Queue Manager Jobs in Elgin, IL (NOW HIRING)

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Job Description

The Security Support Analyst is a member of the Security Support team, providing Level II support for incoming security requests and tickets submitted by users. This internal customer-facing role ensures users receive timely assistance with security-related issues and plays a critical part in maintaining the organization's security posture through effective access controls.

Objectives of this Role

• Protect the integrity and confidentiality of HUB data and infrastructure while enabling business functionality across all systems and environments by supporting applicable security solutions.
• Support the Business.
• Contribute to the Security Support and Identity Access Management Team focused on maintaining the security integrity of HUBs' mission critical suite of applications.
• Demonstrate strong customer service and communication skills with ability to explain technical processes to non-technical users.
• Own and drive successful completion of all assigned tickets in the Security ticket queue.
• Manages and is responsible for the successful completion of all tasks in assigned projects.
• Follow established security policies, procedures, and compliance requirements while assisting users.
• Contribute to support team KPIs to measure operational performance.
• Engage with peers regularly on security support functions, project status, activities, and achievements.
• Available 24/7 for any critical security incident response that may arise which requires immediate resolution.
• Perform other duties as assigned.

Daily and Monthly Responsibilities

• Provide technical support to users by troubleshooting problems with security tools in accordance with established SLAs.
• Collaborate with IT Help Desk and other teams to ensure seamless handling of user requests.
• Maintain accurate documentation of support activities, processes, and troubleshooting steps.
• Contribute to "Continuous Improvement" efforts by monitoring queue for trends and recurring issues and improving processes.
• Assist in the onboarding and offboarding process by ensuring account access is properly configured and deprovisioned.
• Participate in and complete tasks within assigned projects.

Skills and Qualifications

• Bachelor's degree in technology or applicable experience.
• 2+ Years of experience within information security operations in multiple roles.
• 2+ years of experience with cloud infrastructure (AWS, GCP, Azure) and O365 services and technology.
• 2+ years of experience defining, refining, and driving efficiency in operational processes.
• Experience with, but not excluded to email security, MFA and passkey
• Experience with IAM technologies (IAM, PIM, PAM) and directory services such as SailPoint, Okta, OneLogin, LastPass, Keeper, Delinea
• Understanding of email transmission, routing, and authentication concepts including SMTP, SPF, DKIM and DMARC.
• Working Knowledge of Active Directory and MS Entra ID.
• Knowledge of information security identity standards, principles, and practices required.
• Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, etc.
• Prioritization, decision making, critical thinking, communication, and relationship building skills.
• Ability to work independently and in a team environment.
• This position reports into Chicago.
• Willingness to travel up to 10% of working time.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you joinHUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $ 80,000 to $100,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting teamHUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.