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Overnight Fraud Claims Jobs (NOW HIRING)

Bank OZK

VP, Fraud Prevention Manager

Clearwater, FL · On-site

$122K - $156K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... Ability to travel on company business, including occasional overnight travel or extended trips ...

Bank OZK

VP, Fraud Prevention Manager

Dallas, TX

$137K - $175K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... Ability to travel on company business, including occasional overnight travel or extended trips ...

Bank OZK

VP, Fraud Prevention Manager

Clearwater, FL

$122K - $156K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... Ability to travel on company business, including occasional overnight travel or extended trips ...

Bank OZK

VP, Fraud Prevention Manager

Little Rock, AR · On-site

$132K - $170K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... Ability to travel on company business, including occasional overnight travel or extended trips ...

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Overnight Fraud Claims information

What are some unique challenges faced by overnight fraud claims specialists, and how can they effectively manage them?

Overnight fraud claims specialists often handle high-pressure situations with minimal direct supervision, as they work outside of standard business hours. This role requires quick decision-making and strong attention to detail, especially since fraudulent activity can peak during off-hours. Specialists must be comfortable working independently, but also know when and how to escalate complex cases to daytime teams. Developing strong communication skills and staying up-to-date on the latest fraud trends are key to managing these challenges successfully.

What are Overnight Fraud Claims specialists?

Overnight Fraud Claims specialists are professionals who handle reports of fraudulent transactions and account activity during overnight hours. They are responsible for reviewing, investigating, and resolving claims of fraud made by customers, often working for banks or financial institutions. These specialists play a crucial role in protecting customer accounts and minimizing financial losses by quickly identifying unauthorized activity and taking appropriate action. Their work ensures that fraud is addressed promptly, even outside of regular business hours, maintaining the security and trust of financial services.

What is the difference between Overnight Fraud Claims vs Fraud Claims Adjuster?

AspectOvernight Fraud ClaimsFraud Claims Adjuster
CredentialsInsurance licenses, claims handling certificationsInsurance licenses, claims handling certifications
Work EnvironmentRemote or night shift, insurance companiesOffice or remote, insurance companies or third-party firms
Industry UsageHandling overnight fraud claims specificallyHandling various types of insurance fraud claims
Search IntentCompare overnight fraud claims roles with fraud claims adjustersCompare fraud claims adjuster roles with overnight fraud claims

Overnight Fraud Claims focus on managing fraud cases during night shifts, often requiring specialized knowledge of fraud detection and insurance policies. Fraud Claims Adjusters handle a broader range of insurance fraud cases during regular hours. While both roles require similar credentials, their work hours and scope differ, with Overnight Fraud Claims roles emphasizing night shift operations and specific fraud detection skills.

What are the key skills and qualifications needed to thrive as an Overnight Fraud Claims Specialist, and why are they important?

To thrive as an Overnight Fraud Claims Specialist, you need strong analytical abilities, attention to detail, and a background in finance or banking, often supported by experience or education in a relevant field. Familiarity with fraud detection software, case management systems, and banking platforms is typically required, along with knowledge of regulations such as Reg E. Effective communication, critical thinking, and the ability to remain calm under pressure are standout soft skills for this position. These skills and qualities are vital for quickly identifying and resolving fraudulent activities, minimizing financial losses, and maintaining customer trust during overnight hours.
What cities are hiring for Overnight Fraud Claims jobs? Cities with the most Overnight Fraud Claims job openings:
What are the most commonly searched types of Fraud Claims jobs? The most popular types of Fraud Claims jobs are:
What states have the most Overnight Fraud Claims jobs? States with the most job openings for Overnight Fraud Claims jobs include:
Overnight Fraud Claims jobs near you
VP, Fraud Prevention Manager

VP, Fraud Prevention Manager

Bank OZK

Clearwater, FL • On-site

$122K - $156K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Bank OZK rating

8.2

Company rating: 8.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

52nd of 170 rated banks

Job description

Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for managing staff and the daily fraud prevention and detection activities to protect the bank and its clients from loss. Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems. Ensures timely and accurate alert resolution, monitoring of fraud systems and queues, and provides guidance on complex alerts to maintain efficient, compliant, and effective fraud prevention operations.
Essential Job Functions
  1. Manages staff to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
  2. Interprets trend analytics based on a broad variety of data sources to identify and implement solutions to reduce fraud exposure.
  3. Oversees team responsible for the processing of fraud alerts and reviews for incidents described within the Bank's Fraud Risk Management Program. Conducts quality reviews for fraud staff and collaborates with the Fraud Investigations team to identify Analyst coaching opportunities.
  4. Assesses emerging fraud trends, external threats, and proactive identification of control deficiencies to align fraud exposures to the Bank's risk appetite thresholds.
  5. Advises management on fraud related incidents and assists with process improvement efforts.
  6. Implements and improves comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with client experience.
  7. Collaborates with stakeholders and business partners to identify and address any control gaps.
  8. Acts as a fraud subject matter expert on relevant regulations and policies. May network with industry contacts to gain competitive insights and best practices.
  9. Focuses on achieving strong quality review results and consistent adherence to departmental standards and procedures.
  10. Serves as escalation point for fraud staff and responds to complex fraud claims/inquiries, service requests, suggestions, and complaints received from internal lines of business.
  11. Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record fraudulent activity.
  12. Performs fraud alert reviews derived from alert and non-alert-based sources, such as incident reports submitted by Bank employees, as necessary.
  13. Supports the work of department leadership while performing other duties as assigned.

Knowledge, Skills & Abilities
  1. Comprehensive knowledge of banking laws and regulations and related compliance reporting.
  2. Comprehensive knowledge of investigations and investigative techniques using the Internet, public websites and third-party repositories.
  3. Comprehensive knowledge of fraud detection and prevention techniques and best practices.
  4. Ability to communicate effectively both verbally and in writing, including ability to present case facts to management.
  5. Ability to exercise discretion and sound judgment in decision making and maintain confidentiality.
  6. Ability to speak clearly and persuasively in positive and negative situations.
  7. Ability to communicate effectively with all levels of management and staff.
  8. Ability to multi-task, follow up on tasks, prioritize work projects, and meet exacting deadlines.
  9. Ability to work effectively both in a team environment and independently without supervision.
  10. Ability to manage, lead, and mentor staff.
  11. Ability to read and analyze data to detect suspicious behavior.
  12. Ability to demonstrate effective organizational, time management and project management skills.
  13. Ability to maintain attention to detail.
  14. Ability to work effectively and demonstrate flexibility in a continually changing environment.
  15. Ability to work extended hours to accomplish work goals and objectives.
  16. Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company's footprint.
  17. Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Basic Qualifications
  1. Bachelor's degree in Risk Management, Business, Finance, Criminal Justice, or a related field, or commensurate work experience, required.
  2. 5+ years of work experience in risk management, fraud investigations, fraud prevention, and/or Bank Secrecy Act reporting, required.
  3. 2+ years of financial institution work experience, required.
  4. 1+ years of supervisory work experience, required.

Preferred Qualifications:
  1. Professional Certification (i.e., CFE, CFCI) or other related certifications, or willingness to obtain, preferred.

Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
Position can also be also located in these locations: Dallas, Texas
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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