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Queue Manager Jobs (NOW HIRING)

Network Data Systems

Queue Manager

Schaumburg, IL · On-site

$35K - $45K/yr

We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets, This is a great starting point to build your career in the technical field. It does not require ...

Synergy ECP

Queue Manager

Columbia, MD · On-site

Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430 * Swing 1: Sun-Thurs, 1400-2230 * Swing 2: Tues-Sat, 1400-2230 * Night 1: Sun-Thurs, 2200-0630 * Night ...

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams.

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams.

TriOptus LLC

Active Directory Specialist

Summit, NJ · On-site

Ability to manage service now queues and have understanding of queue manager responsibilities Strong interpersonal skills, especially regarding: * Teamwork and collaboration * Client focus * Verbal ...

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How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you
Infographic showing various Queue Manager job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,227 per year, or $21.3 per hour.

Queue Manager

Network Data Systems

Schaumburg, IL • On-site

$35K - $45K/yr

Other

Posted 18 days ago

Job description

Have you always been interested in technology?  Do you enjoy working with computers?  We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets,  This is a great starting point to build your career in the technical field. It does not require any technical experience but a strong interest in learning and demonstrating that is a plus.  

Work well in a busy team, being quick to learn and able to deal with a wide range of issues

  • Strong analytical skills and able to collate and interpret data from various sources  
  • Ability to multi-task and prioritize work appropriately
  • Good self-awareness – understanding skill/knowledge and when to escalate
  • Actively seeks out tasks that help develop skills and knowledge
  • Ability to work on own initiative
  • Actively seeks ways of improving existing systems and processes
  • ‘Can do’ attitude and perseverance
  • Flexible and adaptable approach to problem solving
  • Cooperate with other teams and actively encourages strong working relationships with other teams
  • Diplomatic, consultative and professional client interactions while working through resolutions
  • Clear communication skills – verbal and written
  • Diligence and attention to detail

Education, Certification, and Technical Skills

  • Associate’s degree in Information Technology, Computing, Logistics or other relevant area of study or equivalent work experience
  • Basic understanding of networking devices and/or applications is desired but not required

The estimated base salary range for this job is $35,000-$45,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

We expect all employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.

If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

ABOUT NETWORK DATA SYSTEMS

Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers.

Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.

Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.

Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.


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