Fraud Account Manager Jobs (NOW HIRING)

The Fraud Investigator will report to the Fraud Investigations Manager in the Security team. This role is responsible for investigating, resolving, and helping prevent fraudulent activity and other suspicious events affecting Inspira Financial, with a particular focus on cyber-enabled fraud, account takeover, identity abuse, and control weaknesses across digital and operational processes. The Cyber Fraud Investigator will investigate reports of potential fraudulent transactions and suspicious activity, maintain investigation records and case documentation, prepare incident summaries and loss assessments for stakeholders, and support mitigation, containment, and remediation activities. This role will also serve as a strategic partner to Security, Compliance, Operations, Product, Technology, and other business stakeholders by identifying fraud risks, analyzing trends and root causes, and recommending improvements to preventive and detective controls, anti-fraud tooling, and secure process workflows.
Duties & Responsibilities:
• Support the intake, triage, assignment, and tracking of potential incidents and suspicious activity reported to the Fraud Team.
• Conduct complete and accurate investigations of reported incidents, including review of account history, transaction activity, authentication events, and related evidence, while supporting mitigation, containment, stakeholder reporting, and remediation recommendations.
• Investigate cyber-enabled fraud patterns, including account takeover, identity abuse, social engineering, and other suspicious activity impacting customers, accounts, or business processes.
• Collaborate with the Fraud Investigations Manager and cross-functional partners to perform fraud risk analysis, identify emerging fraud trends, and assess control effectiveness on a periodic basis.
• Identify gaps and areas that could be targeted by threat actors, and assist in recommending actionable changes to strengthen preventive and detective controls, fraud prevention tools, authentication measures, and secure process design.
• Document investigative activities and prepare written reports of findings, root causes, loss impacts, and recommendations for Security, Compliance, Operations, and business stakeholders.
• Maintain records, databases, logs, and other required documentation related to fraudulent activity and investigations.
• Partner with Security, Compliance, Legal, Product, Technology, and Operations teams to support incident response, evidence handling, escalation, reporting, and secure design of fraud-resilient workflows.
• Promote a culture of fraud awareness, prevention-first thinking, and personal accountability across the enterprise.
• Other duties as assigned.
Typical schedule is 8 a.m. CT to 5 p.m. CT / 9 a.m. ET to 6 p.m. ET.
Education & Experience:
• 3-5 years of experience in financial services fraud investigations, fraud prevention, security operations, financial crimes, or a related risk management function.
• Experience investigating digital fraud, account takeover, identity abuse, transaction fraud, or other suspicious activity in a regulated financial services environment preferred.
• Experience working with Security, Compliance, Operations, Product, or Technology teams to improve controls, workflows, or investigative processes preferred.
• Bachelor's Degree in Business, Finance, Criminal Justice, Cybersecurity, or a related field.
Skills & Abilities:
• Working knowledge of fraud-related laws, regulations, and industry standards relevant to financial services (e.g., Reg E, GLBA, card network rules, and internal policies).
• Ability to conduct structured fraud investigations using established procedures, investigative methodologies, and sound evidence handling practices.
• Experience reviewing transactions, account activity, authentication events, and supporting documentation to identify suspicious or fraudulent behavior.
• Understanding of fraud typologies such as identity theft, account takeover, payment fraud, social engineering, and related schemes affecting financial services institutions.
• Ability to analyze complex fact patterns, identify root causes, and synthesize findings into clear conclusions and actionable recommendations.
• Familiarity with preventive and detective controls relevant to fraud risk reduction, including authentication, access controls, monitoring, and workflow controls.
• Prior work experience in a fraud, financial crimes, or security-related role within the financial services industry.
• Proactive, analytical, and able to solve problems and propose practical resolutions in a fast-paced environment.
• Proficiency with case documentation, investigation logs, reporting, and common business productivity tools including Teams, Excel, Word, and Outlook.
• Familiarity with AI-enabled tools used to support fraud analysis, investigative research, workflow efficiency, or pattern identification, with appropriate human oversight and adherence to company policy.
• Possess excellent verbal and written communication skills, including the ability to tailor findings for technical and non-technical stakeholders.
• Proven ability to prioritize, manage multiple investigations, and complete tasks within specified timelines.
• Willingness and ability to quickly learn and understand the firm's products, customer journeys, business processes, and regulatory requirements.
• Excellent analytical and critical thinking skills, with strong judgment and attention to detail.
• High ethical standards and the ability to work effectively with different personalities and cross-functional teams.