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Queue Manager Jobs (NOW HIRING)

JRAD

Senior Message Queue (MQ) Architect

... queue managers, queues, channels, listeners, and clustering environments. Conducting root cause ... Managing MQ components, including security configurations, access control, and certificate/TLS ...

Jobgether

Oversee daily queue management activities, including routing, escalation workflows, and support channel configurations to optimize ticket and chat flow. * Track and analyze workforce management ...

CEDENT

Kafka Administrator

Houston, TX

Worked on creating and configuring Local Queue Managers and Remote Queue Managers * Familiar with implementing Distribution Communication and Clustering Communication over different platforms

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in the United States is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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Senior Message Queue (MQ) Architect

JRAD

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Design, develop, and maintain IBM MQ infrastructure between TSA systems.

  • Troubleshoot MQ connectivity issues and conduct root cause analysis for incidents.

  • Implement and maintain data security standards, backup strategies, and disaster recovery plans.

Job description

IBM MQ Messaging Solutions Designer

JRAD is seeking candidates with experience in designing and building IBM MQ messaging solutions, including configuring queue managers, queues, channels, listeners, and clustering environments. Conducting root cause analysis for MQ incidents such as stuck messages, throughput bottlenecks, and connectivity failures. Implementing automation scripts for deployments, system monitoring, and routine operational tasks. Managing MQ components, including security configurations, access control, and certificate/TLS management. This position works closely with application developers, data analysts, and system architects to support mission-critical operations and business intelligence initiatives. The position is a remote/telework position with frequent on-site meetings at the TSA HQs (Springfield, VA) and TSA System Integration Facility (TSIF at Reagan National Airport (DCA), Arlington, VA).

Roles/Responsibilities:
  • Collaborate with TSA internal stakeholders to design, develop and maintain MQ infrastructure between TSA systems
  • Expert level of MQ architecture, configuration and failover design knowledge
  • Maintain existing MQ infrastructure such as MQ OS updates, Updates Repositories, applying enhancements and incorporating lessons learned
  • Troubleshooting MQ connectivity between internal TSA systems.
  • Implement and maintain data security standards, backup strategies, and disaster recovery plans.
  • Support data migration, ETL processes, and integrations between heterogeneous data systems.
  • Participate in database design reviews, capacity planning, and technology evaluations.
  • Provide support and mentoring to junior developers and database administrators.
Required Skills and Education:

Candidate must possess the following:

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 10+ years of experience in designing, developing, maintaining IBM MQ infrastructure
  • Proficiency in IBM MQ Products across platforms such as Windows or Linux. Proficiency in SQL and experience with RDBMS platforms such as Oracle, SQL Server, PostgreSQL, or MySQL.
  • Familiarity with cloud-based database services (e.g., Amazon RDS, Azure SQL, or Google Cloud SQL).
  • Experienced in resolving Cyber vulnerabilities identified by Cyber tools for MQ servers, implementation and applying DISA STIGs.
Preferred Qualifications:
  • Familiarity with DevOps pipelines and Infrastructure as Code (e.g., Terraform, Liquibase).
  • Certifications such as IBM Certified MQ v9.4+ Administrator-Professional, Microsoft Certified: Azure Database Administrator Associate, Oracle Database SQL Certified Associate, or AWS Certified Database – Specialty.
  • Exposure to BI/reporting tools like Power BI, Tableau, or Looker.
  • Active DoD 8570-compliant certification (e.g., Security+, CASP+, CISSP).
  • Experience with cloud platforms such as AWS GovCloud, Azure Government.
  • Familiarity with configuration management tools (e.g., Ansible, Puppet).
  • Experience in DevSecOps or Infrastructure as Code (IaC) environments.

Security Clearance: Capable of passing DHS suitability screening or DHS financial responsibility standards.

When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Accidental Death and Dismemberment Insurance
  • Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
  • Disability Insurance
  • 401K Plan
  • Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

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