoods Executive Centre)
Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM
About the Role
Southwoods Health is seeking a professional Call Center Specialist to join our team at the Southwoods Executive Centre in Boardman. In this role, you will be responsible for managing inbound and outbound patient calls. Primary duties include scheduling patient encounters, accurately capturing demographic data, and verifying insurance through our pre-registration process. As the initial point of contact for our patients, you will play a critical role in ensuring they receive an exceptional, compassionate customer service experience.
Essential Duties & Responsibilities
  • Answer incoming calls, route them to the appropriate party, and take accurate messages when necessary.
  • Schedule patient appointments efficiently.
  • Update patient demographic and insurance information accurately within the EMR system using verification software.
  • Route physician referrals to the correct receiving offices or medical facilities.
  • Provide self-pay patients with accurate cost estimates and complete all required documentation for the physician's office.
  • Answer patient inquiries and provide detailed information both in person and over the phone.
  • Maintain strict compliance with all regulatory agencies (e.g., OSHA, ODH, BOP, TJC) across assigned physician practices.
  • Perform other administrative duties as assigned.

Qualifications
  • Education: Training or completed coursework in business office operations, computer skills, and medical terminology.
  • Experience: 1-2 years of experience in a call center or medical office setting is preferred.
  • Skills: Strong communication, problem-solving skills, and meticulous attention to detail.
  • Customer Service: Excellent de-escalation skills and a commitment to maintaining a professional, ethical demeanor at all times.

Why Southwoods Health?
At Southwoods, it's not just about the treatment, but how you're treated. We pride ourselves on delivering patient-centered care and fostering a supportive, friendly work environment.
Join our team today!
Apply online: www.southwoodshealth.com
#SWH

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