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Queue Manager Jobs in Elgin, IL (NOW HIRING)

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

Verifies transfer documentation, loading accuracy, and monitors the in-process queue * Manages barcode printers and maintains label supply inventory * Maintains proficiency in company systems for ...

Junior IT Manager

Des Plaines, IL · On-site

$65K - $75K/yr

Provide backup duties for dispatching, schedule coordination, and OEM IT support queue management. * Enforce policies and procedures, standards adherence, and exception handling. * Meet or exceed ...

Manager, Grid Strategy & Interconnection

Chicago, IL · On-site

$103K - $142K/yr

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Own the Client Support queue lifecycle with precision driving timely triage, prioritization, and ... Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to ...

Showing results 21-40

Queue Manager information

See Elgin, IL salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for queue manager in Elgin, IL is $21.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $20.91 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Elgin, IL? For Queue Manager jobs in Elgin, IL, the most frequently searched job titles are:
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What cities near Elgin, IL are hiring for Queue Manager jobs? Cities near Elgin, IL with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $43,719 per year, or $21 per hour.

Logistics Manager - Hidden Valley Ranch

Clorox

Wheeling, IL • On-site

Other

Posted 18 days ago


Job description

Logistics Manager

As Logistics Manager, you will own the end-to-end flow of materials, ingredients, packaging, and finished goods across Clorox Hidden Valley Ranch plant and off-site warehouse network. This is a leadership role for someone passionate about building the capabilities of their 50 team members striving for a high-performing team, ensuring safe, accurate, and cost-effective logistics execution every day. You will serve as a key member of the plant leadership team, partnering closely with Production, Quality, Safety, Planning, Finance, and external logistics partners to protect service, inventory accuracy, food safety, and operational performance. The right candidate will be energized to join our Hidden Valley Ranch manufacturing team.

What Makes This Role Exciting

You will lead people, systems, inventory, compliance, and external partner performancenot just one narrow slice of logistics. You will be a key voice on the plant leadership team, helping shape priorities, solve complex problems, and build standards for the site.

In This Role, You Will:

  • Lead daily logistics execution across material handling, storage, internal movement, warehousing, shipping, receiving, and finished goods flow to support reliable production and customer service.
  • Build and develop a strong logistics team operating across a 24/7, multi-shift environment and multiple site locations, with clear expectations for safety, quality, accountability, and performance.
  • Own SAP EWM and SAP S/4 logistics execution as the plant systems expert and super user, including queue management, error resolution, new item setup, inventory transactions, and escalation with IT when needed. Develop the capabilities of your central Logistics leads to execute within our new operating system.
  • Drive world-class inventory accuracy through cycle counting, inventory adjustments, scrap reporting, off-site warehouse controls, and strong inventory management processes.
  • Coordinate inbound and outbound logistics, including scheduled inbounds, receiving compliance, Direct Outbound Delivery Order execution, dedicated fleet performance, hostling performance, BOL accuracy, and on-time delivery expectations.
  • Partner with Planning, Production, and Corporate Supply Chain to ensure the site has the ingredients, packaging, components, and finished goods movement required to run without avoidable downtime.
  • Protect food safety, quality, and regulatory compliance by ensuring proper handling, storage, traceability, record retention, BRCGS/GFSI expectations, FDA requirements, Food Defense practices, and cross-contamination controls.
  • Own department performance and budgets, including labor planning, recruiting and hiring partnership with HR/ER, KPI management, vendor performance, and disciplined budget stewardship.
  • Lead continuous improvement by participating in or leading plant and centrally sponsored cost, service, safety, quality, and performance improvement projects.
  • Serve as a visible senior leader who communicates clearly, removes barriers for the team, escalates issues with urgency, and builds a culture rooted in safety, ownership, and continuous improvement.

What We Look For:

  • At least 5 years of experience in similar roles in supply chain, logistics, warehousing, manufacturing operations, planning, or related fields.
  • At least 2 years of leadership experience, ideally leading logistics, warehouse, material handling, production support, or multi-shift operations teams.
  • Strong working knowledge of SAP EWM, SAP S/4 (must-have).
  • Experience in inventory control, cycle counting, material movements, receiving, shipping, and warehouse execution processes.
  • Demonstrated ability to build high-performing teams, coach team members, set clear expectations, and create a culture of accountability and engagement.
  • Experience partnering across Production, Quality, Safety, Planning, Finance, HR/ER, IT, and external logistics partners to solve operational problems.
  • Strong understanding of safety, food safety, regulatory compliance, traceability, inventory accuracy, and record retention expectations in a manufacturing environment.
  • Ability to diagnose operational issues, use data and systems to identify root causes, and drive timely resolution with clear communication and escalation.
  • Experience managing budgets, vendors, labor planning, staffing needs, and operational KPIs.
  • Continuous improvement mindset with the ability to participate in or lead site performance, cost, safety, quality, and service improvement projects.
  • Strong communication skills with the confidence to influence, align stakeholders, and provide updates to plant and supply chain leaders.
  • Bachelor's degree in Supply Chain, Business, Engineering, Operations, Logistics, or a related field preferred.

This position requires a fully onsite work model.