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Head Of Fraud Operations Jobs in Delaware (NOW HIRING)

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test ...

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Responsible for analytical and project support for Fraud operations, including: conducting analysis of transactional data for fraud trend evaluations, queries to analyze compromises, create and test ...

WSFS Bank

Fraud Product Manager

Wilmington, DE · On-site

$77K - $127K/yr

Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams to build shared understanding of fraud exposure and priorities. * Build a prioritized roadmap of ...

WSFS Bank

Fraud Product Manager

Wilmington, DE

$77K - $127K/yr

Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams to build shared understanding of fraud exposure and priorities. * Build a prioritized roadmap of ...

Wsfsbank

Fraud Product Manager

Wilmington, DE

$77K - $127K/yr

Partner cross-functionally with product, technology, fraud, risk, compliance, and operations teams to build shared understanding of fraud exposure and priorities. * Build a prioritized roadmap of ...

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Head Of Fraud Operations information

What are some common challenges faced by a head of fraud operations, and how do they typically address them?

A Head of Fraud Operations often faces the challenge of staying ahead of rapidly evolving fraud tactics while balancing the need for efficient customer experiences. They must ensure their team is trained on the latest detection technologies and regulatory requirements, and foster strong collaboration with IT, legal, and customer service departments. Managing large-scale incidents and developing strategies for prevention and response are central to the role. Regularly reviewing and updating policies, investing in continuous professional development, and leveraging data analytics are key practices to address these challenges.

What does a head of fraud operations do?

A Head of Fraud Operations is responsible for leading and managing a company's efforts to detect, prevent, and respond to fraudulent activities. They develop and implement strategies, policies, and procedures to minimize risk and financial losses due to fraud. This role involves overseeing fraud detection teams, analyzing fraud trends, collaborating with other departments, and ensuring compliance with relevant regulations. Additionally, the Head of Fraud Operations often leverages technology and data analytics to improve the organization's fraud prevention capabilities.

What are the key skills and qualifications needed to thrive as a head of fraud operations?

To excel as a Head of Fraud Operations, you need expertise in fraud risk management, data analysis, and regulatory compliance, often supported by a degree in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and certifications such as CFE (Certified Fraud Examiner) are typically required. Strong leadership, strategic thinking, and effective communication are vital soft skills for managing teams and collaborating across departments. These capabilities are essential for developing robust fraud prevention strategies, ensuring regulatory compliance, and protecting organizational assets.

What is the difference between Head Of Fraud Operations vs Fraud Analyst?

AspectHead Of Fraud OperationsFraud Analyst
CredentialsExperience in fraud management, relevant certifications (e.g., CFE)Analytical skills, sometimes certifications in fraud detection
Work EnvironmentLeadership role overseeing teams and strategiesOperational role focusing on data analysis and investigations
Employer & Industry UsageFinancial institutions, e-commerce, fintechSame industries, more focused on detection and analysis
Search & Comparison IntentLeadership, strategy, managementDetection, investigation, data analysis

The Head Of Fraud Operations typically oversees fraud prevention strategies and manages teams, requiring leadership experience and strategic skills. In contrast, a Fraud Analyst focuses on analyzing data and investigating suspicious activities. Both roles are vital in fraud prevention but differ in scope and responsibilities.

What are popular job titles related to Head Of Fraud Operations jobs in Delaware?

For Head Of Fraud Operations jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Head Of Fraud Operations jobs in Delaware look for?

The top searched job categories for Head Of Fraud Operations jobs in Delaware are:

What cities in Delaware are hiring for Head Of Fraud Operations jobs?

Cities in Delaware with the most Head Of Fraud Operations job openings:

Head Of Fraud Operations jobs near you
Infographic showing various Head Of Fraud Operations job openings in Delaware as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution.

Fraud Risk, Senior Group Manager

Citigroup, Inc.

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Managing Director (Fraud Risk Function Group Manager - C16)
2nd LOD Fraud Risk Management is seeking to hire a Head of External and Internal Fraud Risk who will be working closely with Business and Cluster Operational and Fraud Risk Officers in dispensing their key External and Internal Fraud risk oversight responsibilities to ensure well- coordinated risk assessments, risk identification, measurement/monitoring and timely remediation of key gaps including appropriate enterprise-level aggregation of the risks.
This role is part of the Second Line of Defence (2LOD) and is critical in providing independent oversight, assurance, and effective challenge to the bank's Operational & Fraud Risk management activities. The ideal candidate will have a deep understanding of Fraud, Operational & compliance risks within the banking / payments industry, strong analytical skills, ability to influence and collaborate with stakeholders across the organization and lead a team of dedicated resources in managing various facets of Fraud & Operational Risks. Key responsibilities include identifying, assessing, and mitigating operational & fraud risks, ensuring compliance with regulations and internal policies, and providing strategic guidance on various risk management initiatives.
Key Responsibilities
  • Provide independent oversight and assurance over the bank's Operational and Fraud Risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
  • Lead risk assessments and reviews of business units to identify, assess, and monitor fraud and operational risks, specifically focused on Cards, Retail Lending & Payments, Investments, Institutional Payments and Internal Fraud Risk.
  • In partnership with the 1LOD Enterprise Risk and Control function owner, provide the Business with operational risk guidance and advice through proactive engagement in strategic business initiatives / transactions and large remediation efforts.
  • Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First Line of Defence (1LOD).
  • Lead strategic planning sessions devising comprehensive plans that align with the organization's goals & objectives.
  • Represent the fraud & operational risk function with Regional & Business Executives to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats.
  • Where necessary, conduct independent second line risk assessments (e.g., reviewing significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments (e.g., reviewing themes of issues across multiple businesses/ clusters).
  • In partnership with Business/ Cluster risk officers, approve significant exceptions to the Global Operational Risk Policy for the risk category and the Enterprise Fraud Risk Management Policy, and conduct periodic review of exceptions/ waivers. Escalate significant or unaddressed risk issues and control environment concerns to BRCC and other governance forums as well as to Risk leadership.

Management and Leadership Characteristics:
  • Broad experience in risk management including a successful track record of managing complex risk management programs at a financial services, fintech or a payments organization.
  • Business understanding of the consumer lending, wealth management and Payment products that Citi offers and how risk management practices contribute to other work across Citi / understand downstream impacts of decisions made
  • Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives, recognizing that the power of Citi is the sum of its parts
  • Outstanding communication and influencing skills through all levels of the organization, with the ability to articulate & present complex risk concepts.
  • Ability to constructively challenge others at all levels and across boundaries to deliver better results.
  • Continuous improvement mind-set to solve for root causes, assess impact of actions and adjust as needed; simplify and standardize at every opportunity.
  • Strong regulatory engagement/ communication skills.

Education, Knowledge and Experience Qualifications:
  • A seasoned risk professional with 15+ years Fraud or Operational Risk Management expertise in Banking, Payments, or Fintech arena.
  • Established Fraud subject matter expertise with deep understanding of External Fraud & Internal Fraud, and the ability to work with other financial crime disciplines.
  • Proven record of delivering tangible outcomes in Fraud & Operational Risk management, demonstrating ability to apply expertise effectively & drive meaningful results.
  • Excellent problem solving and interpersonal skills with flexibility to navigate dynamic business environments.
  • Ability to think strategically & develop long-term risk management plans and solutions.
  • Master's Degree/specialized training in operational risk management and / or payments, engineering related fields highly preferred

Job Family Group:
Risk Management
Job Family:
Operational Risk
Time Type:
Full time
Primary Location:
Wilmington Delaware United States
Primary Location Full Time Salary Range:
$250,000.00 - $500,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Aug 18, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

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Get the full story on Breakroom

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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