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Queue Manager Jobs in McHenry, IL (NOW HIRING)

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader ... Monitor service desk queue health, staffing coverage, first contact resolution rates, and service ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader ... Monitor service desk queue health, staffing coverage, first contact resolution rates, and service ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader ... Monitor service desk queue health, staffing coverage, first contact resolution rates, and service ...

Novolex

Manager, IT Service Management

Lake Forest, IL · On-site

Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader ... Monitor service desk queue health, staffing coverage, first contact resolution rates, and service ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs). * Streamline processes and workflows to improve efficiency and ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs). * Streamline processes and workflows to improve efficiency and ...

Spark'd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Spark'd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

Manage the support queue effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs). * Streamline processes and workflows to improve efficiency and ...

Sparkd

Dispensary Agent

Richmond, IL · On-site

$17.75/hr

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

Sparkd

Dispensary Agent

Richmond, IL · On-site

Management of lobby area, customer queue, ID verification, and intake of customers into the Sales Floor * Picking and fulfilling orders for customers, including compliance with State-required ...

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in McHenry, IL is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $20.82 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in McHenry, IL look for?

The top searched job categories for Queue Manager jobs in McHenry, IL are:

What cities near McHenry, IL are hiring for Queue Manager jobs?

Cities near McHenry, IL with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in McHenry, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,535 per year, or $20.9 per hour.

Senior Manager of Transmission Planning

Mundelein, IL • On-site

Samsung C&T America, Inc.
See more jobs at Samsung C&T America, Inc.external

$165K - $185K/yr

Other

PTO

Posted 24 days ago

Key responsibilities

  • Lead the submission and management of interconnection requests for utility-scale solar, wind, and BESS within the CAISO/WECC process.

  • Oversee perform complex power system studies, including power flow, transient stability, short circuit, and curtailment analyses.

  • Lead negotiations with CAISO/WECC and Participating Transmission Owners for interconnection agreements, facilities studies, and cost-allocation methodologies.

Job description


About the Company


Samsung C&T Corporation was founded in 1938 and is the parent company of Samsung Group. It is a Global Business Partner and Lifestyle Innovator pioneering new trends in the construction, trading & investment, fashion and resort industries. Its Trading & Investment Group operates in over 40 countries managing energy projects and industrial commodities (chemicals, steel, materials). It acts as a specialized trader and developer, focusing on renewable energy (solar/wind/ESS), LNG and new business ventures such as data centers. In the United States, Samsung C&T Renewables has a track record of developing over 38GW of renewable energy projects since 2016. Headquartered in Houston, Texas, it currently manages a 20GW+ PV/BESS pipeline across 24 states, backed by a solid team of 100+ employees across the US and Seoul, South Korea. In addition, it has full development cycle capabilities, including in-house site acquisition, real estate, permitting, interconnection, engineering, pre-construction and much more. In Canada, Samsung has successfully developed, constructed, and continues to manage operation services for a 1.3GW solar+wind energy cluster.


About the Role


We are seeking a highly experienced Senior Manager of Transmission & Interconnection to lead the strategic execution of our renewable energy portfolio's grid integration efforts. This role is central to navigating the complex CAISO market and WECC markets, managing the full lifecycle of generator interconnection requests from initial feasibility through to the execution of Large Generator Interconnection Agreements (LGIA). The ideal candidate will have deep technical and regulatory expertise in the California market and a proven track record within a renewable energy development environment.


Responsibilities


  • CAISO and Other WECC Queue Management: Lead the submission and management of interconnection requests for utility-scale solar, wind, and Battery Energy Storage Systems (BESS) within the CAISO/WECC cluster process.
  • Technical Analysis & Modeling: Oversee perform complex power system studies, including power flow, transient stability, short circuit, and curtailment analyses.
  • Strategic Siting: Collaborate with development teams to identify optimal project locations based on transmission capacity, congestion risks, and projected network upgrade costs.
  • Agreement Negotiation: Lead negotiations with CAISO/WECC and Participating Transmission Owners (PTOs) for interconnection agreements, facilities studies, and cost-allocation methodologies.
  • Regulatory Advocacy: Monitor and participate in CAISO/WECC stakeholder processes (e.g., Interconnection Process Enhancements) and FERC regulatory changes to influence policy and protect project viability.
  • Due Diligence: Provide technical and commercial assessments for M&A activities, evaluating the risks and value of third-party interconnection positions.
  • Compliance & Milestones: Ensure all projects remain in strict compliance with NERC, WECC, and ISO tariff requirements, meeting all financial and technical milestones to avoid queue withdrawal.


Qualifications


  • Experience: 5–10 years of professional experience specifically focused on transmission and interconnection within the CAISO market.
  • Market Knowledge: Deep expertise in the CAISO Tariff, Business Practice Manuals (BPMs), and the annual Transmission Planning Process (TPP).
  • Education: Bachelor’s degree in Electrical Engineering (Power Systems focus) or a related field (Master’s preferred).
  • Software Proficiency: Familiarity with industry-standard modeling tools such as PSS/E, PSLF, TARA, or PowerGEM.


Preferred Skills


  • Developer Background: Previous experience working directly for a renewable energy developer, managing a large pipeline of utility-scale projects through late-stage development.
  • Hybrid/Storage Expertise: Specific experience interconnecting co-located or hybrid resources (Solar + BESS) and navigating related CAISO modeling requirements.
  • Network: Established relationships with CAISO staff and California PTO (PG&E, SCE, SDG&E) interconnection teams.


Pay range and compensation package


The expected salary range for this position is $165,000 - $185,000. Actual compensation will be determined based on factors such as the candidate’s experience, skills, education, and location. Samsung C&T Corporation also offers a comprehensive benefits package, performance‑based incentives, and opportunities for professional development.


Equal Opportunity Statement


Samsung C&T Corporation is committed to diversity and inclusivity in the workplace.


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