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Queue Manager Jobs in McHenry, IL (NOW HIRING)

Froedtert Health

Patient Access Specialist

Kenosha, WI · On-site

$17 - $25.25/hr

... work queue) management. * * Schedules, reschedules and cancels patient appointments * Executes pre-arrival registration by adhering to registration standards * Accurately identifies and enters ...

Onbe

Implementation Support Lead

Buffalo Grove, IL · On-site

This role is accountable for reducing operational bottlenecks by owning intake validation, queue management, execution of tasks across all support functions when needed, serving as an escalation ...

Onbe

Implementation Support Lead

Buffalo Grove, IL · On-site

This role is accountable for reducing operational bottlenecks by owning intake validation, queue management, execution of tasks across all support functions when needed, serving as an escalation ...

Spark'd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Sparkd

Dispensary Agent

Richmond, IL · On-site

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Spark'd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs). * Streamline processes and workflows to improve efficiency and ...

Sparkd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs). * Streamline processes and workflows to improve efficiency and ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for queue manager in McHenry, IL is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $20.82 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in McHenry, IL? For Queue Manager jobs in McHenry, IL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in McHenry, IL look for? The top searched job categories for Queue Manager jobs in McHenry, IL are:
What cities near McHenry, IL are hiring for Queue Manager jobs? Cities near McHenry, IL with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in McHenry, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,535 per year, or $20.9 per hour.

Patient Access Specialist

Froedtert Health

Kenosha, WI • On-site

$17 - $25.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Patient Access Specialist Responsibilities:
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.
    • Schedules, reschedules and cancels patient appointments
    • Executes pre-arrival registration by adhering to registration standards
    • Accurately identifies and enters patient's insurance coverage
    • Performs check-in/check-out functions for patient appointments
    • Collects all applicable self-pay payments for exams
    • Manages and resolves assigned departmental WQs
    • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
    • Performs insurance verifications and prior-authorizations functions
Patient Access Specialist Requirements:
  • High School or GED
  • 6 months - 1 year
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Experience in a healthcare business or receptionist environment.
  • Excellent computer and customer service skills.
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with the internet, email and Microsoft Office.
  • Effective written and verbal communication skills are required.
  • Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Experience in patient registration, insurance verification and health insurance plans.
Salary Range: $17.00 to $25.25/hr (based on experience)
  • Night and evening shift differential
Benefits:
  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO
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About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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