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Call Center Director Jobs (NOW HIRING)

Lincoln Technical Institute

Call Center Rep

Denver, CO · On-site

$16.50 - $20.50/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

New

Lincoln Tech

Call Center Rep

Denver, CO · On-site

$16.75 - $20.75/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

Lincoln Tech

Call Center Rep

Denver, CO

$16.50 - $20.50/hr

Report to Call Center Director Full-Time Benefits * Medical, Dental, Vision * Life and Disability Insurance * 401(k) with Company Match * Paid Time Off and Holidays * Growth Opportunities About Us ...

The Jenkins Organization

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

This position reports directly to the Call Center Director. Essential Job Duties * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

MTM

Director of Call Center Operations

Newark, DE · On-site

Director Of Call Center The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the ...

MCI Careers

Call Center Site Director

Mesilla, NM

$13.10/hr

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MCI Careers

Call Center Site Director

Mesilla, NM · On-site

$13.10/hr

The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

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Call Center Director information

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$44K

$103K

$160K

How much do call center director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for call center director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What cities are hiring for Call Center Director jobs? Cities with the most Call Center Director job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Director jobs? The top employers for Call Center Director jobs are:
What states have the most Call Center Director jobs? States with the most job openings for Call Center Director jobs include:
What job categories do people searching Call Center Director jobs look for? The top searched job categories for Call Center Director jobs are:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in the United States as of May 2026, with employment types broken down into 6% Locum Tenens, 2% As Needed, 69% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.
Call Center Rep

Call Center Rep

Lincoln Technical Institute

Denver, CO • On-site

$16.50 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Lincoln Tech rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 532 rated colleges and universities

Job description

Join us in shaping futures and making meaningful connections every day! Lincoln Tech is seeking a driven National Call Center Representative to be the first point of contact for potential candidates. Your role will involve managing incoming inquiries and guiding interested individuals to the relevant campus Admissions team. Whether it's responding to live chats on the Lincoln website or initiating lead contact, your goal is to connect with prospects and seamlessly transition them to campus or schedule appointments.

Requirements

  • High school diploma or GED

  • Demonstrated skill set in customer service

  • Call Center experience

  • Ability to type at least 35 wpm

  • Strong communication skills

Responsibilities

  • Make calls to follow up with interested inquiries

  • Engage visitors to the Lincoln Tech website

  • Transfer candidates to the appropriate campus Admissions teams

  • Set student appointments when there are no Admissions staff available

  • Report to Call Center Director

Full-Time Benefits

  • Medical, Dental, Vision

  • Life and Disability Insurance

  • 401(k) with Company Match

  • Paid Time Off and Holidays

  • Growth Opportunities

About Us

For 80 years Lincoln Tech has been one of the nation's leading providers of career training in Healthcare, Automotive/Diesel, Skilled Trades, Information Technology.

Lincoln Tech is an Equal Opportunity and Affirmative Action Employer.

  • Email: careers@lincolntech.edu

  • Website: www.lincolntech.edu/careers

901-21457 — Call Center Agent-12091

Lincoln Tech logo

About Lincoln Tech

Sourced by ZipRecruiter

For over 75 years Lincoln Tech has been one of the nation's leading providers of career training in Healthcare, Automotive/Diesel, Skilled Trades, Information Technology, Cosmetology, and Culinary Arts

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Parsippany, NJ, US

Year founded

1946

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