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Queue Manager Jobs in Norfolk, MA (NOW HIRING)

Axon

IT Support Technician V

Boston, MA

$23.25 - $32/hr

Surfaces queue trends to the manager: volume spikes, SLA risk, and recurring issue types. Escalation and incident management * Serves as the final support-level escalation point and manages the ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Surfaces queue trends to the manager: volume spikes, SLA risk, and recurring issue types. Escalation and incident management * Serves as the final support-level escalation point and manages the ...

DTCC

Lead Application Support Engineer

Boston, MA · On-site

Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with Autosys scheduling and batch operations * Linux/Unix administration and command-line experience

New

DTCC

Lead Application Support Engineer

Boston, MA · On-site

Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with Autosys scheduling and batch operations * Linux/Unix administration and command-line experience

Engageware

Principal UI Developer

Boston, MA · On-site

$54.25 - $70.50/hr

Behind those experiences sits a suite of purpose-built applications: a multi-tenant admin console, customer-facing scheduling interfaces, in-branch self-check-in kiosks, queue management and ...

WM Synergy LLC

CSI Development Manager

Hopkinton, MA

$125K - $150K/yr

In this role, you will also manage the quoting and queue of work and provide proposals. Constant communication with Project Leads, Management, Consultants, and customers is expected.RESPONSIBILITIES ...

Greenvolt

Senior Project Engineer

Boston, MA · Hybrid

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements. * Reviewing utility ...

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$120 - $180/hr

Supporting utility interconnection applications and queue management. * Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements. * Reviewing utility ...

VRK IT Vision Inc

Business Systems Analyst

Boston, MA · On-site

Deep knowledge of Queue management and Contact Center applications is a plus. * Knowledge of end-to-end systems. * Knowledge of ITIL processes and service delivery. * Knowledge of requirements ...

Greenvolt

Senior Project Engineer

Boston, MA · On-site

$107K - $140K/yr

Supporting utility interconnection applications and queue management. * Assisting with Generator Interconnection Agreements (GIAs) and Engineering & Procurement agreements. * Reviewing utility ...

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Queue Manager information

See Norfolk, MA salary details

$12

$21

$43

How much do queue manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for queue manager in Norfolk, MA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.39 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What cities near Norfolk, MA are hiring for Queue Manager jobs?

Cities near Norfolk, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Norfolk, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,733 per year, or $21.5 per hour.

Fraud Operations Specialist - Queue Manager (Fraud & Claims Operations) - Johnston, RI 02919

Amicis Global

Johnston, RI • On-site

$21 - $23/hr

Contractor

Re-posted 29 days ago

Job description

Job Title: Fraud Operations Specialist – Queue Manager (Fraud & Claims Operations)
Job Location: Johnston, RI 02919  (Flexible - works 4 days or less in the office)
Job Duration: 5-month contract with extension
 
Kindly send me your most updated resume
Position Summary:
  • The Queue Manager oversees daily fraud and claims inquiry queues to ensure timely, accurate, and efficient case handling.
  • This role monitors workflow, prepares and manages Salesforce cases, tracks inquiry completion, and produces operational reports to support performance management and decision-making.
  • The Queue Manager plays a critical role in maintaining service level standards and supporting overall fraud and claims operations.

Key Responsibilities:
  • Monitor and manage fraud and claims operations inquiry queues to ensure timely intake, assignment, and resolution of cases
  • Prepare, review, and maintain Salesforce cases related to fraud and claims inquiries
  • Track workflow progression and ensure inquiries are completed within established service level agreements (SLAs)
  • Identify queue trends, bottlenecks, and risks, escalating issues as appropriate
  • Generate and distribute daily, weekly, and monthly operational reports using Salesforce data
  • Ensure data accuracy and completeness within Salesforce to support reporting and audit readiness
  • Support fraud and claims operations through additional duties and projects as assigned
  • Collaborate with operations leaders and team members to improve queue performance and workflow efficiency

Required Skills & Qualifications:
  • Experience in fraud, claims, or financial services operations
  • Strong working knowledge of Salesforce case management and reporting
  • Ability to monitor multiple queues and prioritize work effectively in a fast-paced environment
  • Strong analytical skills with the ability to interpret and present operational data
  • High attention to detail and commitment to accuracy
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)

Preferred Qualifications:
  • Prior experience managing or monitoring operational queues
  • Experience supporting reporting for operational performance or service level tracking
  • Familiarity with fraud and claims workflows in a banking or financial services environment