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Head Of Fraud Operations Jobs (NOW HIRING)

Poshmark

Head of Fraud & Risk

Redwood City, CA · On-site

$186K - $311K/yr

Poshmark is seeking an experienced and strategic Head of Fraud & Risk to lead our efforts in ... across fraud operations. * Work across Payments, Compliance, Product, and Security teams to ...

Poshmark

Head of Fraud & Risk

Redwood City, CA

$186K - $311K/yr

Poshmark is seeking an experienced and strategic Head of Fraud & Risk to lead our efforts in ... across fraud operations. * Work across Payments, Compliance, Product, and Security teams to ...

Quo

Fraud Operations Manager

Canada, KY · On-site

$141K - $166K/yr

You will lead a team of Fraud & Compliance Specialists and operate at the center of fraud operations--owning investigations, supporting compliance workflows, and staying ahead of evolving threats.

First Entertainment Credit Union

$90K - $110K/yr

Assess the design and effectiveness of fraud prevention and detection controls. * Support and challenge first-line Fraud Operations through RCSAs, control reviews, and issue validation. * Track fraud ...

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Head Of Fraud Operations information

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$207.5K

How much do head of fraud operations jobs pay per year?

As of Jun 10, 2026, the average yearly pay for head of fraud operations in the United States is $122,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Head of Fraud Operations, and how do they typically address them?

A Head of Fraud Operations often faces the challenge of staying ahead of rapidly evolving fraud tactics while balancing the need for efficient customer experiences. They must ensure their team is trained on the latest detection technologies and regulatory requirements, and foster strong collaboration with IT, legal, and customer service departments. Managing large-scale incidents and developing strategies for prevention and response are central to the role. Regularly reviewing and updating policies, investing in continuous professional development, and leveraging data analytics are key practices to address these challenges.

What does a Head of Fraud Operations do?

A Head of Fraud Operations is responsible for leading and managing a company's efforts to detect, prevent, and respond to fraudulent activities. They develop and implement strategies, policies, and procedures to minimize risk and financial losses due to fraud. This role involves overseeing fraud detection teams, analyzing fraud trends, collaborating with other departments, and ensuring compliance with relevant regulations. Additionally, the Head of Fraud Operations often leverages technology and data analytics to improve the organization's fraud prevention capabilities.

What are the key skills and qualifications needed to thrive as a Head of Fraud Operations, and why are they important?

To excel as a Head of Fraud Operations, you need expertise in fraud risk management, data analysis, and regulatory compliance, often supported by a degree in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and certifications such as CFE (Certified Fraud Examiner) are typically required. Strong leadership, strategic thinking, and effective communication are vital soft skills for managing teams and collaborating across departments. These capabilities are essential for developing robust fraud prevention strategies, ensuring regulatory compliance, and protecting organizational assets.

What is the difference between Head Of Fraud Operations vs Fraud Analyst?

AspectHead Of Fraud OperationsFraud Analyst
CredentialsExperience in fraud management, relevant certifications (e.g., CFE)Analytical skills, sometimes certifications in fraud detection
Work EnvironmentLeadership role overseeing teams and strategiesOperational role focusing on data analysis and investigations
Employer & Industry UsageFinancial institutions, e-commerce, fintechSame industries, more focused on detection and analysis
Search & Comparison IntentLeadership, strategy, managementDetection, investigation, data analysis

The Head Of Fraud Operations typically oversees fraud prevention strategies and manages teams, requiring leadership experience and strategic skills. In contrast, a Fraud Analyst focuses on analyzing data and investigating suspicious activities. Both roles are vital in fraud prevention but differ in scope and responsibilities.

More about Head Of Fraud Operations jobs
What cities are hiring for Head Of Fraud Operations jobs? Cities with the most Head Of Fraud Operations job openings:
What states have the most Head Of Fraud Operations jobs? States with the most job openings for Head Of Fraud Operations jobs include:
What job categories do people searching Head Of Fraud Operations jobs look for? The top searched job categories for Head Of Fraud Operations jobs are:
Head Of Fraud Operations jobs near you
Infographic showing various Head Of Fraud Operations job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, 67% Part Time, and 2% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $122,011 per year, or $58.7 per hour.
Head of Fraud Operations

Head of Fraud Operations

Cardless, Inc

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 14 credit cards, including for Coinbase, Alibaba, and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products.
We value curiosity, humility, and intensity - we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.
The Job
We're looking for a Head of Fraud Operations to build and lead the operational core of our fraud function. This is a player-coach role: you'll lead a team of fraud analysts and investigators while staying close enough to the work to shape how cases are handled, how tools are used, and how the function scales.
Reporting to our Chief Risk Officer, you'll own two critical functions
  1. Manual review operations
  2. Fraud investigations

You will be responsible for the people, processes, and tooling that make both run effectively. You'll partner closely with our Fraud Strategy Managers to translate decisioning policy into operational reality, and with Product and Engineering to continuously improve the analyst experience and case management infrastructure.
This is a high-ownership role in a fast-growing environment. You'll be expected to drive operational excellence today while building the foundation for a fraud ops function that scales with Cardless.
What You'll Own
Team Leadership & Development
  • Build, manage, and develop a team of fraud analysts and investigators: responsible for hiring, onboarding, training, scheduling, and performance management.
  • Create a high-performance team culture grounded in accuracy, accountability, and continuous learning.
  • Define clear performance standards, quality metrics, and career paths for analysts and investigators at each level.
  • Serve as a player-coach: you'll be hands-on in complex cases, calibration sessions, and quality reviews - not just managing from a distance.

Manual Review Operations
  • Own the day-to-day execution of the manual review program for onboarding and account-level events, ensuring queues are managed, SLAs are met, and case quality is high.
  • Work closely with the Fraud Strategy - Onboarding team to operationalize routing logic, decision criteria, and escalation paths; translate policy into analyst-ready playbooks and SOPs.
  • Monitor analyst decision quality through regular audits and calibration; identify training gaps and address them quickly.
  • Evaluate the tools analysts use to conduct reviews - surface gaps, advocate for improvements, and partner with vendors and Engineering to close them.
  • Track and report on manual review performance: throughput, SLA adherence, decision accuracy, reversal rates, and downstream fraud on reviewed cases.

Fraud Investigations
  • Own the fraud investigations function: responsible for scoping, working, and closing cases involving complex fraud patterns, suspected fraud rings, account takeover events, and high-loss incidents.
  • Define investigation methodology and standards: how cases are triaged, documented, escalated, and resolved.
  • Lead investigations on high-severity or high-exposure cases personally; ensure the team has the skills, tools, and access needed to investigate effectively.
  • Partner with the Fraud Strategy - Transactions team to feed investigation findings back into detection rules and model features.
  • Maintain SAR filing readiness and ensure the team understands BSA/AML obligations related to fraud investigations; coordinate with Compliance on filing decisions.

Operational Excellence & Scaling
  • Build and maintain the SOPs, playbooks, and decision frameworks that enable the team to operate consistently and independently.
  • Identify automation and tooling opportunities that reduce manual effort, improve decision consistency, and increase analyst capacity.
  • Define and own the operational KPI framework: queue volume, SLA performance, case resolution time, analyst productivity, and quality scores.
  • Build reporting and dashboards that give leadership and strategy teams real-time visibility into operational health.

Cross-Functional Partnership
  • Partner with Fraud Strategy Managers (Onboarding and Transactions) to ensure operational execution stays aligned with policy intent; surface operational friction that should drive policy updates.
  • Work with Product and Engineering to prioritize and shape the fraud ops tooling roadmap: case management, analyst workstations, investigation tooling, and workflow automation.
  • Collaborate with Customer Operations on cardholder-facing workflows stemming from fraud decisions: hold communications, account restriction notices, and reinstatement processes.
  • Engage with Compliance and Legal on SAR obligations, regulatory inquiries, and fraud-related policy requirements.

What We're Looking For
  • 7-12 years of experience in fraud operations, fraud investigations, or related functions at a financial institution, fintech, or payments company.
  • 3+ years of people management experience, with a track record of building and developing high-performing fraud operations teams.
  • Deep hands-on expertise in manual review operations - queue management, case adjudication, SLA design, and analyst tooling.
  • Strong background in fraud investigations: experience scoping and leading complex investigations involving ATO, fraud rings, synthetic identities, or high-loss events.
  • Experience building and maintaining operational SOPs and playbooks that enable teams to scale.
  • Strong SQL skills and comfort using data to monitor performance, identify trends, and drive operational decisions.
  • Excellent communication skills: you can write a crisp SOP and present operational performance to executives with equal ease.
  • Proactive, bias-to-action mindset: you identify problems before they escalate, align teams quickly, and execute with urgency.

Compensation
This role has an annual starting salary range of $170,000 - $230,000 + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location.
Benefits
We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:
Meaningful Start-up equity
100% health, vision & dental primary coverage
+ 75% health, vision & dental dependent coverage
Catered lunches
$250/month Commuter benefit
Parental leave
Team building events & happy hours
Flexible PTO with a minimum of 15 days off per year
Apple equipment
401k plan
Location
We're headquartered in San Francisco, CA, with a beautiful office in the Financial District. We welcome employees who want to work from this office; we offer additional benefits to those who do, and relocation assistance to those who'd like to.
We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases.

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