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Claims Operations Manager Jobs in Massachusetts (NOW HIRING)

SAFETY INSURANCE COMPANY

Manages the activities of the property field claims unit. Duties * Ensures the timely investigation ... operations * Assist in the development and implementation of Safety's catastrophe plan.

Cna

General Liability Claims Manager

Boston, MA · Hybrid

... working with claims operations and coverage resources, providing insights to underwriters ... Previous management experience is preferred * Applicable certifications or professional ...

New

DCS Clinical

Dental Operations Manager

Leominster, MA · On-site

$65K - $80K/yr

Submit, monitor, and resolve insurance claims * Proactively manage insurance aging and accounts ... Identify operational bottlenecks and implement practical solutions * Help establish systems that ...

Mapfre

VP, Material Damage & Property Claims

Webster, MA · On-site

$200K - $270K/yr

Demonstrated success leading large-scale claims operations and transformation initiatives * Deep expertise in property and material damage claims, including end-to-end lifecycle management * Strong ...

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All JobsClaims Operations JobsClaims Operations Manager JobsClaims Operations Manager Jobs in Massachusetts

Claims Operations Manager information

See Massachusetts salary details

$38.2K

$96K

$151.8K

How much do claims operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for claims operations manager in Massachusetts is $95,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $114,700.00 per year, depending on experience, location, and employer.

What is a claims operations manager?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

How does a claims operations manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a claims operations manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

How much do claims operations managers make in the US?

Claims operations managers in the US typically earn an average salary between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee claims processing teams, utilize claims management software, and require strong leadership and industry knowledge.

What are popular job titles related to Claims Operations Manager jobs in Massachusetts?

For Claims Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Claims Operations Manager jobs in Massachusetts look for?

The top searched job categories for Claims Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Claims Operations Manager jobs?

Cities in Massachusetts with the most Claims Operations Manager job openings:

Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $95,955 per year, or $46.1 per hour.

Director of Claims - Insurance Agency

Boston, MA • On-site

planet earth recruiting
See more jobs at planet earth recruitingexternal

Full-time

Posted 17 days ago

Job description

 
Director of Claims - Insurance Agency
Location: Boston, MA
Employment Type: Full-Time
Experience Required: 5+ Years in Claims Management
Industry: Property & Casualty Insurance
About the Opportunity

We are seeking an experienced and dynamic Director of Claims to lead our clients' claims department at a well-established and highly respected insurance agency serving the greater Boston metropolitan area. This is an exceptional opportunity for a seasoned claims professional to take the helm of a comprehensive claims operation, driving excellence in customer service, operational efficiency, and team development within a thriving organization that has built its reputation on integrity and exceptional client care.

Position Overview

As Director of Claims, you will serve as the senior executive responsible for all aspects of claims management across their diverse Property & Casualty insurance portfolio. This strategic leadership position requires a hands-on professional who can balance high-level oversight with detailed operational management. You will direct, mentor, and inspire a team of claims professionals while maintaining strong relationships with insurance carriers, clients, and industry partners. Your expertise will be instrumental in shaping claims strategies, ensuring regulatory compliance, and maintaining the highest standards of claims handling that our clients have come to expect.

Key ResponsibilitiesStrategic Leadership & Management
  • Provide executive-level oversight and direction for all claims operations, establishing departmental goals, policies, and procedures that align with organizational objectives
  • Develop and implement comprehensive claims management strategies that optimize efficiency, reduce cycle times, and enhance customer satisfaction
  • Lead, mentor, and develop a team of claims reps, coordinators, and support staff, fostering a culture of excellence, accountability, and continuous improvement
  • Conduct regular performance evaluations, provide coaching and professional development opportunities, and manage staffing needs to ensure adequate coverage and expertise
  • Collaborate with senior management to establish annual budgets, monitor departmental expenses, and identify opportunities for cost containment without compromising service quality