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Queue Manager Jobs in Grayslake, IL (NOW HIRING)

Stem Xpert

ITSM Project Manager

Bannockburn, IL

Queue Management, escalation of tickets when appropriate Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field ...

Froedtert Health

Patient Access Specialist

Kenosha, WI · On-site

$16.75 - $22.25/hr

... queue) management. * MINIMUM EDUCATION REQUIRED * High School or GED * MINIMUM EXPERIENCE REQUIRED * 6 months - 1 year * LICENSES / CERTIFICATIONS REQUIRED * Formal education beyond high school in ...

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How much do queue manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for queue manager in Grayslake, IL is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.58 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Grayslake, IL look for?

The top searched job categories for Queue Manager jobs in Grayslake, IL are:

What cities near Grayslake, IL are hiring for Queue Manager jobs?

Cities near Grayslake, IL with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Grayslake, IL as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $43,029 per year, or $20.7 per hour.

ITSM Project Manager

Bannockburn, IL

Stem Xpert
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Stem Xpertexternal

Full-time

Re-posted 5 days ago

Job description

Company Description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Job Description

Position:         ITSM Project Manager
Location: 100% onsite in Bannockburn, IL (northern Chicago).
Duration: at least 8 months.  Possibility of extension or temp to perm.
Interviews:  1st will be over Skype with Unisys.  2nd will be in person with the end client.
Skills:
    Excellent verbal and written communication skills(Daily management meetings with clients)
    A self-motivating and self-learning work approach (must be able to work with little or no supervision)
    Will be communicating with the service desk and other resolver groups
    The person will be responsible to manage all tickets coming in to the ITSM queue they are responsible for and that person needs to manage that ticket to closure.
    PMP/PMI cert is nice to have, but not required.
ITSM Experience:
Queue Management, escalation of tickets when appropriate
    Manage Ticket Lifecycle to closure - Continual monitoring of open Incident and IMAC request SLAs, escalating to area Team Leader and Field management where necessary.
    Strict SLA/KPI Management 4. Strong MS Office tools experience (Provide timely and comprehensive daily status reports on open and close tickets etc.)
    Experienced Service desk operations would be helpful
    PMP/PMI cert is nice to have, but not required.
    Those who have it will get preference.
    Manages, resolution of issues, document issue resolutions clearly and accurately
    Escalation point of contact if issues are not being resolved, drive to closure (Customer Interface).
    The go to person for issues.
    The person would provide daily status reporting on all in scope tickets, open, resolved, dispatched, closed etc.

Additional Information
Thanks & Regards
Narendra
narendra(dot)s@tekwissen(dot)com
734-357-8978
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About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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