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Queue Manager Jobs in Elgin, IL (NOW HIRING)

Stem Xpert

ITSM Project Manager

Bannockburn, IL

Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...

mSupply

Fulfillment Center Manager

Bolingbrook, IL

Verifies transfer documentation, loading accuracy, and monitors the in-process queue * Manages barcode printers and maintains label supply inventory * Maintains proficiency in company systems for ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

$80 - $100/hr

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$114K - $141K/yr

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Duravant

Customer Service Manager

Wood Dale, IL

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Marcone

Fulfillment Center Manager

Bolingbrook, IL · On-site

Verifies transfer documentation, loading accuracy, and monitors the in-process queue * Manages barcode printers and maintains label supply inventory * Maintains proficiency in company systems for ...

NVENIA

Customer Service Manager

Wood Dale, IL

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Elgin, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Elgin, IL?

For Queue Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Elgin, IL look for?

The top searched job categories for Queue Manager jobs in Elgin, IL are:

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Cities near Elgin, IL with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,719 per year, or $21 per hour.

Middleware Messaging Engineer

Arnex Solutions LLC

Chicago, IL • On-site

Other

Re-posted 29 days ago

Job description

Middleware Messaging Devops Engineer
Chicago IL  / Dallas TX (3 Days onsite)
 
 
We are seeking a skilled Middleware Messaging DevOps Engineer to support and modernize enterprise messaging infrastructure within a dynamic IT environment. This role involves managing IBM MQ and related messaging systems, with a focus on automation, security, and cloud migration initiatives, including containerization and infrastructure modernization.
Key Responsibilities
  • Install, configure, and maintain IBM MQ software (Queue Managers, Clients) on RHEL.
  • Perform version upgrades, apply fix packs, and manage patching cycles following best practices and security standards.
  • Configure MQ objects such as Queue Managers, Queues, Channels, Listeners, Clusters, Topics, and Subscriptions.
  • Monitor MQ system performance metrics, message throughput, and latency, and implement tuning adjustments.
  • Analyze MQ logs and trace data to optimize configurations and troubleshoot issues.
  • Provide expert-level troubleshooting for MQ connectivity, message delivery, security, and performance issues.
  • Act as a primary contact for application teams regarding MQ connectivity and messaging concerns.
  • Respond to incidents, diagnose root causes, and implement corrective actions, including participating in on-call rotations.
  • Monitor resource utilization and forecast capacity needs to support business growth.
  • Design and implement scalable MQ solutions, including clustering and distributed queuing.
  • Develop, test, and maintain disaster recovery procedures for MQ environments.
  • Configure and manage high availability solutions, including multi-instance Queue Managers and clustering.
  • Implement MQ security configurations, including TLS/SSL, CHLAUTH, and OAM, ensuring compliance with security policies.
  • Manage certificates and keystores for secure communication.
  • Interface with IBM support for problem resolution and product guidance.
  • Contribute to migration projects involving IBM MQ in AWS and containerized environments such as Docker and Kubernetes.
  • Develop automation scripts using Shell, Python, Perl, and tools like Ansible and Terraform to streamline administration tasks.
  • Maintain comprehensive documentation of MQ architecture, configurations, and operational procedures.
  • Collaborate with cross-functional teams including application developers, network engineers, and security teams.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
  • 10+ years of hands-on experience administering IBM MQ in complex enterprise environments.
  • Deep understanding of IBM MQ core concepts (Queue Managers, Queues, Channels, Clustering, Security).
  • Proven troubleshooting skills for MQ issues, including connectivity, performance, and security.
  • Experience with Linux/RHEL administration.
  • Proficiency in scripting languages such as Bash, Python, or Perl for automation.
  • Strong knowledge of networking concepts (TCP/IP, DNS, firewalls, load balancers).
  • Excellent communication and teamwork skills.
Preferred Qualifications
  • Experience with IBM MQ on RHEL and in containerized/cloud environments.
  • Knowledge of advanced MQ features like MQ Appliances, Advanced Message Security (AMS), and Managed File Transfer (MFT).
  • Hands-on experience migrating IBM MQ workloads to AWS.
  • Familiarity with container orchestration tools such as Docker, Kubernetes, and OpenShift.
  • Experience with infrastructure-as-code tools like Ansible and Terraform.
  • Knowledge of enterprise monitoring tools such as Prometheus, Grafana, and Splunk.
  • Working knowledge of Kafka and other messaging technologies.
  • Experience working within Agile/DevOps methodologies.

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