ZipRecruiter

Log In

1

Queue Manager Jobs in Elgin, IL (NOW HIRING)

Network Data Systems

Queue Manager

Schaumburg, IL · On-site

$35K - $45K/yr

We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets, This is a great starting point to build your career in the technical field. It does not require ...

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site +1

$100K - $107K/yr

Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...

Stem Xpert

ITSM Project Manager

Bannockburn, IL

Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site

$100K - $107K/yr

Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...

HUB

Security Support Manager

Chicago, IL · On-site

Manages and be responsible for the successful completion of all tasks in assigned projects ... Monitor queue health metrics (volume, aging, backlog, resolution time) and take corrective action ...

Salesforce, Inc.

Operations Manager

Chicago, IL · Remote

Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. * Contract Modification ...

Duravant

Customer Service Manager

Wood Dale, IL

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

next page

Showing results 1-20

All JobsQueue JobsQueue Manager JobsQueue Manager Jobs in Elgin, IL

Queue Manager information

See Elgin, IL salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for queue manager in Elgin, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Elgin, IL? For Queue Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Elgin, IL look for? The top searched job categories for Queue Manager jobs in Elgin, IL are:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Elgin, IL as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,719 per year, or $21 per hour.
Queue Manager

Queue Manager

Network Data Systems

Schaumburg, IL • On-site

$35K - $45K/yr

Other

Posted 5 days ago

Job description

Have you always been interested in technology?  Do you enjoy working with computers?  We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets,  This is a great starting point to build your career in the technical field. It does not require any technical experience but a strong interest in learning and demonstrating that is a plus.  

Work well in a busy team, being quick to learn and able to deal with a wide range of issues

  • Strong analytical skills and able to collate and interpret data from various sources  
  • Ability to multi-task and prioritize work appropriately
  • Good self-awareness – understanding skill/knowledge and when to escalate
  • Actively seeks out tasks that help develop skills and knowledge
  • Ability to work on own initiative
  • Actively seeks ways of improving existing systems and processes
  • ‘Can do’ attitude and perseverance
  • Flexible and adaptable approach to problem solving
  • Cooperate with other teams and actively encourages strong working relationships with other teams
  • Diplomatic, consultative and professional client interactions while working through resolutions
  • Clear communication skills – verbal and written
  • Diligence and attention to detail

Education, Certification, and Technical Skills

  • Associate’s degree in Information Technology, Computing, Logistics or other relevant area of study or equivalent work experience
  • Basic understanding of networking devices and/or applications is desired but not required

The estimated base salary range for this job is $35,000-$45,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

We expect all employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.

If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

ABOUT NETWORK DATA SYSTEMS

Network Data Systems (NDS), founded in 1997, is a proven leader as an IT Professional Services and Managed Services provider. We are a privately-owned company with 85%+ of our revenue from IT managed and professional services (not hardware) which means our people are the core of our business and success. The company, and our success, has been built on integrity and values to deliver high satisfaction to our employees and customers.

Services we provide include assessment, transformation, staff augmentation and managed services to enterprise and mid-market companies in the US and most-of-world markets. Network Data Systems also supports our customers with re-sale services of major IT manufacturers like Cisco, Juniper and Aruba/HPE and other providers. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.

Our Remote Managed Services provides proactive monitoring and management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting customers premise based, cloud and hybrid IT technologies to include but not limited to: Local Area Network (LAN), Wireless, Wide Area Network (WAN), Software Defined Network (SDWAN), Unified Communications & Collaborations (UC) and Data Center Services. Our customers span multiple verticals to include Healthcare, Financial Services, Retail, Manufacturing, Education, Service Providers, and State and Federal Governments.

Network Data Systems holds major industry certifications with Cisco as Gold and Master Managed Services Partner, Aruba Gold Certified Partner, Juniper Elite Certified Partner, Microsoft Gold Partner, and other manufacturer certifications. Network Data Systems is ISO 27001 and ISO 27701 Certificated for security and privacy.


Apply