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Claims Operations Manager Jobs in Massachusetts (NOW HIRING)

Mapfre

VP, Material Damage & Property Claims

Webster, MA · On-site

$200K - $270K/yr

Demonstrated success leading large-scale claims operations and transformation initiatives * Deep expertise in property and material damage claims, including end-to-end lifecycle management * Strong ...

MAPFRE

VP, Material Damage & Property Claims

Webster, MA · On-site

$200K - $270K/yr

Demonstrated success leading large-scale claims operations and transformation initiatives * Deep expertise in property and material damage claims, including end-to-end lifecycle management * Strong ...

Archgroup

Director, Ocean Marine Claims

Boston, MA · On-site

$131K - $177K/yr

Responsibilities Actively manage litigated and non-litigated claims consistent with Arch claim and ... claim operations concepts and working knowledge of insurance claims operations in the area of ...

Archgroup

Director, Ocean Marine Claims

Boston, MA · On-site

$131K - $177K/yr

Responsibilities Actively manage litigated and non-litigated claims consistent with Arch claim and ... claim operations concepts and working knowledge of insurance claims operations in the area of ...

AIG

Third-Party Claims Analytics Lead/Insurance

Boston, MA · On-site

$125K - $138K/yr

Make your mark in Claims Operations Reporting directly to the Head of NAM Claim Supplier Management, the role is responsible for owning the strategy, development, and performance of AIG's global ...

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Claims Operations Manager information

See Massachusetts salary details

$38.2K

$96K

$151.8K

How much do claims operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for claims operations manager in Massachusetts is $95,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $114,700.00 per year, depending on experience, location, and employer.

What is a claims operations manager?

Claims Operations Managers are professionals responsible for overseeing and managing the daily operations of an insurance claims department. They ensure that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their duties often include supervising staff, implementing process improvements, handling escalated issues, and analyzing performance metrics. Claims Operations Managers play a key role in optimizing workflow, maintaining customer satisfaction, and minimizing risk for the organization.

How does a claims operations manager typically interact with cross-functional teams within an insurance organization?

A Claims Operations Manager regularly collaborates with cross-functional teams such as underwriting, customer service, legal, and IT to ensure smooth processing of claims and adherence to company policies. This role often requires coordinating process improvements, addressing compliance requirements, and resolving escalated issues that span multiple departments. Effective communication and project management skills are essential, as the manager must balance operational efficiency with customer satisfaction while ensuring regulatory standards are met.

What are the key skills and qualifications needed to thrive as a claims operations manager, and why are they important?

To thrive as a Claims Operations Manager, you need expertise in insurance claims processes, analytical skills, and a background in business or finance, often supported by a bachelor's degree and relevant industry experience. Familiarity with claims management systems, workflow automation tools, and regulatory compliance platforms is typically required. Strong leadership, problem-solving, and communication skills help manage teams and resolve complex claims efficiently. These abilities are vital for ensuring timely and accurate claims processing, regulatory adherence, and high levels of customer satisfaction.

What is the difference between Claims Operations Manager vs Claims Adjuster?

AspectClaims Operations ManagerClaims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications (e.g., CPCU), and management experienceRequires a high school diploma or bachelor’s degree, licensing, and adjuster certifications
Work EnvironmentOversees teams, manages claims processes, and develops policies within an office or corporate settingInvestigates claims, assesses damages, and interacts directly with claimants, often in the field or office
Employer & Industry UsageCommon in insurance companies, large agencies, and corporate claims departmentsFound in insurance companies, independent adjusting firms, and public adjusting roles

The Claims Operations Manager focuses on managing teams and streamlining claims processes, while the Claims Adjuster handles the investigation and evaluation of individual claims. Both roles are essential in the claims lifecycle but differ in responsibilities, work environment, and required credentials.

How much do claims operations managers make in the US?

Claims operations managers in the US typically earn an average salary between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee claims processing teams, utilize claims management software, and require strong leadership and industry knowledge.

What are popular job titles related to Claims Operations Manager jobs in Massachusetts?

For Claims Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Claims Operations Manager jobs in Massachusetts look for?

The top searched job categories for Claims Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Claims Operations Manager jobs?

Cities in Massachusetts with the most Claims Operations Manager job openings:

Claims Operations Manager jobs near you
Infographic showing various Claims Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $95,955 per year, or $46.1 per hour.

VP, Material Damage & Property Claims

Mapfre

Webster, MA • On-site

$200K - $270K/yr

Other

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Summary
As a key member of the Claims Senior Leadership Team, the Vice President of Material Damage & Property Claims will lead the strategic and operational evolution of our material damage and property claims organization. This executive will be responsible for overseeing the full lifecycle of material damage and property claims, while driving transformation initiatives that enhance efficiency, innovation, and customer satisfaction. With a strong blend of operational discipline and forward-thinking leadership, this position will shape a modern, responsive, and customer-centric claims environment.
Responsibilities
  • Establish and execute a long-term strategy for material damage and property claims aligned with enterprise goals
  • Lead large, multi-layered teams with a focus on performance, engagement, and leadership development
  • Drive operational excellence through process optimization, automation, and data-driven decision-making
  • Champion innovation, including digital transformation and emerging technologies within the claims function
  • Ensure best-in-class customer experience through responsive, transparent, and empathetic claims handling
  • Partner cross-functionally with underwriting, legal, compliance, and risk to deliver holistic business outcomes
  • Maintain rigorous oversight of regulatory compliance, claims governance, and fraud prevention strategies
Qualifications
  • Bachelor's degree required; advanced degree or equivalent professional expertise strongly preferred
  • 10+ years of progressive leadership experience, including significant tenure in senior or executive-level claims roles
  • Demonstrated success leading large-scale claims operations and transformation initiatives
  • Deep expertise in property and material damage claims, including end-to-end lifecycle management
  • Strong understanding of insurance regulatory frameworks, legal considerations, and fraud mitigation
  • Proven capability in customer experience strategy and relationship management
  • Extensive knowledge of modern management practices, organizational design, and performance leadership
  • Strong business acumen with the ability to anticipate market trends and translate insights into strategic action
Leadership Profile
  • Strategic, enterprise-minded thinker with the ability to execute at scale
  • Inspiring leader who builds alignment, accountability, and high-performing teams
  • Data-driven decision-maker with a continuous improvement mindset
  • Influential communicator with the ability to engage executive stakeholders
  • Passionate about innovation, transformation, and delivering meaningful customer outcomes

Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range $200,000 - $270,000
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.

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