ZipRecruiter

Log In

1

Queue Manager Jobs (NOW HIRING)

CEDENT

Kafka Administrator

Houston, TX

Worked on creating and configuring Local Queue Managers and Remote Queue Managers * Familiar with implementing Distribution Communication and Clustering Communication over different platforms

Capital One

Director, Fraud Queue Leader

Richmond, VA · On-site

Director, Fraud Queue Leader The Anti-Money Laundering (AML) Group is a core risk function within ... This includes strategic ownership of the end-to-end case management lifecycle, from alert intake ...

CEDENT

Kafka Administrator (Houston, TX)

Houston, TX · On-site

... Queue Managers and Remote Queue Managers Familiar with implementing Distribution Communication and Clustering Communication over different platforms Experience in configuring and performing DR ...

Capital One

Director, Fraud Queue Leader

Plano, TX · On-site

Director, Fraud Queue Leader The Anti-Money Laundering (AML) Group is a core risk function within ... This includes strategic ownership of the end-to-end case management lifecycle, from alert intake ...

Cedent

Kafka Administrator (Houston, TX)

Houston, TX · On-site

Worked on creating and configuring Local Queue Managers and Remote Queue Managers * Familiar with implementing Distribution Communication and Clustering Communication over different platforms

next page

Showing results 1-20

All JobsQueue JobsQueue Manager Jobs

Queue Manager information

See salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
More about Queue Manager jobs
What cities are hiring for Queue Manager jobs? Cities with the most Queue Manager job openings:
What are the most commonly searched types of Queue jobs? The most popular types of Queue jobs are:
What states have the most Queue Manager jobs? States with the most job openings for Queue Manager jobs include:
What job categories do people searching Queue Manager jobs look for? The top searched job categories for Queue Manager jobs are:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,227 per year, or $21.3 per hour.
Queue Coordinator- TS/SCI w/ POLY

Queue Coordinator- TS/SCI w/ POLY

GDIT

Annapolis Junction, MD

$21.25 - $28.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

70th of 203 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Contact Center

Job Qualifications:

Skills:

Communication, Customer Service, Office Administration

Certifications:

CompTIA - Security+ CE - CompTIA - CompTIA

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Customer Service Specialist II


Seize your opportunity to make a personal impact as a Customer Service Specialist I. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist I you will help ensure today is safe and tomorrow is smarter.
HOW A CUSTOMER SERVICE SPECIALIST I WILL MAKE AN IMPACT
Provides support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries

GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located in Annapolis Junction, MD.

Program overview

GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Essential job functions

  • Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
  • Enters and maintains database records of customer profiles and prepares and maintains status reports.
  • Acts as liaison for customers.
  • Maintains knowledge of company products and customer service processes. Performs proper vetting of customer requests, to ensure all required information is obtained.
  • Routes customer requests to correct department and assigns them to the appropriate technician in a timely manner.
  • Provides administrative support to technicians to ensure seamless service for the customer.


Qualifications:

*High School Diploma and 1+ yr related experience

*TS/SCI active clearance (Poly preferred or must obtain)

*Security+CE requirement

*9.1 requirement (ITIL, A+, HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position

* Queue Management/Coordination experience is desired

* Day Shift 10am to 6pm


GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply