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Claims Operations Manager Jobs (NOW HIRING)

Fortegra

Claims Operations Manager

Jacksonville, FL · On-site

The Claims Operations Manager is a key leader, coach, and escalation point for a fast-moving claims support team. This role connects day-to-day claims operations with broader functional needs ...

SoTalent

Claims Operations Manager

Colorado Springs, CO · On-site

$103K - $197K/yr

🇬🇧 Manager, Claims Operations - Core & Express 🏢 Work setting & industry * Industry: Insurance / Financial Services * Work setting: Hybrid - 4 days onsite per week in Colorado Springs ...

Allied

Manager, Claims Operations

Chicago, IL · On-site +1

$70K - $85K/yr

POSITION SUMMARY The Manager, Claims Operations will oversee the Claims Processing department. This position will be responsible for managing a team to ensure that claims are processed accurately ...

Coalition, Inc.

WV · On-site

The Senior Manager, Claims Operations is a strategic leadership role reporting to the Head of Claims, responsible for refining and scaling the operational backbone of our end-to-end claims lifecycle ...

Medica

Director, Claims Operations

Minnetonka, MN · On-site

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

Imedica

Director, Claims Operations

Minnetonka, MN

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

Imedica

Director, Claims Operations

Madison, WI

$113K - $194K/yr

Own performance management across daily, monthly, and quarterly KPIs, ensuring controls and actions drive service, cost, productivity, and quality outcomes * Partner cross-functionally (Payment ...

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Claims Operations Manager information

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$35K

$87.9K

$139K

How much do claims operations manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for claims operations manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

How much do insurance claims managers make?

Insurance claims managers typically earn a median annual salary of around $80,000 to $100,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $120,000 in high-demand areas or senior roles, and the position often requires strong leadership, analytical skills, and industry certifications.

How does a Claims Operations Manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a Claims Operations Manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

How much do claims managers make in the US?

Claims operations managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and the size of the organization. Senior claims managers or those in high-demand regions can earn higher salaries, often supplemented with bonuses and benefits.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

What are Claims Operations Managers?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

What jobs pay 2000 a day?

Jobs that can pay around $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some highly skilled trades or contractors. These roles often require advanced certifications, significant experience, or working in high-demand industries with substantial project-based or commission-based pay structures.

What does a claims operations manager do?

A claims operations manager oversees the processing and management of insurance claims to ensure efficiency, accuracy, and compliance with company policies. They coordinate between claims adjusters, customer service, and other departments, often using claims management software, and may analyze data to improve workflows and reduce costs.
More about Claims Operations Manager jobs
What cities are hiring for Claims Operations Manager jobs? Cities with the most Claims Operations Manager job openings:
What are the most commonly searched types of Claims Operations jobs? The most popular types of Claims Operations jobs are:
What states have the most Claims Operations Manager jobs? States with the most job openings for Claims Operations Manager jobs include:
What job categories do people searching Claims Operations Manager jobs look for? The top searched job categories for Claims Operations Manager jobs are:
Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in the United States as of June 2026, with employment types broken down into 30% Full Time, 60% Part Time, and 10% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.
Claims Operations Manager

Claims Operations Manager

Fortegra

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Key responsibilities

  • Lead, coach, and support a team of claims associates to ensure consistent execution, strong performance, and professional growth.

  • Serve as the main escalation point for complex or sensitive claims issues, ensuring timely resolution and clear communication across stakeholders.

  • Monitor daily workflow, quality, and productivity to ensure operational expectations are consistently met.

Job description

The Claims Operations Manager is a key leader, coach, and escalation point for a fast-moving claims support team. This role connects day-to-day claims operations with broader functional needs, including data insights, audit accuracy, and back-end processing. This leader is responsible for driving consistent execution, improving how work gets done, and ensuring the team operates efficiently and accurately. They will also support the team in adopting new tools and evolving processes over time, with a focus on continuous improvement and scalable operations.
This role is about leadership and ownership. The Manager sets the tone for performance, accountability, and service quality while building a team culture focused on consistency, development, and continuous improvement. Success in this role comes from being proactive, willing to learn, and comfortable leading through change in a dynamic environment. A key expectation is curiosity toward new technology, including AI-enabled tools, and openness to leveraging them as part of evolving workflows.
Minimum Qualifications:
  • Bachelor's Degree or equivalent work experience.
  • At least 5 years of experience in related field.
  • Experience managing a team.

Primary Job Functions:
  • Lead, coach, and support a team of claims associates to ensure consistent execution, strong performance, and professional growth.
  • Serve as the main escalation point for complex or sensitive claims issues, ensuring timely resolution and clear communication across stakeholders.
  • Monitor daily workflow, quality, and productivity to ensure operational expectations are consistently met.
  • Identify trends in claims activity and team performance, and take proactive steps to address gaps and improve outcomes.
  • Partner with QA, training, and other operational teams to reinforce standards, close knowledge gaps, and strengthen overall execution.
  • Support continuous improvement efforts by simplifying processes, removing inefficiencies, and improving how workflows through the team.
  • Leverage reporting and data to make informed decisions and guide team priorities.
  • Encourage and support the use of new tools and technology, including AI-enabled solutions, with a focus on learning, adoption, and practical application.
  • Ensure team members are trained, supported, and confident in their roles, systems, and evolving processes.
  • Build a team environment grounded in accountability, consistency, and open communication.
  • Collaborate with cross-functional partners to ensure alignment on claims handling, process updates, and operational priorities.
  • Model a proactive leadership style that balances execution, development, and adaptability in a changing environment.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Skills & Competencies Required:
  • Proven ability to lead, coach, and develop team members in a fast-paced operational environment.
  • Strong capability in setting expectations, driving accountability, and supporting consistent team performance.
  • Solid understanding of claims operations or similar workflow-driven environments with a focus on accuracy and execution.
  • Ability to manage competing priorities while maintaining service levels and operational stability.
  • Strong critical thinking and problem-solving skills with a practical, solution-oriented approach.
  • Comfort using data and reporting to identify trends, guide decisions, and support continuous improvement.
  • Interest and curiosity in new tools and technologies, including AI-enabled solutions, with a willingness to learn and apply them in day-to-day work.
  • Strong communication skills with the ability to manage escalations and collaborate effectively across teams and leadership levels.
  • Ability to adapt in a changing environment and lead others through process or operational shifts.
  • Focus on building a culture of consistency, accountability, and continuous improvement.

Additional Information:
  • Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
  • Fortegra is not accepting unsolicited resumes from search firms for this position.

Job Posting Disclaimer:
Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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