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Fraud Account Manager Jobs (NOW HIRING)

JP Morgan Chase

Fraud Account Specialist I

Columbus, OH · On-site

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients ... Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive ...

Jobtailor

Strong knowledge of fraud typologies and fraud risk management practices across identity fraud, account takeover, social engineering, payment fraud, mule activity, first‑party fraud, and organized ...

System One

Fraud Management Specialist

Vienna, VA · Remote

$17.50 - $23/hr

This role will focus on protecting the organization and its members from financial fraud, account ... Description To assist business unit management in establishing effective department policies ...

Shell FCU

Fraud Investigator

Deer Park, TX · On-site

... account takeovers, electronic crimes and elder abuse. * Tracks and documents investigations in Verafin case management system. * Refers more complex fraud and BSA/AML alerts to the appropriate team ...

System One

Fraud Management Specialist

Vienna, VA · Remote

$17.50 - $23/hr

This role will focus on protecting the organization and its members from financial fraud, account ... Description To assist business unit management in establishing effective department policies ...

System One

Fraud Management Specialist

Vienna, VA · Remote

$17.50 - $23/hr

This role will focus on protecting the organization and its members from financial fraud, account ... Description To assist business unit management in establishing effective department policies ...

US Bank

Fraud Prevention Analyst

Tempe, AZ · On-site

In this role, you will support fraud prevention, detection, and rule management efforts through ... Account Takeover, Scam, and Identity Theft scenarios. Success in this position requires strong ...

System One

Fraud Management Specialist

Vienna, VA · Remote

$17.50 - $23/hr

This role will focus on protecting the organization and its members from financial fraud, account ... Description To assist business unit management in establishing effective department policies ...

US Bank

Fraud Prevention Analyst

Minneapolis, MN · On-site

In this role, you will support fraud prevention, detection, and rule management efforts through ... Account Takeover, Scam, and Identity Theft scenarios. Success in this position requires strong ...

US Bank

Fraud Prevention Analyst

Fargo, ND · On-site

In this role, you will support fraud prevention, detection, and rule management efforts through ... Account Takeover, Scam, and Identity Theft scenarios. Success in this position requires strong ...

U.S. Bank

Fraud Prevention Analyst

Minneapolis, MN · On-site

In this role, you will support fraud prevention, detection, and rule management efforts through ... Account Takeover, Scam, and Identity Theft scenarios. Success in this position requires strong ...

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Fraud Account Manager information

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$29.5K

$48.8K

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How much do fraud account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for fraud account manager in the United States is $48,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a fraud account manager?

Fraud Account Managers are professionals responsible for overseeing fraud prevention and detection strategies within an organization, particularly regarding client accounts and financial transactions. They analyze suspicious activities, develop policies to minimize risk, and work with teams to investigate potential fraud cases. Their role often involves liaising with law enforcement, maintaining compliance with regulations, and ensuring that the company’s assets and reputation are protected from fraudulent activity.

How does a fraud account manager typically collaborate with other departments to prevent and resolve fraudulent activities?

A Fraud Account Manager works closely with teams such as compliance, customer service, IT, and legal to identify, investigate, and mitigate fraudulent activities. They regularly share insights and data with these departments to strengthen internal controls and improve detection methods. Effective collaboration ensures that fraud prevention strategies are comprehensive and that responses to incidents are swift and coordinated, minimizing losses and protecting the organization’s reputation. Building strong interdepartmental relationships is essential for success in this role.

What are the key skills and qualifications needed to thrive as a fraud account manager, and why are they important?

To thrive as a Fraud Account Manager, you need expertise in fraud detection, risk analysis, and account management, typically supported by a degree in finance, business, or a related field. Proficiency with fraud management systems, data analytics tools, and knowledge of relevant regulations such as AML (Anti-Money Laundering) is essential. Strong analytical thinking, attention to detail, and effective communication skills help you investigate suspicious activity and coordinate with internal and external stakeholders. These capabilities are crucial for minimizing financial losses, protecting client assets, and maintaining regulatory compliance.

Can I be a fraud account manager with no experience?

Fraud account manager roles typically require some experience in fraud detection, risk management, or related fields, but entry-level positions may be available for candidates with strong analytical skills and relevant certifications. Employers often look for familiarity with fraud prevention tools and good attention to detail, so gaining related training or certifications can improve chances of entry without prior experience.

How to start a career in fraud investigation?

To start a career as a fraud account manager, gaining relevant experience in finance, accounting, or law enforcement is essential. Developing skills in data analysis, investigation techniques, and familiarity with fraud detection tools can improve job prospects. Certifications such as Certified Fraud Examiner (CFE) can also enhance credibility in the field.
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Fraud Account Manager jobs near you
Infographic showing various Fraud Account Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $48,812 per year, or $23.5 per hour.

Fraud Account Specialist I

Columbus, OH • On-site

JP Morgan Chase
Finance and Insurance • 10K+ employees
Learn more about JP Morgan Chaseexternal

Full-time

Medical, Retirement

Re-posted 22 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

 
Required qualifications, capabilities, and skills
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

 
Preferred qualifications, capabilities, and skills
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing
  • Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

 
Work Schedule

 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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