Design, configure, and maintain IBM MQ Queue Manager environments, including TLS enablement and secure communications. Support mainframe storage, recovery, virtualization, and networking environments ...
New
Design, configure, and maintain IBM MQ Queue Manager environments, including TLS enablement and secure communications. Support mainframe storage, recovery, virtualization, and networking environments ...
New
Contact Center Manager
Naperville, IL · On-site
$55K/yr
Ensure Leads are actively managing daily performance, queue activity, and operational trends ... Drive accountability across the Contact Center to ensure operational consistency, service quality ...
Quick apply
Contact Center Manager
Naperville, IL · On-site
$55K/yr
Ensure Leads are actively managing daily performance, queue activity, and operational trends ... Drive accountability across the Contact Center to ensure operational consistency, service quality ...
Contact Center Manager
Naperville, IL · On-site
$55K/yr
Monitor operational performance against SLAs, response times, queue health, and client impact ... Manage Contact Center Leads and Analysts across all support levels. * Ensure Leads are actively ...
Contact Center Manager
Naperville, IL · On-site
$55K/yr
Monitor operational performance against SLAs, response times, queue health, and client impact ... Manage Contact Center Leads and Analysts across all support levels. * Ensure Leads are actively ...
Manager, Chargeback Recovery
Chicago, IL · On-site
$100K - $107K/yr
Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...
Manager, Chargeback Recovery
Chicago, IL · On-site
$100K - $107K/yr
Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...
Manager, Chargeback Recovery
Chicago, IL · On-site +1
$100K - $107K/yr
Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...
Manager, Chargeback Recovery
Chicago, IL · On-site +1
$100K - $107K/yr
Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence. * Manage the BPO relationship for chargeback case handling - hold vendors ...
Lead AM huddles, room assignments, and real‑time queue management; keep wait times low and providers on time. * Room I/O: Ensure ready rooms, clean turnovers, pre‑chart checks, and tight handoffs.
Lead AM huddles, room assignments, and real‑time queue management; keep wait times low and providers on time. * Room I/O: Ensure ready rooms, clean turnovers, pre‑chart checks, and tight handoffs.
Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...
Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...
Key areas of responsibility include realtime queue management, call volume and performance metric monitoring, and maintaining optimal operational flow throughout the business day. The Customer ...
Key areas of responsibility include realtime queue management, call volume and performance metric monitoring, and maintaining optimal operational flow throughout the business day. The Customer ...
Global Account Management Intern - Year Round
$21.68 - $36.10/hr
ServiceCloud (Salesforce) queue management (case assignments) * Customer case resolution * Customer education * Project related customer outreach * Project status tracking and report preparation
Global Account Management Intern - Year Round
$21.68 - $36.10/hr
ServiceCloud (Salesforce) queue management (case assignments) * Customer case resolution * Customer education * Project related customer outreach * Project status tracking and report preparation
Global Account Management Intern - Year Round
Chicago, IL · On-site
$21.68 - $36.10/hr
ServiceCloud (Salesforce) queue management (case assignments) * Customer case resolution * Customer education * Project related customer outreach * Project status tracking and report preparation
Global Account Management Intern - Year Round
Chicago, IL · On-site
$21.68 - $36.10/hr
ServiceCloud (Salesforce) queue management (case assignments) * Customer case resolution * Customer education * Project related customer outreach * Project status tracking and report preparation
Perform active (self & team) queue management (incident, problems, tasks, changes), ensuring timely updates, escalations and resolution. * Provide after-hours and on-call support as needed on a ...
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Perform active (self & team) queue management (incident, problems, tasks, changes), ensuring timely updates, escalations and resolution. * Provide after-hours and on-call support as needed on a ...
Cashier
Schiller Park, IL · On-site
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Schiller Park, IL · On-site
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Schiller Park, IL · On-site
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Cashier
Schiller Park, IL · On-site
$15/hr
Queue Management * Support smooth guest flow by assisting with queue organization and maintaining a positive atmosphere in high-traffic areas. * Must be 18 years of age or older at the time of hire.
Junior IT Manager
$65K - $75K/yr
Provide backup duties for dispatching, schedule coordination, and OEM IT support queue management. * Enforce policies and procedures, standards adherence, and exception handling. * Meet or exceed ...
Junior IT Manager
$65K - $75K/yr
Provide backup duties for dispatching, schedule coordination, and OEM IT support queue management. * Enforce policies and procedures, standards adherence, and exception handling. * Meet or exceed ...
Own the service desk operation in SolarWinds Service Desk (Samanage), including SLAs, queue management, routing, reporting, and continuous improvement. * Develop and maintain the playbooks, standards ...
Own the service desk operation in SolarWinds Service Desk (Samanage), including SLAs, queue management, routing, reporting, and continuous improvement. * Develop and maintain the playbooks, standards ...
IT Infrastructure Manager
Villa Park, IL · On-site
Own the service desk operation in SolarWinds Service Desk (Samanage), including SLAs, queue management, routing, reporting, and continuous improvement. * Develop and maintain the playbooks, standards ...
IT Infrastructure Manager
Villa Park, IL · On-site
Own the service desk operation in SolarWinds Service Desk (Samanage), including SLAs, queue management, routing, reporting, and continuous improvement. * Develop and maintain the playbooks, standards ...
Patient Services Manager
Highland Park, IL · On-site
$24 - $32.50/hr
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Patient Services Manager
Highland Park, IL · On-site
$24 - $32.50/hr
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Patient Services Manager
Highland Park, IL · On-site
$24 - $32.50/hr
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Patient Services Manager
Highland Park, IL · On-site
$24 - $32.50/hr
Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager * Ensure that Front Desk ...
Queue Manager information
See Elgin, IL salary details
$12.59 - $15.29
6% of jobs
$16.61 is the 25th percentile. Wages below this are outliers.
$15.29 - $17.99
38% of jobs
The median wage is $18.40 / hr.
$17.99 - $20.69
35% of jobs
$20.69 - $23.40
11% of jobs
$23.40 - $26.10
3% of jobs
$26.10 - $28.80
4% of jobs
$28.80 - $31.50
0% of jobs
$31.50 - $34.20
0% of jobs
$34.20 - $36.90
0% of jobs
$36.90 - $39.60
1% of jobs
$39.60 - $42.30
1% of jobs
$12
$21
$42
How much do queue manager jobs pay per hour?
As of Jun 13, 2026, the average hourly pay for queue manager in Elgin, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.
What is a Queue Manager?
A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.
What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?
To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.
What are some common challenges Queue Managers face, and how can they effectively address them?
Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Elgin, IL? For Queue Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Elgin, IL look for? The top searched job categories for Queue Manager jobs in Elgin, IL are:
Full-time
Posted 2 days ago
Job description
We are seeking an experienced IBM Mainframe Systems Engineer to support the engineering, modernization, and optimization of enterprise IBM Z environments. This role requires deep technical expertise across the mainframe technology stack, including system architecture, platform upgrades, performance tuning, security, and modernization initiatives. The ideal candidate will play a key role in ensuring platform stability, compatibility, scalability, and operational excellence within mission-critical environments.
Role and ResponsibilitiesLead z/OS platform upgrade and modernization initiatives, including planning, testing, implementation, and stabilization activities.
Provide engineering support across core IBM Z technologies, including z/OS, z/VM, DB2 for z/OS, CICS TS, IMS, and IBM MQ.
Perform technical assessments, dependency analysis, and compatibility validation for system upgrades and infrastructure changes.
Analyze and optimize system performance using SMF, RMF, and other monitoring tools to support tuning and capacity planning efforts.
Design, configure, and maintain IBM MQ Queue Manager environments, including TLS enablement and secure communications.
Support mainframe storage, recovery, virtualization, and networking environments, including SNA, VTAM, and TCP/IP technologies.
Administer and maintain mainframe security controls utilizing RACF and ACF2, ensuring compliance and access governance requirements are met.
Develop and maintain automation processes using JCL, REXX, CLIST, TSO/ISPF, and related utilities.
Collaborate with infrastructure, application, security, and operations teams to support modernization and system reliability initiatives.
Troubleshoot complex platform issues and provide root-cause analysis for performance, availability, and integration challenges.
8+ years of experience supporting IBM Mainframe systems engineering and platform administration.
Strong expertise in IBM Z technologies, including z/OS, z/VM, DB2 for z/OS, CICS TS, and IMS.
8+ years of experience with IBM MQ for z/OS, including Queue Manager architecture, administration, and TLS configuration.
8+ years of experience with mainframe security administration and engineering using RACF and ACF2.
Experience performing system upgrades, migrations, performance tuning, and modernization initiatives within enterprise environments.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and collaboration skills.
Experience with performance monitoring and capacity planning using SMF and RMF.
Proficiency with JCL, REXX, CLIST, TSO/ISPF, and automation scripting.
Experience with enterprise scheduling tools such as CA-7 and Control-M.
Knowledge of mainframe networking technologies including SNA, VTAM, and TCP/IP.
Familiarity with highly regulated, large-scale enterprise environments.