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Queue Manager Jobs (NOW HIRING)

Family & Children's Services

Intake Scheduler

Tulsa, OK · On-site

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

Family & Children's Services

Intake Scheduler

Tulsa, OK · On-site

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

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How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Queue Manager jobs near you
Infographic showing various Queue Manager job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,227 per year, or $21.3 per hour.

Senior Consultant MQ Distributed Systems (Dallas, TX)

CEDENT

Dallas, TX • Hybrid

Full-time

Medical, Dental, Vision

Re-posted 8 days ago

Job description

Position Overview The Senior Consultant - MQ Distributed Platforms will serve as a subject matter expert responsible for advising, designing, and optimizing enterprise messaging environments built on IBM MQ across distributed systems. The consultant will support organizations in improving messaging architecture, performance, reliability, and scalability across hybrid infrastructure environments including on-premises data centers and cloud platforms. Required Skills & Expertise Extensive experience with IBM MQ (WebSphere MQ) distributed platforms Strong understanding of enterprise messaging architecture Expertise in queue manager configuration, channels, clustering, and security Experience implementing MQ across multi-platform environments (Linux, Unix, Windows) Knowledge of hybrid infrastructure integration (on-prem and cloud environments) Experience in performance tuning and latency optimization Strong troubleshooting and root cause analysis capabilities Experience with IBM MQ Appliance environments Role includes but may not be limited to subject matter expertise and consulting in: 1 Mapping your work process flows and throughput workloads.

2 The configuration of queues, channels and clustering. 3 Latency and latency monitoring. 4 Considerations for on??'prem and cloud environment integrations.

5 MQ design and application Fabric across platforms, both IBM Platforms and non-IBM. 6 MQ Appliance administration advisement. Benefits Offered: Health, Dental, Vision Insurance Deadline: Applications accepted until 04/01/2026 at 11:59 PM CST We are an Equal Pay Employer.

All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.

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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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