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Queue Manager Jobs in Elgin, IL (NOW HIRING)

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site

$100K - $107K/yr

Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site +1

$100K - $107K/yr

Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...

Stem Xpert

ITSM Project Manager

Bannockburn, IL · On-site

Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...

HUB

Security Support Manager

Chicago, IL · On-site

Manages and be responsible for the successful completion of all tasks in assigned projects ... Monitor queue health metrics (volume, aging, backlog, resolution time) and take corrective action ...

Duravant

Customer Service Manager

Wood Dale, IL

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

NVENIA

Customer Service Manager

Wood Dale, IL · On-site

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Orthodontic Experts LTD

Junior IT Manager

Des Plaines, IL · On-site

$65K - $75K/yr

Provide backup duties for dispatching, schedule coordination, and OEM IT support queue management. * Enforce policies and procedures, standards adherence, and exception handling. * Meet or exceed ...

Ripple

Manager, Client Support

Chicago, IL

Own the Client Support queue lifecycle with precision driving timely triage, prioritization, and ... Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to ...

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Queue Manager information

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$12

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$42

How much do queue manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for queue manager in Elgin, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Elgin, IL? For Queue Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Elgin, IL look for? The top searched job categories for Queue Manager jobs in Elgin, IL are:
Queue Manager jobs near you

IBM Mainframe Systems Engineer

PB Consulting

Chicago, IL • On-site

Full-time

Posted 26 days ago

Job description

We are seeking an experienced IBM Mainframe Systems Engineer to support the engineering, modernization, and optimization of enterprise IBM Z environments. This role requires deep technical expertise across the mainframe technology stack, including system architecture, platform upgrades, performance tuning, security, and modernization initiatives. The ideal candidate will play a key role in ensuring platform stability, compatibility, scalability, and operational excellence within mission-critical environments.

Role and Responsibilities

Lead z/OS platform upgrade and modernization initiatives, including planning, testing, implementation, and stabilization activities.
Provide engineering support across core IBM Z technologies, including z/OS, z/VM, DB2 for z/OS, CICS TS, IMS, and IBM MQ.
Perform technical assessments, dependency analysis, and compatibility validation for system upgrades and infrastructure changes.
Analyze and optimize system performance using SMF, RMF, and other monitoring tools to support tuning and capacity planning efforts.
Design, configure, and maintain IBM MQ Queue Manager environments, including TLS enablement and secure communications.
Support mainframe storage, recovery, virtualization, and networking environments, including SNA, VTAM, and TCP/IP technologies.
Administer and maintain mainframe security controls utilizing RACF and ACF2, ensuring compliance and access governance requirements are met.
Develop and maintain automation processes using JCL, REXX, CLIST, TSO/ISPF, and related utilities.
Collaborate with infrastructure, application, security, and operations teams to support modernization and system reliability initiatives.
Troubleshoot complex platform issues and provide root-cause analysis for performance, availability, and integration challenges.

Required Qualifications

8+ years of experience supporting IBM Mainframe systems engineering and platform administration.
Strong expertise in IBM Z technologies, including z/OS, z/VM, DB2 for z/OS, CICS TS, and IMS.
8+ years of experience with IBM MQ for z/OS, including Queue Manager architecture, administration, and TLS configuration.
8+ years of experience with mainframe security administration and engineering using RACF and ACF2.
Experience performing system upgrades, migrations, performance tuning, and modernization initiatives within enterprise environments.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and collaboration skills.

Preferred Qualifications

Experience with performance monitoring and capacity planning using SMF and RMF.
Proficiency with JCL, REXX, CLIST, TSO/ISPF, and automation scripting.
Experience with enterprise scheduling tools such as CA-7 and Control-M.
Knowledge of mainframe networking technologies including SNA, VTAM, and TCP/IP.
Familiarity with highly regulated, large-scale enterprise environments.

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