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Senior Fraud Claims Jobs (NOW HIRING)

M&T Bank

Senior Fraud Product Manager

Buffalo, NY · On-site

$128K - $214K/yr

The Senior Fraud Product Manager is accountable to drive the following key outcomes: * improve ... claims, and coordination of activities. * Coordinate with Legal, Financial Crimes, and ...

Security First Bank

Fraud Specialist

Rapid City, SD · On-site

Process fraud claims and disputes in accordance with bank policies and regulatory requirements. * Document investigations and maintain accurate case records. * Escalate complex fraud cases to senior ...

Mtb

Senior Fraud Product Manager

Buffalo, NY

$128K - $214K/yr

The Senior Fraud Product Manager is accountable to drive the following key outcomes: * improve ... claims, and coordination of activities. * Coordinate with Legal, Financial Crimes, and ...

M&T Bank

Senior Fraud Product Manager

Buffalo, NY

$128K - $214K/yr

The Senior Fraud Product Manager is accountable to drive the following key outcomes: * improve ... claims, and coordination of activities. * Coordinate with Legal, Financial Crimes, and ...

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Senior Fraud Claims information

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$28.5K

$76.6K

$137.5K

How much do senior fraud claims jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior fraud claims in the United States is $76,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a senior fraud claims specialist do?

A Senior Fraud Claims specialist investigates and resolves complex fraud claims related to financial transactions, such as unauthorized charges or identity theft. They analyze account activity, gather evidence, interview involved parties, and determine the validity of claims. In addition, they may develop strategies to prevent future fraud and provide guidance to junior team members. This role requires a strong understanding of financial regulations, attention to detail, and effective communication skills.

What are the key skills and qualifications needed to thrive as a senior fraud claims specialist?

To excel as a Senior Fraud Claims Specialist, you need strong analytical skills, attention to detail, and experience in fraud detection or claims investigation, often supported by a relevant degree or industry certifications. Familiarity with case management systems, fraud detection software, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and ethical judgment are vital soft skills for building trust and resolving complex cases. These competencies are essential for accurately identifying fraudulent activity, minimizing financial losses, and maintaining organizational integrity.

What are some common challenges faced by senior fraud claims professionals, and how can they effectively overcome them?

Senior Fraud Claims professionals often encounter challenges such as managing high caseloads, keeping up with evolving fraud tactics, and navigating complex regulatory requirements. To overcome these challenges, it's important to stay updated on fraud trends through ongoing training and industry resources, leverage advanced analytical tools, and collaborate closely with cross-functional teams like legal, compliance, and IT. Effective communication and time management skills are also crucial for balancing multiple investigations and meeting tight deadlines.

What is the difference between Senior Fraud Claims vs Fraud Claims Adjuster?

AspectSenior Fraud ClaimsFraud Claims Adjuster
Required CredentialsBachelor's degree, industry certifications (e.g., AIC, CPCU), experience in fraud investigationBachelor's degree, insurance licenses, basic fraud detection knowledge
Work EnvironmentCorporate offices, insurance companies, specialized fraud unitsInsurance companies, claims departments, field or office settings
Employer & Industry UsageUsed in insurance firms handling complex fraud casesCommon in insurance claims processing, including fraud detection
Search & Comparison IntentUnderstanding senior roles in fraud claimsEntry to mid-level fraud claims roles

Senior Fraud Claims professionals typically handle complex fraud investigations, require advanced certifications, and have more experience. Fraud Claims Adjusters focus on processing claims, detecting fraud at a basic to intermediate level, and usually have less experience. The senior role involves leadership and strategic oversight, while the adjuster role is more operational.

What qualifications do I need to work in senior fraud claims?

Senior fraud claims professionals typically need a bachelor's degree in finance, accounting, or a related field, along with several years of experience in fraud investigation or claims processing. Strong analytical skills, knowledge of fraud detection tools, and certifications such as Certified Fraud Examiner (CFE) can enhance qualifications for this role.
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Cities with the most Senior Fraud Claims job openings:

What are the most commonly searched types of Fraud Claims jobs?

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Senior Fraud Claims jobs near you
Infographic showing various Senior Fraud Claims job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $76,607 per year, or $36.8 per hour.

Wealth Management Fraud & Claims - Sr. Fraud Analyst

Bank of America

Pennington, NJ • On-site

Full-time

PTO

Re-posted 20 days ago

Bank Of America rating

8.2

Company rating: 8.2 out of 10

Based on 530 frontline employees who took The Breakroom Quiz

51st of 172 rated banks

Job description

Job Description:
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients' bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.
Responsibilities:
  • Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
  • Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
  • Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
  • Participates in triage related to Executive Escalations & Incident Response fraud activities
  • Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
  • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation
  • Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

Required Qualifications:
  • 1+ years of fraud servicing or call center experience.
  • Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
  • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
  • Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
  • Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
  • Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
  • Communicates effectively and confidently with all clients to make their financial lives better
  • Ability to engage with clients while navigating multiple screens - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Ability to learn and adapt to new information and technology platforms
  • Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:
  • Experience in a call center or a financial/banking center
  • Fraud Detection and Prevention
  • Credit Risk

Skills:
  • Customer and Client Focus
  • Data Collection and Entry
  • Due Diligence
  • Issue Management
  • Oral Communications
  • Active Listening
  • Adaptability
  • Attention to Detail
  • Policies, Procedures & Guidelines
  • Written Communications
  • Business Acumen
  • Collaboration
  • Critical Thinking

Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Princeton Place At Hopewell Bldg. 4 (NJ2140)
Pay and benefits information
Pay range
$24.04 - $31.25 hourly pay, offers to be determined based on experience, education and skill set.
Predictable pay
This role is compensated with a base salary and is not incentive eligible.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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