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Claims Operations Manager Jobs (NOW HIRING)

SiriusPoint

Claims Operations Manager

New York, NY · On-site

Join Our Team The Claims Operations Manager will support the effective running of the Claims function within a complex commercial insurance company. The role will assist in managing operational ...

Imedica

Director, Claims Operations

Madison, WI

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

Medica

Director, Claims Operations

Minnetonka, MN · On-site

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

Imedica

Director, Claims Operations

Minnetonka, MN

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

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Claims Operations Manager information

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$35K

$87.9K

$139K

How much do claims operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for claims operations manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a claims operations manager?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

How does a claims operations manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a claims operations manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

How much do claims operations managers make in the US?

Claims operations managers in the US typically earn an average salary between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee claims processing teams, utilize claims management software, and require strong leadership and industry knowledge.
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Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.

Claims Operations Manager

SiriusPoint

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Who We Are
SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With over $3.0 billion total capital, SiriusPoint's operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody's.
Join Our Team
The Claims Operations Manager will support the effective running of the Claims function within a complex commercial insurance company. The role will assist in managing operational performance, improving claims processes, strengthening controls, supporting regulatory and audit requirements, and ensuring the Claims function operates efficiently, consistently and in line with business priorities.
The successful candidate will work closely with Global Head of Claims Operations, Claims leadership, claims handlers, underwriting, finance, actuarial, compliance, legal, IT and external service providers to deliver high-quality operational support across claims management, governance, reporting and transformation activities.
Your responsibilities will include:
  • Operational management: Support the day-to-day running of the Claims Operations function, ensuring claims processes, workflows and service standards are consistently followed across business lines.
  • Process ownership and improvement: Maintain, review and improve claims operating procedures, identifying opportunities to simplify workflows, remove inefficiencies and improve control effectiveness.
  • Performance reporting: Produce and interpret claims operational MI, dashboards and KPI reporting covering volumes, cycle times, service performance, ageing, reserving support indicators, leakage, bordereaux quality and operational risk themes.
  • Governance and controls: Support claims governance, audit readiness, control testing, quality assurance activity and remediation tracking, ensuring clear ownership and timely closure of actions.
  • Stakeholder coordination: Act as a key liaison between Claims, Finance, Actuarial, Underwriting, Compliance, Legal, IT and external partners to support joined-up delivery across the claims lifecycle.
  • Data and systems support: Help maintain data quality across claims platforms, reporting tools and workflow systems, supporting system enhancements, user acceptance testing and operational change delivery.
  • Vendor and third-party oversight: Assist with oversight of loss adjusters, TPAs, legal providers and other claims service partners, including performance monitoring, service reviews and issue escalation.
  • Regulatory and audit support: Support compliance with internal policies, regulatory expectations, delegated authority requirements, audit requests and documentation standards.
  • Change delivery: Contribute to claims transformation initiatives, including process redesign, automation, reporting enhancements, control improvements and adoption of new technology.

Your skills and abilities should include:
Previous Experience:
  • Minimum 5 years' experience in claims operations, claims management or insurance operations.
  • Strong understanding of the commercial insurance claims lifecycle, ideally across complex, specialty, London Market, Lloyd's, reinsurance or multinational insurance environments.
  • Experience supporting operational performance management, MI reporting, governance routines, audit activity, process improvement and control frameworks.
  • Proven experience working with claims systems, workflow tools, reporting platforms and operational data sets.
  • Experience supporting cross-functional initiatives involving Claims, Finance, Actuarial, Underwriting, Compliance, Legal and Technology teams.
  • Demonstrable exposure to third-party claims service providers such as TPAs, loss adjusters, legal firms or outsourced operational teams.
  • Experience contributing to change programmes, process redesign, automation, system enhancement or operational transformation activity.

Required Skills & Capabilities:
  • Claims operations expertise: Practical understanding of claims processes, operational controls, service standards, delegated authority arrangements and claims governance expectations.
  • Analytical capability: Strong ability to interpret claims MI, identify trends, assess operational performance and translate data into clear insight and action.
  • Process improvement: Ability to map processes, identify root causes, document procedures and implement practical improvements that enhance efficiency, quality and control.
  • Control and risk mindset: Strong appreciation of operational risk, audit evidence, quality assurance, regulatory obligations and the importance of clear accountability.
  • Stakeholder management: Confident working with senior stakeholders and cross-functional teams, with the ability to influence, challenge and build alignment.
  • Communication: Excellent written and verbal communication skills, including the ability to prepare concise reports, issue summaries, governance updates and executive-level materials.
  • Organisation and delivery: Strong planning, prioritisation and follow-through skills, with the ability to manage multiple workstreams, deadlines and dependencies.
  • Technology awareness: Comfortable using claims management systems, Microsoft Excel, PowerPoint and reporting tools; experience with Power BI, workflow tools or automation platforms would be advantageous.
  • Leadership potential: Able to coach others, promote consistent standards, support team engagement and contribute to a high-performing Claims Operations culture.

We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career. We offer a competitive and above market compensation package. The following are some of the benefits and perks we offer our employees:
  • Medical
  • Dental
  • Vision
  • FSA Medical and Dependent care
  • Health Savings Account (HSA)
  • EAP
  • Basic Life and AD&D (company paid)
  • Basic Long-Term Disability (employer) paid-Taxable income
  • Employee paid Long Term Disability(voluntary)
  • Company Medical Leave, Parental leave- 8 weeks full pay after 6 months of service
  • Voluntary benefits: short term disability, Critical illness, Hospital Indemnity, Accident
  • Travel assistance programs Company paid
  • 401(k) 6 % safe harbor match, fully vested after two years, pre- and post-tax contributions allowed
  • Gym reimbursement
  • Legal plan
  • Pet Insurance
  • Tuition reimbursement
  • Generous PTO
  • Flexible work arrangement
  • Fully stacked pantry on-site
  • Team outings
  • ERG Groups

Our CCPA Job Applicant Policy is found here: Sirius-America-CA-Job-Applicant-Privacy-Policy-Final.pdf
SALARY: The estimated annual salary range for this position is mentioned below. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, SiriusPoint will consider a candidate's relevant experience, location, and other job-related factors.
SALARY RANGE
$120,000-$135,000 USD
United behind common goals
At SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career.
Our Purpose is to provide security and resilience in an uncertain world.
Our Vision is to be recognized as a best-in-class underwriter utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions.
Our culture is one ofperformance and accountability. Our people are our experts, and you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment.
Our Values are at the heart of our business, and which guide everyday actions and decision making.
  • Integrity: Integrity, respect and trust are our core principles
  • Customer Focused: Our customers are the reason we exist
  • Solution Driven: Creating solutions is our mindset
  • Diversity: Diversity, inclusion and allyship make us stronger
  • Collaboration: Collaboration drives outperformance

Why Should You Join SiriusPoint?
Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.
We Achieve More Together
At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business.
We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

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