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Queue Manager Jobs in Massachusetts (NOW HIRING)

Axon

IT Support Technician V

Boston, MA

$23.25 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Surfaces queue trends to the manager: volume spikes, SLA risk, and recurring issue types. Escalation and incident management * Serves as the final support-level escalation point and manages the ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Surfaces queue trends to the manager: volume spikes, SLA risk, and recurring issue types. Escalation and incident management * Serves as the final support-level escalation point and manages the ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Surfaces queue trends to the manager: volume spikes, SLA risk, and recurring issue types. Escalation and incident management * Serves as the final support-level escalation point and manages the ...

DTCC

Lead Application Support Engineer

Boston, MA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with Autosys scheduling and batch operations * Linux/Unix administration and command-line experience

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$13

$23

$46

How much do queue manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for queue manager in Massachusetts is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $23.12 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Massachusetts?

The most popular types of Queue jobs in Massachusetts are:

What are popular job titles related to Queue Manager jobs in Massachusetts?

For Queue Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Massachusetts look for?

The top searched job categories for Queue Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Queue Manager jobs?

Cities in Massachusetts with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Massachusetts as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,301 per year, or $23.2 per hour.

Assistant Store Manager - Longwood (Boston)

Caffé Nero

Boston, MA • On-site

Full-time

PTO

Re-posted 22 days ago

Job description

One of the most important things that makes Caffè Nero unique is its people. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design – you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.

About Us
  • Competitive salary!
  • Fun work environment!
  • Great operating hours that support a work life balance (no late nights)!
  • Paid time off and training!
  • Open opportunities to develop!
  • Three Holidays: Thanksgiving, Christmas, Your Birthday!
  • Rich benefits!
  • Free coffee and food on shift!
  • Staff discount program!

Role Summary: To support the Store Manager in the achievement of the four (4) most important things of Caffè Nero's business.

  • Build and retain a great team
  • Offer friendly service and excellent speed of service and queue management
  • Provide 1st class standards
  • Manage the business

The critical role we play is by delivering a World Class Brand through:

  • Being a Custodian of the Caffè Nero Culture
  • Being a Brand Ambassador
  • Being a Business Manager
What You Bring

Prior Shift Leader or Assistant Manager experience

  • Creating an exceptional Customer Service environment
  • Recruitment and team development, creating an environment of community and collective success
  • Achievement of planned business and financial targets
  • Motivating and inspiring your team to perform at their best
  • Demonstrated proficiency in various computer software systems; scheduling, ordering, inventory, etc.
  • Run the store in the absence of the Store Manager
  • Performs any additional store tasks, as needed
  • Has fun!
  • Ability to move or lift up to 70 pounds
  • Standing on your feet for the majority of the shift
  • Job Type: Full-time
Details

Location: Longwood, Boston MA

Salary: Based on experience

Closes: December 31st, 2026

Reference: asm-longwood

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